SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 5m bell tent and various sets of lights recently. The tent is amazing. Accessories not so much. Both sets of outdoor Traditional Festoon Lighting didn't work. Their feedback was to try and fix them myself. I also bought a set of industrial festoon lighting (solar powered) which also haven't worked since the first night. I've inspected them a number of times and the recharagble battery keeps popping out so they dont charge in the sun. They are a pain. After 2 camping trips the tent bag fastening at the top has snapped and pulled thorough so now it doesn't fasten closed. Matt”

Helpful Report

Posted 3 years ago

“The service was friendly and fairly knowledgeable on the groundsheet but I did find the product expensive for what it is. I bought a small table with folding legs but was somewhat disappointed to find that a couple of noticeable dents in the metal table top and even more so when my son quickly pointed out to me, after a search, that I could have bought the same table for £12 instead of the £28 paid via Soulpad. It did make me feel a bit stupid. Other than that, the bell tent I bought a few years ago has been fabulous. We've had some wonderful short breaks in it. Mark Richardson, NE Lincolnshire.”

Helpful Report

Posted 4 years ago

Hello Mark. Thanks for your review. I'm pleased to hear everything is going well with your tent. Regarding the table, had you let us know about this it would have been possible to get a refund. If you haven't used it yet it's maybe worthwhile calling our office for the returns procedure.

Posted 4 years ago

“The products eventually were good, but Soulpad twice failed to deliver what I ordered, which was very frustrating and although I eventually got what I ordered the aggravation was all mine and there was no compensation or concern for the problem caused. I am not sure I would trust them again .”

Helpful Report

Posted 6 years ago

Hello Jane. Please accept our apologies that your lanterns & bunting were not delivered correctly. You may be reassured to know that we were extremely concerned about our warehouse shipping you the incorrect items. Your feedback helps to highlight the frustrations caused for both you and SoulPad. Thank you for your order and patience!

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews