“Contacting IGRINC.org turned out to be a great choice. Their team was attentive, professional, and always available to answer my questions. They provided clear updates and handled everything with care from beginning to end.”
“They all always willing to help,and friendly.
Especially the optometrist and the front ladies all of you guys thank you so much for your support when we need it.”
“If i could give Specsavers 0 stars i would my husband had a major stroke last year needs 24/7 care can't talk or walk so needed Specsavers to visit at home when the women came with a student she didnt really test properly i ask if that was it when she going she said yes 3 weeks later the student brought hes glasses after a couple days they were digging into he's nose after ignoring my calls for a week the student eventually came bent the glasses never ask if he could see ok i told him these glasses hurt hes eyes and he keeps taking them off he said ring Specsavers as usual couldnt get thro kept trying the few days later eventually got to talk to the same women said she would ring back after telling her the problem but didnt so am ringing and ringing Specsavers am exhausted by this time the women came on said your husband has already had after care NO he hasn't anyway she said il ring you back she didnt two days later I rang she said we cant give your husband another eye test free it will cost him £60 and he will have to pay for some new glasses £150
But i said its only been 4 weeks since he got these glasses cant help that she said when I wasn't agreeing with the women she cut me off talk about heartless and no compassion I wouldn't ever recommend Specsavers they dont care if the person having the test can't communicate they dont know how to test my husbands eyes anyone watching the socalled optician testing he's eyes would know she couldnt get it right and she knew I knew absolutely disgusting.”
“I made an optician appointment for my elderly mum late last night, for the following morning. I took her there, the team was very friendly and agreed to see her downstairs. The optician who dealt with my mum was Dawood who was very good with her. She is suffering from Alzheimer, he went above & beyond to check her vision today. Optician assistant Lisa was also amazing. Very caring attitude from all at SpecSavers. Thank you for the care provided today.”
“The reason behind my 5 star rating is due to the service i have had a spec savers wetherill park.
The lady i dealt with was Marina stevanja, she is such a lovely, kind, helpful and patient lady who put a lot of time and effort into helping and support me through a difficult situation with my glasses 👓.
I am sooooo grateful to her!!! What an amazing woman!!! I will not go anywhere else!!!
I hugely recommend her.
The rest of the staff there are also lovely people.
Highly recommend this store !!!!
Marina you are the best!!!
My favorite person.
God love you
Jennifer H”
“First had glasses made with wrong prescription, then glasses that were extremely uncomfortable, staff not helpful, a little patronising, ignore you,glasses quality rubbish, styles not adequate,won't be going again.”
“I visited Specsavers store in Stratford london yesterday, to have routine check and glasses done yesterday, the service was fine, but the prise was sky high with simple frame and lenses, I hope they will bring the prises down otherwise lot of people will end up going some where else.”
“Great service received from THAZ in Slough branch, she was very professional and got lot of patience with all our questions. She got outstanding customer services skills.”
“On entering the store I was greeted by a lovely optical assistant her name was Brooke - she was smiley, chatty & made me feel at ease. I then went to have my pre assessment with Nathan who again was so lovely & patient with me. I had my eye test & Brooke helped me choose some glasses and sunglasses, she was so helpful, patient, kind and caring a real asset to Specsavers. A week later I went to pick my glasses up & was helped by Brooke again, also a lady called Brenda who again was lovely. Excellent service from them both, & a real asset to the company.”
“I recently visited Spec-Savers Soneike looking for a specific frame I had seen elsewhere. Although they didn't have it in stock initially, the consultant, Zayyaan Hassiem, went above and beyond to assist me. Her constant follow-ups and prompt communication made all the difference. Thank you for the excellent service!”
“I am a 78 year old lady who visited yesterday the 19th January.
I took my hearing aid into Specsavers yesterday as one of them was blocked again, and I was helped by a lovely gentleman called Dan. This isn’t the first time Dan has helped me, and once again he was absolutely wonderful.
He was so kind, patient and reassuring, and he sorted the problem out quickly and professionally. The difference was amazing — I could hear properly again straight away and I was honestly over the moon.
Dan made me feel listened to and cared for, and nothing was too much trouble. Customer service like this makes such a difference, especially for someone my age. Thank you so much, Dan — you’re a credit to Specsavers.”
“My name is Ingrid Mampane. Today I visited the SpecSavers Lenz Quarter for an eye-test and purchase prescription glasses. The optometrist Mohamed Rassool provided an exceptional consultation, he was professional, kind, knowledgeable and explained every step of the eye-testing process which made me feel comfortable and at ease. Natalie at the front desk was exceptional in assisting with choosing the right frames and lens options. She was also very kind and patient, making sure that I make the best choice in selecting the most suitable package option. I would definitely recommend everyone to visit Lenz Quarter SpecSavers because they truly go the extra mile for their clients. Kudos to an amazing team!!!!!”
“Really disgusting. Avoid specsavers!! Awful service. I booked an eye test and contact lense check over the phone for 1.20pm at the Cramlington store, turned up, and they told me it was booked for 2.30pm. I wrote it down as 1.20pm, it was DEFINATELY 1.20pm, as i confirmed twice on the phone and it was written in my calendar too and they never sent me an email or text to confirm. I also wanted to buy glasses, why should i have to hang around for 70 minutes? They clearly made a mistake. Will take my business elsewhere but not before complaining to your head office. A letter is being sent. Disgusting as i took time off work, lost time and money. I had a double appointment booked needed an eye test, contact lense check AND new glasses too. Im so angry! Fyi they never bothered sending me a text or email confirmation.”
“At Specsavers Rouse Hill Town Centre. I am a 70 year old man. I had an early appointment with the audiologist, whose name was Zara. I was there for an annual visit to readjust my hearing aids. She gave me a hearing test and explained everything carefully. I did the full hearing test and spent time speaking about the difficulties I had. She treated me with respect and spent time explaining everything carefully. I am more than happy to recommend this store and Zara.”
“Extremely disappointed with the service at Wednesfield Specsavers. When I arrived to collect my new glasses, I was wearing contact lenses. Rather than being offered a simple solution, such as a contact lens case (even to purchase), I was told to take the glasses home and only return if I experienced an issue with the vision. This meant my glasses were neither tested nor fitted properly before I left the store.
This is unacceptable — I should not have been sent away without the glasses being checked and adjusted as standard practice. Basic customer care and professionalism were lacking, and I left feeling very dissatisfied.
This was my first and last time I visit this store and might just switch to Vision Express next time. My experience was deeply unprofessional.”
