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Sofa & Home Reviews

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

Company Reviews

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful. The same problem as mentioned by multiple other customers in that they are advertising items for sale on their website that are not in stock and may not be back in stock for several months, if at all. The problem was exacerbated by Julian, who was just plain rude. He seemed genuinely affronted that I should be annoyed at the company’s failure. Using phrases such as “young man” and “I am 72 years old” do not make for great customer service when you have already utterly failed in fulfilling the order.”

Posted 3 years ago

There is a UK and World shipping crisis at the moment, due to the COVID and BREXIT combination. Some customers are understanding of the situation and are prepared to wait. Delays on some items are now several months, please call us first before ordering.

Posted 3 years ago

“I ordered two bar stools from this company. There was no indication on their website that these were not in stock. I rang and was told by a very rude gentleman it would be delayed and was given the end of November. This came and went. I rang again and was told he would call me back, but didn't. I had to ring the manufacturer who told me they would arrive 2nd December as there are problems at the docks. Eventually they arrived today. This company doesn't operate to distant selling regulations and still have said bar stools available on their website. Trading standards a very below part. Covid excuse after excuse. As a small business owner myself, it amazes me how someone with an attitude of this person, Mr Rude, even has a business in these times. Arrogant, rude and pompous. Was told after I said if I didn't get them within 2 weeks I would cancel, that good luck as the prices would be alot higher in January with a sniffle condescending attitude. My reply was that was my choice I never have left a bad review as I know how tough it is. Firstly don't put items on your website that are not in stock or at least mention it in your website, so the consumer has a choice. Secondly, don't talk down to people, you are no better than anyone else. My advise is to avoid this persons company, even if it means paying abit more elsewhere. Horrible person”

Posted 3 years ago

“I would like to add to my review after reading others. I was also contacted by Julian this morning. I agree, very rude. I told him I needed the table for Christmas so would cancel the order as I can get it from ‘Very’ by the 15th of December. The only reason I didn’t buy from the originally is because sofa and home offered free delivery which I thought was good and saved me £20 in these difficult times. The response I got was ‘good luck’ in a rude, sarcastic manner. It seems Julian could do with some customer service lessons after reading a lot of other people have had the same manner.”

Posted 3 years ago

“You really shouldn’t allow people to purchase something if it is not in stock. I know have to wait 7-10 days for a refund. We need a table for Christmas, because I know have to wait this long for my money back there’s a good chance we won’t be able to purchase one from another company in time. Very poor.”

Posted 3 years ago

“This company is an absolute joke. I’ve never ever received a phone call mere moments after ordering with some pompous chap saying he ‘couldn’t entertain my order’ as my delivery address didn’t match my billing address, at Least I can only assume that’s why. I paid by Apple Pay and as I have only just moved I hadn’t updated this. I wasn’t given an opportunity to rectify this. I have emailed as payment has been taken only to be told it may take 14 days to return my money. I want to swear... AVOID AVOID AVOID.”

Posted 3 years ago

Suspect fraud. Postcode & Address did not match. Owner's card processed for a refund immediately.

Posted 3 years ago

“Ordered a table to be delivered to highlands and islands! They took my money and then with in 20mins a phone call from the charming Julian to say that they didnt deliver this far north so they could refund me in 7-10 working days! Outrageous!!! Have never spoken to such a rude man! He actually sneered when i asked him for an instant refund as it was only for £180!!”

Posted 3 years ago

There is no point in leaving a review if one of our furniture suppliers does not deliver to the Island of Shetland. We advised of a shipper, but the customer refused. Our payment provider refunds in 5-10 days.

Posted 3 years ago

“Having ordered a table that indicated it could be delivered within 7 to 9 days, I was contacted by Julian the following day who informed it wouldn’t be delivered for another 7 weeks. Not a problem, said I needed the table much sooner and cancelled. He then informed me that his company wouldn’t ‘entertain’ any further business with me as I had cancelled the order. Far from apologising for the inconvenience caused and offering other alternatives, he was happy to lose a potential future customer by this arrogant attitude. Brilliant customer service, well done!”

Posted 3 years ago

Suspect fraud. Owner's card processed for a refund immediately.

Posted 3 years ago

“Slightly delayed ( no surprise in circumstances) but followed up by telephone from Julian providing further details on delivery.”

Posted 3 years ago

“Got in contact with the customer service team as I didn’t receive any information on when my delivery would come, the man had such bad attitude and started shouting down the phone. Would never order from here again.”

Posted 3 years ago

Customer was insistent that we had given a delivery date, but we had given the customer a delivery week in which the supplier would contact them.

Posted 3 years ago

“I placed an order online for six dining chairs. They did not state on the website that the chairs were not in stock or that there was a delay on the item until September. The following morning I received a call to say they were out of stock and would not be available until September. They had taken my money out of my account .....£570. This will not now be refunded for 7-10 days. I am appalled as I consider this to be a lot of money particularly in these difficult times.”

Posted 3 years ago

Our Merchant Card Provider refunds with 5-10 days. Due to COVID-19 shipping lead times can be several months, so please call us before you order for you to decide whether you wish to proceed with an order.

Posted 3 years ago

“Don't order. Waste of time. Waiting for ages. Delivery planned and then all of a sudden canceled. The people weren't helpful. Not happy. Order somewhere else. Happy beds are much better!!”

Posted 3 years ago

We are sorry, but our Supplier did not allocate stock to this order. We were not aware of any problems. All we can do is apologise.

Posted 3 years ago

“Shocking ! Don't bother they claim to deliver within 7-14days no sign no communication then after emails they could arrange delivery day 19 but then couldn't get hold of me to arrange delivery so cancelled it ! The man is rude ..”

Posted 3 years ago

We tried for days to contact this customer but her phone was always engaged. Finally the customer rang after several emails. Booked in with the supplier for the following week. Supplier could not contact her to book in and suggested cancelling the order, but the customer got in first. Please keep your mobiles open for any messages and prevent what happened here.

Posted 3 years ago

“I placed a order today for a bed and mattress,i also rang the company to confirm delivery dates but did not get a answer. I later get a phone call from a julian who advised me that the bed i had ordered was not in stock and would not be available until late july with no date and the mattress was also not in stock and would not be as the company who produce the mattress are no longer making them. I then asked why would you take clients money even though you do not have the stock to sell, the answer i got blew me away "Because we do " i think that reply says it all about this company, now i have to wait for the refund of nearly £500 which takes a couple of days. In these not nice times to have a company do this is disgusting..AVOID THIS COMPANY.the beds they sell are also sold with other companys. I am lucky that i can order another bed and wait for the refund but not everyone can and this company should understand this.. i have ordered the exact same bed with another company and it will be with me in 14 days with mattress at the same time i also rang the company 1st spoke to a lovely person with excellent customer service. And i told them about my ordeal with sofa and home and you wouldnt adam and eve it they knew about this company and have had quite a lot of sales from unhappy customers, i think this could be one for WATCHDOG.. taken money for goods they dont have and then refunding taken days to appear in bank acct, Helpful hint if you have to take money have a pending payment system which will hold the money in the customers acct but will not actually take the payment until you confirm you have stock, if not you cancel the payment,money is not taken from the acct, DISGUSTED WITH THIS COMPANY AND THE WAY THEY DO BUSINESS.. and if you did get your order you seem to be the lucky ones..xxx”

Posted 3 years ago

Like all online retailers, we accept payment to secure an order. Unfortunately due to COVID-19, all furniture shipments have been delayed and some suppliers have had to temporarily close down. As a matter of courtesy, we call all customers when an item is out of stock or there is a delay. Having spoken to this customer and advised of the delays, the customer was not happy.

Posted 3 years ago

“Similarly to other customers, we had the misfortune of speaking to Julian about a bed we considered purchasing. He was extremely rude & dismissive when we queried a Delivery charge, as the website's banner clearly states Free UK Delivery on All Purchases (with no Asterix to indicate there are exceptions). On the description of the bed (a Julian Bowen sleeper) it also specifically says Free 2 Person Delivery. Julian told us that Julian Bowen charges Sofa & Home the Delivery fee, which has to be then passed onto the customer. When we very politely suggested he amend the website accordingly as we felt this was misleading, he became very rude & suggested we just cancel the order if we weren't prepared to pay. Another instance of this company losing sales because of the attitude of staff. Had we be spoken to in a more polite manner, we would have completed the sale & paid the delivery charge. Very disappointing.”

Posted 3 years ago

Thank you Vicki, we have a new website and have added a link to our delivery page, to save any confusion. A delivery surcharge for certain Postcodes in Northern Ireland, Wales, Devon, Cornwall, Scotland and Offshore Islands will apply. If this applies, you will be contacted by telephone or email to discuss and approve before your order is processed.

Posted 3 years ago

“I ordered a bed setter, my sister us seriously ill and we need a bed for her to sleep on during these difficult times. In the website it said normal delivery times but I got an email saying it will be be delayed by some weeks. Sofa and home took the money out my bank account immediately before I was advised of any Possible delay. On speaking to them they lacked any empathy whatsoever, so the order us now cancelled but now have to wait a week for a refund -meanwhile we we are without a bed !!!!and cannot afford to get another till I get a refund as it was all my savings -stressed”

Posted 4 years ago

Due to the Corona Virus Pandemic, the suppliers home delivery service are working on skeleton staff and due to social distancing, working as 1 Person deliveries. Because of this, the delivery time for this item has gone out to 2-3 weeks. Unfortunately the customer was not interested in this and cancelled her order. Refunds take between 5-10 days as set out by our Merchant Provider. If you are concerned about a delivery lead time, please call us before you order. Call our Customer Service Team on 01652 650942.

Posted 4 years ago

“I usually refrain from writing reviews as I'm not certain they have any effect and a negative review is usually just an opportunity to vent. I am however going to make an exception for this bunch of clowns! I found myself in the odd position of having ordered two beds. One was a gift from a parent that felt guilty about not buying me a Xmas of birthday present for the past 40 years so I felt obliged to accept the gesture. I immediately called and spoke to what I can only describe as the most obnoxious, rude, patronizing and offensive gentleman I have even had the misfortune of talking to. Your blunt "why don't you cancel the other order", "I went to a lot of trouble getting you a quote" and "we will take payment anyway and refund you in 14 days" were never going to sway my decision. If on the other hand you had been polite and helpful I may have been tempted. To add insult to injury you then took the payment 2 days later and made me wait 14 days to get it back!!”

Posted 4 years ago

We have zero tolerance on abusive and unconstructive comments, the customer will never be allowed to shop with us again.

Posted 4 years ago

“From start to finish there has been issues. Firstly we were told the items we purchased wouldn’t be delivered for at least 3 weeks. We then had a phone call from Birlea saying they would deliver on a specific day. I waited in all day and no delivery was attempted. This happened 3 more times. In the end I rang up to cancel the order and asked for a refund. Nearly 2 months later Sofa and Home bombard me with emails and phone calls demanding that I pay for the furniture as they have ‘proof’ that I have signed for the furniture. After investigation on my part I discover that Expedia, the courier used in fact delivered to a neighbour’s property and did not recieve a signature as the have been and still are abroad. Sofa and home deal with 2 other companies (Birlea and Expedia?) which are totally incompetent. After all this inconvenience to us after just having a baby we have still not even had so much as a ‘sorry’ from any of these companies. We finally have the furniture which is the patchwork chair and footstool. It looks lovely but is not the most comfortable to sit on especially after a cesearean section when trying to feed a newborn! No padding on the seat whatsoever so I would not recommend at all.”

Posted 5 years ago

The order was originally cancelled by the customer. Unbeknown to us the goods were delivered to the customer and naturally we refunded the customer a few days later. We received notification from our supplier that the goods had been delivered and were asking us for payment. This was 1 month later. On enquiring the customer would not answer our calls and by email the customer denied receiving anything. Our supplier then sent us Proof of Delivery and a Courier photograph of the goods outside the neighbour’s house. Then the customer apologised and replied saying the items were delivered to the neighbour and their daughter accepted the items and were left in their garage for 1 month. The customer has now paid for the items.

Posted 5 years ago

“Absolutely atrocious customer service. I had a query regarding an order. I had possibly misordered and needed clarification. I was spoken to abruptly and dismissively even when I was try to explain how id arrived at this point. If the conversation had gone better and I realised that I had gotten it wrong but been spoken to in a polite manner throughout my query then I would probably have ended up ordering the item through them. However, there is no way I would order through them or recommend them based upon that customer service. If they speak to you in that way and you are potentially the person who has made the mistake, I dread to think how defensive they would be if they were to be found fully at fault.”

Posted 5 years ago

The Grace Day Bed comes on its own or as a promotional package with the Ellie Under bed and Two Premier Single Mattresses. It is quite clear that there are two prices on the website and photographs of the Day Bed without the Under bed. The customer called and was adamant that the Grace Day Bed had been delivered and where was the Ellie Under bed. Unfortunately the customer made a mistake and ordered Grace Day Bed on its own.

Posted 5 years ago

“The chair we ordered looked good online but was of poor quality when delivered, fabric looked old & dirty and was uncomfortable. Charged a "restocking" fee to return on top of return postage which I'm pretty sure is illegal. Seeking advice on that point but please take my advice and avoid Sofa & Home.”

Posted 5 years ago

The customer is returning an Occasional Chair. It is legal to charge a restocking fee. Our charge is 10% when returning to our warehouse, it helps absorb the losses that occur when merchandise is returned. Please search restocking fee for more information. It is a shame because the customer asked for a swatch of the fabric of the chair before purchase.

Posted 5 years ago

“Exceptionally rude customer service. I ordered online, and my order went through without a problem, then received a call that I did not give my card details, and they wanted to get my card details over the phone. We wanted to speak to the manager, and this extremely rude person claimed to be the boss and told us to order from elsewhere. We have not even received cancellation email.”

Posted 6 years ago

You are required at Checkout to complete your Purchase Card Details. This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code. When asked, this prospective customer refused to give us the registered address card details, so the order was cancelled.

Posted 6 years ago

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Sofa & Home is rated 4.4 based on 223 reviews