Sofa & Home Reviews

Name: Sofa & Home
Address: 23, Old Vicarage Park, Scawby, Scawby
Rating: 4.43

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service and communication. Ordered a bed with a delivery time of 7-10 days, 21 days later still no sign of it with no contact to advise that it was delayed. After constant chasing with phonecalls, emails and Facebook messages that were pretty much ignored I gave up and cancelled my order. Received a phonecall requesting I call back - gave up after 45 minutes on hold. Was refunded but without as much as an apology, shocking and quite possibly the worst customer service I have received in my life.”

Helpful Report

Posted 6 years ago

We did apologize to the customer. Our Supplier and their Home Delivery Service were dealing direct with the customer during office hours and messages were sent to and fro. Many people cannot take calls at work, so it is important that you provide us with as many alternative telephone numbers as possible (home, office, spouse or neighbour) in order that we, or the Home Delivery Couriers can contact you.

Posted 6 years ago

“I had a very bad experience with this company . I paid through credit card on the night before and the next morning a representative Mr Julian Thomas called me at 8.30 am claiming i didn't pay for the good ...even though it wasn't even sent yet and that I was being fraudulent in a very aggressive and condescending manner. My credit card company advised my that the payment had been made and it was the company Sofa and Home that cancelled the transaction.”

Helpful Report

Posted 6 years ago

You are required at Checkout to complete your Purchase Card Details. This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code. This prospective customer did not and the order was cancelled.

Posted 6 years ago

“Having ordered a recliner chair almost 2 weeks ago with a delivery time of 3 TO 7 DAYS I was not even contacted by the delivery company to arrange a delivery. VERY DISAPPOINTING service, would NOT recommend. Ordered from another company at a cheaper price, being delivered NEXT DAY !!!”

Helpful Report

Posted 6 years ago

Delivery of this item is quoted by the supplier as 3-7 working days. After 5 working days the customer asked by email for an order update. We spoke to the supplier who said that stock had been allocated to his order and would be shipped. We also informed the customer that there wasn't any more stock available in this particular fabric until mid December. The customer decided not to wait and cancelled the order, which is to be refunded within 14 days.

Posted 6 years ago

Sofa & Home is rated 4.4 based on 223 reviews