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Sofa & Home Reviews

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

Company Reviews

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two bar stools from this company. There was no indication on their website that these were not in stock. I rang and was told by a very rude gentleman it would be delayed and was given the end of November. This came and went. I rang again and was told he would call me back, but didn't. I had to ring the manufacturer who told me they would arrive 2nd December as there are problems at the docks. Eventually they arrived today. This company doesn't operate to distant selling regulations and still have said bar stools available on their website. Trading standards a very below part. Covid excuse after excuse. As a small business owner myself, it amazes me how someone with an attitude of this person, Mr Rude, even has a business in these times. Arrogant, rude and pompous. Was told after I said if I didn't get them within 2 weeks I would cancel, that good luck as the prices would be alot higher in January with a sniffle condescending attitude. My reply was that was my choice I never have left a bad review as I know how tough it is. Firstly don't put items on your website that are not in stock or at least mention it in your website, so the consumer has a choice. Secondly, don't talk down to people, you are no better than anyone else. My advise is to avoid this persons company, even if it means paying abit more elsewhere. Horrible person”

Posted 3 years ago

“I would like to add to my review after reading others. I was also contacted by Julian this morning. I agree, very rude. I told him I needed the table for Christmas so would cancel the order as I can get it from ‘Very’ by the 15th of December. The only reason I didn’t buy from the originally is because sofa and home offered free delivery which I thought was good and saved me £20 in these difficult times. The response I got was ‘good luck’ in a rude, sarcastic manner. It seems Julian could do with some customer service lessons after reading a lot of other people have had the same manner.”

Posted 3 years ago

“I usually refrain from writing reviews as I'm not certain they have any effect and a negative review is usually just an opportunity to vent. I am however going to make an exception for this bunch of clowns! I found myself in the odd position of having ordered two beds. One was a gift from a parent that felt guilty about not buying me a Xmas of birthday present for the past 40 years so I felt obliged to accept the gesture. I immediately called and spoke to what I can only describe as the most obnoxious, rude, patronizing and offensive gentleman I have even had the misfortune of talking to. Your blunt "why don't you cancel the other order", "I went to a lot of trouble getting you a quote" and "we will take payment anyway and refund you in 14 days" were never going to sway my decision. If on the other hand you had been polite and helpful I may have been tempted. To add insult to injury you then took the payment 2 days later and made me wait 14 days to get it back!!”

Posted 4 years ago

We have zero tolerance on abusive and unconstructive comments, the customer will never be allowed to shop with us again.

Posted 4 years ago

“Exceptionally rude customer service. I ordered online, and my order went through without a problem, then received a call that I did not give my card details, and they wanted to get my card details over the phone. We wanted to speak to the manager, and this extremely rude person claimed to be the boss and told us to order from elsewhere. We have not even received cancellation email.”

Posted 6 years ago

You are required at Checkout to complete your Purchase Card Details. This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code. When asked, this prospective customer refused to give us the registered address card details, so the order was cancelled.

Posted 6 years ago

“Dreadful. The same problem as mentioned by multiple other customers in that they are advertising items for sale on their website that are not in stock and may not be back in stock for several months, if at all. The problem was exacerbated by Julian, who was just plain rude. He seemed genuinely affronted that I should be annoyed at the company’s failure. Using phrases such as “young man” and “I am 72 years old” do not make for great customer service when you have already utterly failed in fulfilling the order.”

Posted 3 years ago

There is a UK and World shipping crisis at the moment, due to the COVID and BREXIT combination. Some customers are understanding of the situation and are prepared to wait. Delays on some items are now several months, please call us first before ordering.

Posted 3 years ago

“You really shouldn’t allow people to purchase something if it is not in stock. I know have to wait 7-10 days for a refund. We need a table for Christmas, because I know have to wait this long for my money back there’s a good chance we won’t be able to purchase one from another company in time. Very poor.”

Posted 3 years ago

“Got in contact with the customer service team as I didn’t receive any information on when my delivery would come, the man had such bad attitude and started shouting down the phone. Would never order from here again.”

Posted 3 years ago

Customer was insistent that we had given a delivery date, but we had given the customer a delivery week in which the supplier would contact them.

Posted 3 years ago

“I placed an order online for six dining chairs. They did not state on the website that the chairs were not in stock or that there was a delay on the item until September. The following morning I received a call to say they were out of stock and would not be available until September. They had taken my money out of my account .....£570. This will not now be refunded for 7-10 days. I am appalled as I consider this to be a lot of money particularly in these difficult times.”

Posted 3 years ago

Our Merchant Card Provider refunds with 5-10 days. Due to COVID-19 shipping lead times can be several months, so please call us before you order for you to decide whether you wish to proceed with an order.

Posted 3 years ago

“I bought this as a gift for my daughter as she is expecting a baby in a few weeks and it is for the nursery. She is thrilled with it :-)”

Posted 6 years ago

“Very happy with sofa and home. We had good communication, prompt delivery and the chair is just what we wanted”

Posted 6 years ago

“Our initial telephone enquiry regarding a coffee table was dealt with efficiently and professionally and provided exactly the information we required to proceed with the order. We are very pleased with our purchase and would have no hesitation in using Sofa &Home again.”

Posted 6 years ago

“Very pleased with the products and service”

Posted 6 years ago

“This company is an absolute joke. I’ve never ever received a phone call mere moments after ordering with some pompous chap saying he ‘couldn’t entertain my order’ as my delivery address didn’t match my billing address, at Least I can only assume that’s why. I paid by Apple Pay and as I have only just moved I hadn’t updated this. I wasn’t given an opportunity to rectify this. I have emailed as payment has been taken only to be told it may take 14 days to return my money. I want to swear... AVOID AVOID AVOID.”

Posted 3 years ago

Suspect fraud. Postcode & Address did not match. Owner's card processed for a refund immediately.

Posted 3 years ago

“Having ordered a table that indicated it could be delivered within 7 to 9 days, I was contacted by Julian the following day who informed it wouldn’t be delivered for another 7 weeks. Not a problem, said I needed the table much sooner and cancelled. He then informed me that his company wouldn’t ‘entertain’ any further business with me as I had cancelled the order. Far from apologising for the inconvenience caused and offering other alternatives, he was happy to lose a potential future customer by this arrogant attitude. Brilliant customer service, well done!”

Posted 3 years ago

Suspect fraud. Owner's card processed for a refund immediately.

Posted 3 years ago

“Having ordered online for a product that was in stock and showing delivery within 24 hours I bought a mattress that was needed quickly. I was telephoned by the not so pleasant Julian to notify me it was not in stock and wouldn’t be until August. Customer service is not great for a company who’s policy is only clearly explained in an email once payment has been taken. Had my disappointment been handled with a clear explanation with an apology, I’d have proceeded with an order of something that was available and in stock. During this difficult time, and businesses being impacted negatively. I’m shocked that a man can drive away clients in the manner, that Julian clearly does after reading reviews. Which is unfortunate for him. I am a person who was impressed with the furniture offered on the website and the prices shown. And someone who would have been a frequent customer due to my own business needs. I tend to show support to smaller businesses like this company rather than bigger companies. But I can say without a doubt that this has been my worst customer experience to date with any company I have ever dealt with. It’s a company that clearly is not concerned with keeping customers happy nor wanting returning business. I will however say my refund was processed quickly, and offer some advice. Don’t be so quick to change from the polite man you were at the start of our conversation to the rude person you were once you assumed I’d automatically want a refund. It’s cost you thousands of pounds in future orders on this occasion.”

Posted 3 years ago

Under normal circumstances delivery times stated on the product page would be accurate, subject to stock availability. Due to COVID-19 shipping delays are putting some suppliers under tremendous pressure with stocks running out to 2 months. IF YOU ARE CONCERNED ABOUT A DELIVERY DATE, PLEASE CALL US BEFORE ORDERING.

Posted 3 years ago

“Don't order. Waste of time. Waiting for ages. Delivery planned and then all of a sudden canceled. The people weren't helpful. Not happy. Order somewhere else. Happy beds are much better!!”

Posted 3 years ago

We are sorry, but our Supplier did not allocate stock to this order. We were not aware of any problems. All we can do is apologise.

Posted 3 years ago

“Similarly to other customers, we had the misfortune of speaking to Julian about a bed we considered purchasing. He was extremely rude & dismissive when we queried a Delivery charge, as the website's banner clearly states Free UK Delivery on All Purchases (with no Asterix to indicate there are exceptions). On the description of the bed (a Julian Bowen sleeper) it also specifically says Free 2 Person Delivery. Julian told us that Julian Bowen charges Sofa & Home the Delivery fee, which has to be then passed onto the customer. When we very politely suggested he amend the website accordingly as we felt this was misleading, he became very rude & suggested we just cancel the order if we weren't prepared to pay. Another instance of this company losing sales because of the attitude of staff. Had we be spoken to in a more polite manner, we would have completed the sale & paid the delivery charge. Very disappointing.”

Posted 3 years ago

Thank you Vicki, we have a new website and have added a link to our delivery page, to save any confusion. A delivery surcharge for certain Postcodes in Northern Ireland, Wales, Devon, Cornwall, Scotland and Offshore Islands will apply. If this applies, you will be contacted by telephone or email to discuss and approve before your order is processed.

Posted 3 years ago

“Very poor customer service and communication. Ordered a bed with a delivery time of 7-10 days, 21 days later still no sign of it with no contact to advise that it was delayed. After constant chasing with phonecalls, emails and Facebook messages that were pretty much ignored I gave up and cancelled my order. Received a phonecall requesting I call back - gave up after 45 minutes on hold. Was refunded but without as much as an apology, shocking and quite possibly the worst customer service I have received in my life.”

Posted 6 years ago

We did apologize to the customer. Our Supplier and their Home Delivery Service were dealing direct with the customer during office hours and messages were sent to and fro. Many people cannot take calls at work, so it is important that you provide us with as many alternative telephone numbers as possible (home, office, spouse or neighbour) in order that we, or the Home Delivery Couriers can contact you.

Posted 6 years ago

“I ordered a bunk bed for my kids from Sofa&Home and service was very smooth, my order was processed and delivered very quickly.”

Posted 6 years ago

“Chairs come flat packed but are very easy to put together and are stunning to look at when assembled very comfortable, stylish and modern. Love them.”

Posted 6 years ago

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Sofa & Home is rated 4.4 based on 223 reviews