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5months of chasing they say I been credited 32£ but I don't see any credit they credit which they are saying which I already had from previous issues and it was updated on 29th June so they said I already got compensation I don't understand when did they give the compensation and the lady who I spoke to she hangup the call when I was talking and when I asked the manager she says there is no manager available what a customer service and she says I used bad language when I didn't even use any bad language and she says call is recorded I said I know she's trying to cut the call.
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- John Fernandes
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It was OK until they were my supplier, but as soon as I switched to a different company the pain started. They did not register the change to the new supplier and kept on sending bills, including threatening letters to resort to debt collection companies, and customer service was very poor and unable to do much. This was finally sorted by the other company, Bulb, who had excellent support.
Stay away from them.
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- Anonymous
