Sofa & Home Reviews

Name: Sofa & Home
Address: 23, Old Vicarage Park, Scawby, Scawby
Rating: 4.43

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned to enquire about an item of furniture to see if it was in stock, but the man I spoke to was quite rude and abrupt. Apart from that very pleased with the delivery which was very quick”

Helpful Report

Posted 2 years ago

“Bought a marble topped table .... was delivered in the time window advertised no worries. However whilst the table was a two man delivery they did not assemble... when I came to assemble parts where missing (rubber stops to go between marble top and table legs). No sign of rubber stops to date... and buyer beware the tabletop is really heavy my wife and I are unable to lift in place...”

Helpful Report

Posted 4 years ago

The customer received an acknowledgement stating a 2 Person Home Delivery to room of choice. Unfortunately this particular courier does not offer an assembly option, otherwise the customer would have been notified as to a choice. As for the rubber stops, these were posted the day the customer asked for them, since then, on our request the supplier has sent a second pack.

Posted 4 years ago

“Box looked like it had been open very dirty, mattress had no cover on it and metal legs had scratches all over them, it looks as if someone had already received this fold away bed but returned it and it was sent straight back out to me with no covers replaced.”

Helpful Report

Posted 6 years ago

After reading this review we contacted the customer and apologised and had the folding bed replaced. Unfortunately the replacement was no better. Both beds had been misused in transit by our suppliers courier. They were collected and the customer was fully refunded.

Posted 6 years ago

“Delivery was on time but the delivery driver was extremely rude and unhelpful.”

Helpful Report

Posted 6 years ago

We have spoken with the customer and apologised. The delivery driver's comments were rude and unhelpful. We have contacted the Supplier concerned and asked them to complain to their contracted home delivery partner's depot.

Posted 6 years ago

Sofa & Home is rated 4.4 based on 223 reviews