SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.17

3.2 Rating 102 Reviews

55 %

of reviewers recommend SOPHIA WEBSTER

Company Reviews

Questions

Metrics

3.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SOPHIA WEBSTER made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SOPHIA WEBSTER 1 star review on 7th October 2022

Lea

SOPHIA WEBSTER 1 star review on 9th September 2020

Kat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a slight issue with my shoes but was quickly resolved via whats app. Within 2 days I had sent off the faulty shoes and my new pair was being shipped out. Best customer service I have had in a while! Oh and the best shoes too! Will definitely be ordering more Thank you x”

Helpful Report

Posted 1 year ago

“It took a little bit of time but over all they are able to fix my problem, and are on it, very much appreciated thank you”

Helpful Report

Posted 1 year ago

“Fabulous customer service from SW and particular Kajal. I’m so happy my shoes were able to be repaired, I work hard to be able to afford them so I’m truly grateful for the help and customer service ❤️”

Helpful Report

Posted 1 year ago

“I ❤️ Sophia Webster!”

Helpful Report

Posted 2 years ago

“Love love loveee itttt!”

Helpful Report

Posted 2 years ago

“I'm really surprised to see how many negative comments there are. I purchased my wedding shoes, they came very quickly, and in perfect condition; No issues at all. I do not believe they are scammers, this is a legit company. Perhaps it's a different story when you need to deal with customer service.”

Helpful Report

Posted 2 years ago

“I love my sandals & matching bag. Very happy.. When out at a party after removing my sandals ( too much champagne) in the morning I discovered I had lost an ankle strap. I emailed Sophia Webster to ask if it was possible to get a replacement strap. They replied promptly and said yes no problem. I had to pay a small charge and my new strap x2 arrived a couple of weeks later. Thuli Martinez handled my request. She was very helpful and totally professional. Thank you so much 😊 very happy customer”

Helpful Report

Posted 2 years ago

“Just got my silver pair in pastel and wow! They’re stunning and on top of it they’re comfy and perfect for my foot! I bought half size up! So happy with my purchase!”

Helpful Report

Posted 2 years ago

“I ordered a pair of shoes from the website recently then saw that they recommend a half size up so i ordered the same shoes but in a bigger size. Both pairs came within in a couple of days. I arranged for collection to return the small size and I was refunded the money within a couple of days. This is so sad to hear that so many people are having bad experiences. I have to admit, customer service were helpful when i asked for advice on the sizes . I have recently asked them about a shoe that is sold out which they have said would be back in stock this month but this isn't looking likely which is a shame as they are from the bridal collection.”

Helpful Report

Posted 3 years ago

“I've bought a few pairs of heels from Sophia Webster over the years. They really are unique and very special shoes. I just love them! I decided to buy my last pair on-line. The shoes and the service were both brilliant.”

Helpful Report

Posted 3 years ago

“I've bought a few pairs heels from Sophia Webster over the years. They are unique and very special shoes. I just love them! My last pair I decided to buy online and I was delighted with the shoes and the service.”

Helpful Report

Posted 3 years ago

“First time buying from here and i must admit after reading the negative reviews i was sceptical. I ordered my shoes on Saturday night. i had an online chat with one of their team on the Monday morning and she was most polite and helpful! She told me i woould recieve an email when my shoes had been dispatched . Received the email on Tuesday with a verification number and the time of delivery by dpd. The shoes arrived on time with a very pleasant delivery chap . My shoes are lovely and i am very pleased!! The whole proceedure was proffesional polite and efficient and i will definately use this site again!!! Michelle”

Helpful Report

Posted 3 years ago

“Purchased a pair of your shoes from the matches and called up head office for fit and style advice for Rosalind sandal heels. Prescillia was very helpful, read the below review about her tone and not true one bit. VERY KIND!”

Helpful Report

Posted 4 years ago

SOPHIA WEBSTER is rated 3.2 based on 102 reviews