“Clare, in the Bedford store, went above and beyond in helping me obtain new spectacle within my limited price range. I couldn't have asked for better customer care.”
“Rang my local branch in Wakefield as I had severe trauma to my eye they got me in the next day and also straight into an urgent appt in my hospital ,I had a scratch in my cornea and was put onto eye drops to avoid infection.The stand out service for me was this wasnt my normal optician they didnt attempt to see me so I will continue with Specsavers from now on .Excellent service thankyou for looking after me when I was in severe pain and concerned for my sight .”
“Me & my partner had the best service from Ruby she went out of her way to make sure we both walked out of the Solihull store happy,there was a little hiccup but all was sorted very quickly,Ruby is a very professional young lady but with the ability to make you feel special and she cares about making your experience a happy one.”
“I wanted a second pair of glasses for a particular application, playing the piano. I went into Specsavers Lewisham to enquire. I was listened to and tested, with the optician helpfully getting a tape measure to check that the prescription would work at my intended reading distance of 60cm. The glasses were surprisingly cheap, and they work really well - I can no longer blame my glasses when I play the piano badly!”
“I have used Specsavers for many years and have always had a good experience. Today, my husband came down to the shop as I had broken both legs on my new distant glasses. He was told they were not repairable but the young man he was dealing with very kindly took them away and removed the lenses and put them into a new identical frame, without any charge, what an angel! I am disabled and had a fall which caused me to fall on my glasses, which I broke. What an amazing young man and also the company, will of course be back!! Thank you so much Margaret Johnson.”
“I needed extra contact lenses as I'm going away. As I haven't ordered them on line before, I left a telephone message for a call back. A young lady named Hannah from
the Sydenham branch rung me, I told her I wanted them urgently and asked if they could be posted as I am unable to get to the store. She said that was possible, but I wouldn't get them in time. She then said she lives near me and will drop them off. What a lovely young lady, going that extra mile.”
“As always I went to Belle Vale branch today 1/7/2025.
From the minute you enter the branch you are welcomed with a smile.
Isha was there to do my eye test, her helpful manner and professionalism was nothing short of EXCELLENT!!!
She made me feel so comfortable doing my test, explaining everything in detail to me. She was a complete pleasure to meet. Please pass on my comments to the branch Belle Vale Liverpool. They are such a happy team who make your visit pleasurable.
Thank you to them all.
Irene Collins.”
“I had a great experience at Specsavers Sunninghill, thanks to the amazing front desk team — Lerato, Nelika, Tshepo and
Also Dr Lisolethu. They were friendly, professional, and incredibly helpful throughout the entire process. From check-in to guidance with forms and appointments, everything was handled smoothly and with a warm, welcoming attitude.
It's clear that they care about customer satisfaction and work well together to create a pleasant and efficient environment.
Highly recommended!
Thanks.”
“SpecSavers at the Shops of Don Mills is a waste of time. After an eye exam from there in store Doctor, I tried to purchase reading glasses. The glasses burn my eyes after wearing them for 10-15 minutes. I kept try to wear them for over a week with no improvement. When I went back to the store there attitude was unprofessional and aggressive. After about an hour of dealing with there questions and issues they finally agreed to return my money. Serious waste of time! The old saying you get what you pay for certainly does apply.”
“The lady that helped me choose my glasses & sunnies was absolutely brilliant. She didn’t rush me, advised me & listened to what I was looking for. Her name is Meire & I would recommend her to anyone. Thank you Meire .”
“I wrote a review outlining my VERY bad experience with SpecSavers, but I don't see it anywhere, so I assume it was "too negative" and they refused to post it. Since I am apparently not allowed to say what happened, I will say: let the buyer beware.”
“I went to Soec Savers Dunmore Rd in Medicine Hat. I twisted my glasses I got at Eye Solutions two years ago. Farrah went the extra miles to save my eyeglasses. She accomplished her job and straightened the arm perfect. Farrah is a very friendly and always has a smile and ready to assist you.”
“The girls and the optician were very curtious the way they presented them selves but the quality of the glasses very poor, the frame I had had to be tightened up 3 times and the adjustment the same but the still hurt my ears, bad built glasses, to heavy...”
“Love my glasses & sunglasses I got today!
Dr. Dalvinder has the calmest demeanour, so pleasant to talk with. Takes time to explain everything to you! The front end staff are incredibly knowledgeable and caring! All had smiles on their faces!”
“My GP sent me to Crosby branch, Merseyside to have my ears cleaned. But I advise others not to bother. They charged me £55 and didn't do both ears. The one they did wasn’t done properly, and they wanted to charge me another £27.50 as a ‘goodwill gesture’ to finish it off properly, so I walked out. This obscene charging practice is proof that these places feed off and perpetuate the privatisation of the NHS by stealth.””
“Keira at Specsavers Surbiton exceeded any previous expectations that I previously acquainted concerning customer service. As a previous customer service manager I have an unreasonable expectation for customer service myself, however Keira totally blew me away.
I had been given some inaccurate information from her colleague which meant that she was thrown straight into a difficult situation off guard.
She was very kind, attentive and professional throughout the ordeal and spoke to her manager for assistance in resolving the issue.
Keira acted more like a friend than a salesperson. I have had a lot of problems recently and she gave me a little bit more hope in humanity. I can't thank her enough.
#specsavers you should fast track Keira into management at the minimum as soon as possible, you have found a diamond in the rough and endless fields of recruitment. Don't let this one get away.”
“Wrong prescription, rushed into buying expensive frames, delay in new glasses being ready, not measured for size of frame, they do not fit properly, Vision still not correct. Staff useless no after sales service can be as bad as Specsavers Surbiton. Rude, incompetent, not interested only in getting your money. Lack of training, poor experience from start and expensive products.”
“I am a Keyworker looking after vulnerable adults and without my glasses I couldn’t see to give medication or write reports during the COVID lockdown my glasses broke I went to my local store to get them repaired I couldn’t get in so rang the number on the door that told me to go online and send an email which I did that was 8-9 weeks ago I’m still waiting for a response
had to resort To good old fashioned Super Glue”
