soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product but 8 day delivery from date of order for £8.99 these days is questionable”

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Posted 7 years ago

“Yes”

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Posted 7 years ago

“Looks like a good product, shame we couldn't pick them up Saturday , good product”

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Posted 7 years ago

“You had the product I was looking for at a reasonable price BUT - a 12 day delivery on an 'in stock' product is not good enough - no notification of delivery day until the morning of that day - not good enough. (due to the excessive delay I had rung Customer Services who had told me the scheduled day. I would not have known otherwise. No problem getting through. Courteous and helpful call centre agent) - no indication of approximate delivery time given, nor were the carriers willing to ring say 30-60 mins before delivery - they expect their customers just to wait in all day if necessary. Again not good enough. - a questionnaire box that only invites me to 'tell us how soak.com made you happy' and doesn't want to know anything negative is an insult. Your marketing people should know better than to wave a red rag like that. - misleading warranty. I bought an item with a '10 year guarantee' but later found in the small print that this does not apply to everything in the box eg it excludes the shower cartridge. Should be upfront and clear about things like this. So in summary, potentially (haven't used it yet) a good product at a good price, but you have a mountain to climb in getting customer orientated.”

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Posted 7 years ago

“Mis sold pan fixing kit and charged for pan connector that I didn't ask for when trying to return both products told I have to pay postage charges not happy at all don't think use soak again”

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Posted 7 years ago

“As above”

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Posted 7 years ago

“I didn't read delivery times properly and needed radiator sooner so rang customer service who sorted it out quickly for me and had it delivered the next day.”

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Posted 7 years ago

“Fantastic looking radiator and a perfect size for our new downstairs cloakroom (tiny).”

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Posted 7 years ago

“Delivered promptly. Well packaged.”

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Posted 7 years ago

“Happy with item but unhappy with delivery. I signed for item and the man left it propped up against door outside. It was snowing and I couldn't lift it! Luckily I had a workman there who brought it in for me. Your delivery man couldn't leave quick enough.”

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Posted 7 years ago

“Happy with product. Unhappy at £8 delivery for one small, light box being sent in the post. Needs reviewing”

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Posted 7 years ago

“Easy to order on line prompt delivery”

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Posted 7 years ago

“Great service when unit arrived damaged they sent a quick replacement”

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Posted 7 years ago

“The goods arrived out of delivery time stated and were not what was ordered”

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Posted 7 years ago

“Beautiful mirror excellent value thrilled with my purchase”

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Posted 7 years ago

“Unfortunately one of the items was broken in transit And I have had very little response regarding replacement or next steps”

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Posted 7 years ago

“Poor customer service no reply to a number of emails regarding a damaged item”

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Posted 7 years ago

“Web site was very clear and easy to use. We chose the radiator for its look and the very good price, ordering was simple and quick. We chose standard delivery and were given details of when it would be delivered by. It arrived safely within the dates given, it was well packaged. Very happy will use soak again.”

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Posted 7 years ago

“Excellent service except for delivery problem from DX but quickly dealt with.”

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Posted 7 years ago

“They had what we wanted at a price that was attractive and delivered as previously.”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews