SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

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“SoulPad were very helpful, and answered all my questions regarding delivery to Cyprus for the solar lights I wanted to order.”

Helpful Report

Posted 6 years ago

Thank you for your order, Diane. Glad we could help.

Posted 6 years ago

“We booked to visit your showroom on Monday 12th February 2018, late morning. It was easy to find and had nice quiet parking. We were the only viewers booked in at that time, and the lady in the office (I do apologise for not remembering her name) was very helpful indeed. We had plenty of time to make our choices and decisions, and in the end ordered a 4m version with zipped in groundsheet. We haven't used it yet, but plan to do so these next few months. Thank you very much for your help! Adrian, Tina and Elodie”

Helpful Report

Posted 6 years ago

Hi guys. Thanks so much for your order. We're glad to hear that you didn't feel rushed and you had plenty of opportunities to ask questions. Enjoy your new SoulPad! PS - The lady's name is Isobel.

Posted 6 years ago

“Very quick delivery and excellent email contact”

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Posted 6 years ago

Thank you, Linda!

Posted 6 years ago

“Really great tents, I was recommended by a friend and I haven't been disappointed. Always deliver on time too. Very happy customer”

Helpful Report

Posted 6 years ago

Thank you!

Posted 6 years ago

“Great customer service , fantastic showroom , great staff big thank you to Isobel for a welcoming service and making our experience wonderful. Thank you so much for our purchase of a great tent and stove . We have now received our goods and are so so happy .”

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Posted 6 years ago

Thanks, Dean. Happy days ahead!

Posted 6 years ago

“Need some spares for our Blaze stove. Easy to order and arrived in very quick time. Thanks.”

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Posted 6 years ago

When you need to be toasty - you NEED to be toasty. Glad to help!

Posted 6 years ago

“We are so excited! Our new soulpad came very quickly and we can’t wait until the weather warms up so we can use it. Thank you soulpad! X”

Helpful Report

Posted 6 years ago

We're excited for you, Chloe. Thanks very much for your order, see you in a field somewhere!

Posted 6 years ago

“My new year resolution for 2017 was to buy a SoulPad tent and I ordered it right before the end of 2017. It was easy to purchase online ( I'd been looking at the website all year), it arrived safely, promptly and was well packaged ( it was delivered in the rain when we were out). I've unpacked it and can't wait to put it up - with help from the online video! Thanks SoulPad...”

Helpful Report

Posted 6 years ago

Ruth - we admire your determination to see things through. Here's hoping your resolutions for 2018 are not too challenging. Happy New Year!

Posted 6 years ago

“Haven't had a chance to put the tent up yet but it looks great and the service I received from Soulpad was great.”

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Posted 6 years ago

Thanks, Andrew. Let us know how you get on putting it up. You should find detailed instructions in the box.

Posted 6 years ago

“Very quick delivery, exactly what i was expecting from the order, liked the way it was packed. Easy to use the website, professional feel to it, most likely will buy from here again”

Helpful Report

Posted 6 years ago

Thanks, Cameron. We look forward to hearing from you again.

Posted 6 years ago

“Perfect customer service and delivery. Yet to try tent but very hopeful”

Helpful Report

Posted 6 years ago

Thanks, Tristan. We know how exciting having a new SoulPad delivered can be but don't forget to read the instructions!

Posted 6 years ago

“I have bought a £100 gift voucher for my daughter and son in law for xmas. they want to by a large tent next year and this is to help towards it. vouchers are so usefull”

Helpful Report

Posted 6 years ago

I'm sure your daughter will use the gift voucher to find something she loves! We'd like to know what we needed to do to make this transaction 5 star. What could we improve on our gift voucher service?

Posted 6 years ago

“A speedy delivery of a well-packed item, thank you. A spare bag for all the rolled-up rugs that furnish my BabyBell. (I do sometimes wish they had a lengthwise zip instead of kit-bag style - just a bit easier for me to get stuff into) Polly”

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Posted 6 years ago

Thanks for your feedback!

Posted 6 years ago

“A great range of quality products and a lovely service. We are very pleased with our solution for family holidays.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review.

Posted 6 years ago

“We bought a polycotton tent from another well known manufacturer the pole split on the second outing the company replaced the tent again the pole split and the company gave us a full refund. After doing plenty of research and checking online reviews we decided to buy the Soulpad 4000 Hybrid with Demi Inner, i rang Soulpad a couple of times for some technical and delivery information the staff were amazing they could not do enough to help us. We ordered on Wednesday night and our new tent was delivered Friday morning, we haven't had an outing in it yet but we have unpacked it and the quality looks 100% better quality than our last tent especially the poles. My only negative comment is not down to Soulpad but Parcelforce who delivered the tent, there delivery driver was rude and unhelpful, it is pointless us complaining to them (Parcelforce) because there online reviews are so bad i do not think there is any point. Many Thanks John and Kathy Austin”

Helpful Report

Posted 6 years ago

We are always happy to help. Thanks for your lengthy review. We've forwarded your comments about Parcelforce too. Enjoy your new SoulPad!

Posted 6 years ago

“Thankyou for some helpful dialogue in working out which tent to buy and how to get it to my home in Valencia, Spain”

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Posted 6 years ago

That's what we're here for. Glad to help and thanks for your order!

Posted 6 years ago

“Our SoulPad arrived really quickly in time for our scout camp. It was very easy to put up in less than 20 mins. The quality seems great and we look forward to many years of use!”

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Posted 6 years ago

Well, Gordon, we do our best. Glad to know it's all working out for you and your scouts. I bet you had a lot of help putting up your SoulPad!

Posted 6 years ago

“Everything about SoulPad makes us happy! The tent, the stove, the bunting, the excitement of camping (it's been up in the garden for the whole summer holidays), the sound of rain on it, the drinking of wine in it and the promise of many holidays to come in it X”

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Posted 6 years ago

Perfect. Making you happy keeps us happy! Enjoy!

Posted 6 years ago

“Clear website, super fast delivery and very helpful staff. We have used our soulpad-lite once and love it so far...”

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Posted 6 years ago

May you love it many times over. We're proud of our fast delivery and detailed site so thanks for taking the time to review.

Posted 6 years ago

“The soulpad bell tent is made to an extremely high standard. I love it, it creates an exquisite calming environment”

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Posted 6 years ago

Brilliant, glad you love using your SoulPad. Thanks for taking the time to review

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews