SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the SoulPad 3000-ultralite, which came quickly and was packaged well. However, the description of the tent as being able to be transported on the back of a bike was, let's say, optimistic. I It is carryable, so you could hump it onto a train or bus, but it would be best transported in a car. I guess if I had looked more carefully at the dimensions - folded up at .8 meters long and weighing 10 kilos, I should have been better prepared for what I received. Having said that I look forward to using it when the weather improves. But I don't think I will be taking it anywhere on my bike.”

SoulPad Ltd 4 star review on 3rd March 2020

Helpful Report

Posted 4 years ago

Thanks for the honest, fair review Simon. Much appreciated. We introduced the 3000-ultralite to our range after watching many bikers ride off with the heavier 3000-hybrid strapped to their bikes. Not intending to mislead, we will certainly address the description of the 3000-ultralite to be clearer. Thanks again.

Posted 4 years ago

“Sadly I managed to order something that wasn’t in stock which is always a shame as we always tend to be in a hurry for things, but ... These guys were on it straight away letting me know, so thanks to them I was able to reorder a similar product in time.”

Helpful Report

Posted 4 years ago

So sorry we couldn't honour your order on this occasion Robert, glad you got sorted elsewhere. Thanks for considering SoulPad.

Posted 4 years ago

“It's a shame that you don't have a better delivery service. Tracking information was poor, they tried to deliver twice but the days were unacceptable, so then had leave it with a neighbour.”

Helpful Report

Posted 4 years ago

Hi there Glenn, Sorry to hear that you felt let down by the courier we used to deliver your parcel. We spoke with them and it seems they tried to deliver your item four times (once more than is usual), before finally deciding the best option was to leave it with a neighbour. As far as I can tell the tracking details you received are the same level of details all customers receive and most people are more than happy with this - just see our other reviews. Anyway - now that you've collected your item we do hope that it serves you well and you can put any courier hassles behind you! Thanks for your order.

Posted 4 years ago

Hi Glenn, thanks for correcting the details in your review. Unfortunately, we can't tell delivery companies how to make their deliveries so we rely on them to do what they think is best. In your case, they left your tent with a neighbour and left you a card which is actually pretty standard practice for Parcelforce, DHL, FedEx and many others. I do hope you enjoy your new SoulPad though and that all future deliveries to your property will fit in your letterbox! Best wishes.

Posted 4 years ago

“My order of guy ropes was delivered very quickly but was one rope short. Soulpad responded rapidly when i contacted them. They sent out another set of ropes straight away.”

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Posted 5 years ago

Hi Stephen, many thanks for posting your review. We do hope everything in your order is now correct.

Posted 5 years ago

“Fantastic company with great products, had one item delivered incorrectly which was rectified straight away, promptly and politely. Only 4 stars because I believe they could reduce the plastic in the packaging.”

Helpful Report

Posted 5 years ago

Hello Duncan. Good point about the plastic and it's something we're looking into. Thanks for your review!

Posted 5 years ago

Thanks, Duncan. You'll be pleased to know we're working towards using less plastic and choosing alternatives where possible. Thanks for your review.

Posted 5 years ago

“Good service and delivery. However they do leak water. The internal labels regarding fire warnings and soul pad label on the right of the door drip water after a period of rain. Also water does run down the door pole after a long period of rain.”

Helpful Report

Posted 5 years ago

“I have bought a £100 gift voucher for my daughter and son in law for xmas. they want to by a large tent next year and this is to help towards it. vouchers are so usefull”

Helpful Report

Posted 6 years ago

I'm sure your daughter will use the gift voucher to find something she loves! We'd like to know what we needed to do to make this transaction 5 star. What could we improve on our gift voucher service?

Posted 6 years ago

“Quick to sort a problem with ordering online. Order arrived very quickly.”

Helpful Report

Posted 6 years ago

We're proud of our customer service, thank you for noticing!

Posted 6 years ago

“Ordering was a great experience with lots of product information with photos, delivery was quick and on time. Only thing I'd say is that the delivery person left the package, obvs pretty big, in-between bins outside my front door, it could have easily been nicked, I would have preferred for it to be taken to the local Royal Mail collection point. Really good experience overall though.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review. Glad you're happy with our product and our service. If you could do us a favour and have a word with your postie about leaving parcels in silly places we'd be very grateful. Unfortunately we don't own our own courier company but if we did it would probably be the best courier company in the world.

Posted 6 years ago

“Very happy with service, would of rated very good if been in stock, unfortunately got to wait 2 weeks !”

Helpful Report

Posted 6 years ago

Hello Maxine. Sorry to hear that part of your order was delayed. If it was possible to get it to you sooner we'd make that happen.

Posted 6 years ago

“Great tent, with a few minor additions could be excellent. Couple of friends had a bell tent from another supplier, the guy lines and pegs were much better quality, enabling you to get the tent more taught. Apart from that tent is great, kept us dry etc.”

Helpful Report

Posted 6 years ago

Thanks, Rob. We're always striving to improve our products so your feedback is very useful. Be careful over-tensioning those guys though - a little slack is usually better than being too taut.

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews