soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It hasn’t made me happy at all. Two broken sinks and currently awaiting a third being delivered. Maybe you as a company should change your delivery company or package your products better!”

Helpful Report

Posted 6 years ago

“The spec on the shower was far from accurate and it took at lot of effort to get an agreement for it to be picked up for return. The courier didn't turn up the first time and then there was a long delay for the refund.”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm the items have been received back. The refund has been processed for you and this will show in your account within 3-5 working days. We are currently investigating the quality of the items you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Lovely warm towels.”

Helpful Report

Posted 6 years ago

Dear Janet, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“They didn’t”

Helpful Report

Posted 6 years ago

Dear Paul, I am sorry to receive your review. I have emailed you via a case asking how we can assist to rectify any issues you have. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“Product exactly as described and delivered quickly.”

Helpful Report

Posted 6 years ago

Dear Donna, Thank you very much for taking your time and leaving us this review and rating. We are so pleased to receive this. We hope to maintain a great customer satisfaction and look forward to welcoming you back again. Kind Regards Aliah

Posted 6 years ago

“Delivered quickly, kept me informed which is always important.”

Helpful Report

Posted 6 years ago

Thank you very much for this Simon. We hope to maintain a great customer satisfaction and look forward to welcoming you back again. Kind Regards Aliah

Posted 6 years ago

“Product not too good”

Helpful Report

Posted 6 years ago

Thank you for your feedback Graeme. I am sorry to hear that you are not happy with the product you have received. Please feel free to contact us if you require any further assistance or to discuss this further. Kind Regards Aliah

Posted 6 years ago

“You didn’t you did quite the opposite, don’t tell people you have next day delivery when you took 7 days to order my “in stock” items. No apology only that it had been delivered to the wrong department, had to cancel the Plumber, Tiler, and flooring contractor due to the incompetence of your shipping department. Looks like I’ll be using your competitors next time. Ref. UK102280105”

Helpful Report

Posted 6 years ago

Dear Matthew, Thank you for your review. I personally apologise for the service you have experienced, this is certainly not how we anticipate our customers experience to be. I have emailed you via a case. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“Excellent and fast delivery”

Helpful Report

Posted 6 years ago

Thank you very much for your review Yusra. We hope to welcome you back soon. Thank you Aliah

Posted 6 years ago

“Easy delivery, excellent price, quality product.”

Helpful Report

Posted 6 years ago

Thank you Matt, your feedback is much appreciated. Great to know our products and service have been of ease to you. Thank you again! Aliah

Posted 6 years ago

“I've emailed 5 times , about a part missing , No one has got back to me”

Helpful Report

Posted 6 years ago

Dear Mr Harland, Thank you for your review. I do apologise for the delay in responding back to you. I have replaced the shower for you and have emailed you via a case. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“Product and price.”

Helpful Report

Posted 6 years ago

It is a real pleasure to read you comment Kenneth. Thank you very much for this. We hope to maintain a great customer satisfaction and look forward to welcoming you back again. Kind Regards Aliah

Posted 6 years ago

“Soak will make me happy when I receive my refund plus’s postage for YOUR error.”

Helpful Report

Posted 6 years ago

“Beautiful radiator , delivery abysmal , waited in all day for an 8.am delivery which came at 17.30”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your review. It is a pleasure to know that you are happy with your purchase of a radiator. I do apologise for the inconvenience with your delivery. I believe you should have been advised of the all day service for a 1 Man delivery which takes place between 8am and 6pm. If this was not advised to you correctly then I do sincerely apologise. If you require any further assistance, please feel free to contact me and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“Wide choice of radiators, easy to use site and radiator is an eye-catcher. Glad we choose it.”

Helpful Report

Posted 6 years ago

Great to receive your feedback TIM. We are pleased to know you are happy with our products. We hope to welcome you back soon. Thank you Aliah

Posted 6 years ago

“Quality easy to install product. Looks nice and keeps the bathroom warm.”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback, it is much appreciated. Great to know our products have been of ease and comfort to you. We hope to serve your shopping experience with us again soon. Kind Regards Aliah

Posted 6 years ago

“Arrived damaged. New stock was arriving too late for my plumber.”

Helpful Report

Posted 6 years ago

Dear Linda, Thank you for your review. I can confirm a full refund for your order was processed on 05/09/2018. I do apologise we were unable to provide you with the goods you ordered on time. If you require any further assistance, please feel free to contact me and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

“Poor”

Helpful Report

Posted 6 years ago

Dear Linda, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. I can confirm a full refund for the whole order has now been processed for you please allow 2-5 working days for the refund to show in yourself. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Haven't fitted our order as waiting on fitter. Excellent service from Joseph who knows his job very well. Excellent deliverey service from texting the day before with a time slot, delivery on time from when he rang to say how long they would be, excellent service,”

Helpful Report

Posted 6 years ago

Hi Mark, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Paint layer is extremely thin and not well bonded to surface. Lots of small chips from installation. Bathroom fitter advises it is likely to deteriorate with normal wear and tear. Have been on the line trying to discuss with Soak.com for about 25 mins. Nobody is answering.”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your email. Please accept our sincere apologies for the inconveniences caused to you. I have emailed you via a case in hope to rectify the issues you have experienced. Please reply to that email and I will be happy to help. Kind Regards, Aliah

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews