Sofa & Home Reviews

Name: Sofa & Home
Address: 23, Old Vicarage Park, Scawby, Scawby
Rating: 4.43

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

4.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery service, dumped in room and too difficult for a single person to unpack an item that has a warning needs two people to lift. So much packaging and have to finish off assembly myself. Would not recommend. Whatever happened to good customer service??? Just dump and run these days :(”

Helpful Report

Posted 5 years ago

Customer had a Mirrored 6 Drawer Chest delivered. This would have been delivered by a 2 Person Service to room of choice. Chest was delivered assembled, but Knob handles had to be put on. As this was a mirrored glass piece of furniture, heavy packaging was required for transport and customer safety.

Posted 5 years ago

“The product is lovely and worth the wait. However, no-one confirm to me it would need self assembly. I mistakenly assumed it would be delivered and assembled. It was difficult and took me a long time to put together. If someone had taken the time to clarify that would have been so much of a better experience. as it was i had to also call to chase a delivery date.”

Helpful Report

Posted 6 years ago

On the product page it states that the Dining Table & Chairs require assembly. All our items state that they are either assembled or have to be assembled. The customer was advised about a delay in delivery due to our supplier being out of stock and was updated as to when the 2 Person Delivery Team would contact her.

Posted 6 years ago

“No communication, poor customer service, vague delivery method, ignored requests for delivery warning, product good”

Helpful Report

Posted 6 years ago

We are sorry to hear about this. The order acknowledgement sent explains that this particular supplier's home delivery department will call 2 days prior to delivery to arrange an AM or PM time slot. Delivery was within 7-10 working days as promised. Sofa & Home's Customer Service were unaware of any requests for delivery warnings, so these must have been made with our supplier's home delivery directly. For email communication, please note that in some instances, your email service provider may deem emails as 'junk' 'trash' or 'spam' so please check in these folders if the email does not appear in your inbox.

Posted 6 years ago

Sofa & Home is rated 4.4 based on 223 reviews