“They have good professionals and when things go right, it is ok. But if you have any problem, you will need to deal with a poor after sales service and the response to their own mistakes doesn't make any difference to improve the customer experience. Sometimes we need more than an apology, we need things go faster, because we already wasted time due to their mistakes.”
“The online booking of an eye test was so much better than all the other high street opticians. The eye test was thorough and professional - I had confidence. The dispenser was very knowledgable and was able to give me options and competitive pricing. In the end the range of frames in store was not enough for me to find what I wanted so I went with Glasses Direct. I can't fault Spec Savers though..”
“quick and efficient delivery - service in store can get confusing and hectic especially when you have an appointment and someone comes in and goes before you - that is not good”
