SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys spend a lot of money making sure you only see the reviews they want you to see. The truth is they will screw you over in a heartbeat and lie through their teeth even about a deaths in the family to keep bad reviews away like this one that got pulled once already. Zoe you suck!”

Helpful Report

Posted 5 years ago

Let's get a few things straight, Steve. Firstly and most importantly, I'd like to address you throwing insults at Zoe, my wife, who started this company single-handedly before 'glamping' was a thing. I am very proud of all that she's accomplished. Working alongside her to grow this company and its customer base is a privilege and an honour. I imagine that working alongside you would not be as pleasant. Your vulgar attitude towards our staff and you threatening not to pay for goods led to the cancelling of your order. You never received any products from us. We did not take any payment and we do not have any form of contract with you, thankfully. As one of the owners here I stand by the decision not to sell to you. It was not a decision I made but I agree with it. I trust my staff implicitly to do a great job and they reciprocate. It's clear you were unhappy with our approach so you began harassing our staff by telephone and email. Your insults and threats only reinforced the integrity of our decision. Specifically, "he needs to apologize or he will get taught a lesson", "i will keep refreshing my reviews and you will continue to see them forever", "I'm retired lots of free time, money and your company in my sights", "I live in the hometown of google and have longstanding corporate contacts here", "... one hour away from GOOGLE and I’m related to a senior vice president". That's just a small selection of highlights from the garbage you've been emailing us. While I'm here I should also point out that we don't pay to have reviews removed. When they are libellous, fake, threatening or abusive they are dealt with accordingly. It's all part of the service. Lastly, the death in our family was not a lie. The repercussions of which will be felt for a long time yet. I sincerely hope that you never have to suffer the petty ignorance of fools during such a sensitive time. Yours, Mark.

Posted 5 years ago

“Really disappointing service throughout, awkward to contact and very unhelpful, have gone elsewhere”

Helpful Report

Posted 6 years ago

Regrettably, we were not available over the bank holiday weekend to take your calls. Thanks for considering SoulPad though.

Posted 6 years ago

“Not the correct ringlock as seen in the photo,you have to screw it on. As the picture describes it is a clasp.......very dissapointing”

Helpful Report

Posted 6 years ago

One star? Seriously, one star because the photo doesn't match the description? Did you call us, or return the locking ring? Oh well, if that's really how you feel... ...Sorry you were so disappointed with your product. We will try harder next time, we always do. That's why we're so grateful for your feedback. I'm off to get the photo updated. Pffft! One star!

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews