“Really disgusting. Avoid specsavers!! Awful service. I booked an eye test and contact lense check over the phone for 1.20pm at the Cramlington store, turned up, and they told me it was booked for 2.30pm. I wrote it down as 1.20pm, it was DEFINATELY 1.20pm, as i confirmed twice on the phone and it was written in my calendar too and they never sent me an email or text to confirm. I also wanted to buy glasses, why should i have to hang around for 70 minutes? They clearly made a mistake. Will take my business elsewhere but not before complaining to your head office. A letter is being sent. Disgusting as i took time off work, lost time and money. I had a double appointment booked needed an eye test, contact lense check AND new glasses too. Im so angry! Fyi they never bothered sending me a text or email confirmation.”
“I haven’t had my prescription glasses not even a year and the one pair broke, your organization does not want to cover me for the frame , this is unacceptable. I paid good money for these and there is no positive response on replacements”
“Extremely disappointed with the service at Wednesfield Specsavers. When I arrived to collect my new glasses, I was wearing contact lenses. Rather than being offered a simple solution, such as a contact lens case (even to purchase), I was told to take the glasses home and only return if I experienced an issue with the vision. This meant my glasses were neither tested nor fitted properly before I left the store.
This is unacceptable — I should not have been sent away without the glasses being checked and adjusted as standard practice. Basic customer care and professionalism were lacking, and I left feeling very dissatisfied.
This was my first and last time I visit this store and might just switch to Vision Express next time. My experience was deeply unprofessional.”
“SpecSavers at the Shops of Don Mills is a waste of time. After an eye exam from there in store Doctor, I tried to purchase reading glasses. The glasses burn my eyes after wearing them for 10-15 minutes. I kept try to wear them for over a week with no improvement. When I went back to the store there attitude was unprofessional and aggressive. After about an hour of dealing with there questions and issues they finally agreed to return my money. Serious waste of time! The old saying you get what you pay for certainly does apply.”
“I wrote a review outlining my VERY bad experience with SpecSavers, but I don't see it anywhere, so I assume it was "too negative" and they refused to post it. Since I am apparently not allowed to say what happened, I will say: let the buyer beware.”
“My GP sent me to Crosby branch, Merseyside to have my ears cleaned. But I advise others not to bother. They charged me £55 and didn't do both ears. The one they did wasn’t done properly, and they wanted to charge me another £27.50 as a ‘goodwill gesture’ to finish it off properly, so I walked out. This obscene charging practice is proof that these places feed off and perpetuate the privatisation of the NHS by stealth.””
“Wrong prescription, rushed into buying expensive frames, delay in new glasses being ready, not measured for size of frame, they do not fit properly, Vision still not correct. Staff useless no after sales service can be as bad as Specsavers Surbiton. Rude, incompetent, not interested only in getting your money. Lack of training, poor experience from start and expensive products.”
“I am a Keyworker looking after vulnerable adults and without my glasses I couldn’t see to give medication or write reports during the COVID lockdown my glasses broke I went to my local store to get them repaired I couldn’t get in so rang the number on the door that told me to go online and send an email which I did that was 8-9 weeks ago I’m still waiting for a response
had to resort To good old fashioned Super Glue”
