Sparklers.co.uk Reviews

Name: Sparklers.co.uk
Rating: 3.67

3.7 Rating 358 Reviews

65 %

of reviewers recommend Sparklers.co.uk

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3.7

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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07947172627

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Of the 8 sparkler letters that I bought only 3 set alight. Appalling quality. I will never use them again.”

Helpful Report

Posted 6 years ago

Hi very sorry to hear this do you still have the sparklers so we can get the manufacturer to check this out for you and we will also give you a full refund.

Posted 6 years ago

“Purchased sparklers, advertised as indoor sparklers, for use on a cake. When they arrived they clearly stated "outdoor use only" on the packaging. I complained and asked for a refund, which was agreed and two months later, no sign of the refund. I will never use this shoddy company again.”

Helpful Report

Posted 6 years ago

Hi very sorry to hear this do you still have the sparklers so we will also give you a full refund.

Posted 6 years ago

“Never recieved my goods, refund or apology, disgusting con!”

Helpful Report

Posted 6 years ago

Can you please give us order number so we can look into this some times Royal mail do loose post but let us resolve this for you

Posted 6 years ago

“Ordered 50 sparklers with labels as favours for our wedding. The order was alright quality but incomplete (had labels for another couple). Tried to contact them via email and Facebook but no response! Kept chasing and finally got a reply to say the card was out of stock so offered a partial refund. Accepted this but again no reply so chased up and told me that they had now sent out replacement. Was too late though as put wrdding had already passed and they never materialised anyway so gave up! Avoid at all costs...”

Helpful Report

Posted 6 years ago

Hi very sorry to hear this do you still have the sparklers sand tags so we can arrange a full refund?

Posted 6 years ago

“Never received the order. Sparklers were very difficult to communicate with - PayPal stepped in and did the refund negotiations. Never use them again, the sparklers were for a party. What a let down”

Helpful Report

Posted 6 years ago

Can you please give us order number so we can look into this some times Royal mail do loose post but let us resolve this for you

Posted 6 years ago

“Sorry, I wish I could have written a review but , never got to use product on sat .(29 July) for my annual party. Rained all day ???????? Am hoping to save them for next years party ????????!”

Helpful Report

Posted 6 years ago

“My order never arrived. I obtained a full refund through Paypal. Terrible service.”

Helpful Report

Posted 6 years ago

Can you please give us order number so we can look into this some times Royal mail do loose post so its out of our hands.

Posted 6 years ago

“Still not arrived and wedding is imminent. Not good.”

Helpful Report

Posted 6 years ago

Can you please give us order number so we can look into this some times Royal mail do loose post so its out of our hands.

Posted 6 years ago

“Terrible company! I ordered candles for my son's birthday cake, website states 72 hour delivery 2 weeks on no candles and I'm still chasing a refund. The customer service is terrible, it seems to be run by a 1 man band and they barely respond to emails. I've had to send the same emails every day to first chase my order and now the refund. Email's seem to get overlooked/ignored and when I do a get a response 3-4 days later they're unprofessional 1 line replies from a mobile phone email from a Tarun Sahdev. Very frustrating experience so far.”

Helpful Report

Posted 6 years ago

Sorry you feel this way the courier had three attempts to deliver to you and all times no one was in so they get sent back to us . As soon as they come back we will give you a refund for the products only.

Posted 6 years ago

“Shocking customer service! Product was clearly used and slightly damaged. Will never use again!”

Helpful Report

Posted 6 years ago

“I ordered 190 sparklers 6 days prior to my wedding and they never arrived.I chased them up with a email and no reply .The money has been taken from my account and still no goods 3 wks and still waiting to hear back as no sparklers”

Helpful Report

Posted 7 years ago

“Hello there !! what went Wrong? The festival gone, my THREE Grand children Disappointed !! Because I promise them Fire work which i have not Received them until NOW!! why? what kind of service is this?”

Helpful Report

Posted 7 years ago

“The order turned up incomplete in December for our News Years Eve party. I've contacted them twice via email still waiting to hear bfrom them or receive the rest of the order. Rubbish service”

Helpful Report

Posted 7 years ago

“I received silver sparklers when I ordered golden ones. 2 of them were visibly damaged but when I reported it I didn't even get a reply.”

Helpful Report

Posted 7 years ago

“We put an order in for New Year's Eve and it still had not received it by the 9th of January, we emailed them with no response they took payment even though we had not got the goods. Not good service”

Helpful Report

Posted 7 years ago

“I still haven't even received my order I made on 28th December I emailed customer services and they asked for my order number and since haven't got back to me or delivered my order”

Helpful Report

Posted 7 years ago

“None of them lit, I wrote an email of complaint asking for a refund and have not had a reply”

Helpful Report

Posted 7 years ago

“Sparklers wouldn't light. Held match to them for ages and no joy! Disappointing”

Helpful Report

Posted 7 years ago

“I never received my order or had a repsonse when I emailed. Shocking company!!!”

Helpful Report

Posted 7 years ago

“Sparklers not delivered on time (or at all) despite paying extra for speedy delivery. Thought the website was a sophisticated scam until I got a refund recently”

Helpful Report

Posted 7 years ago

Sparklers.co.uk is rated 3.7 based on 358 reviews