“Wrong prescription, rushed into buying expensive frames, delay in new glasses being ready, not measured for size of frame, they do not fit properly, Vision still not correct. Staff useless no after sales service can be as bad as Specsavers Surbiton. Rude, incompetent, not interested only in getting your money. Lack of training, poor experience from start and expensive products.”
“I am a Keyworker looking after vulnerable adults and without my glasses I couldn’t see to give medication or write reports during the COVID lockdown my glasses broke I went to my local store to get them repaired I couldn’t get in so rang the number on the door that told me to go online and send an email which I did that was 8-9 weeks ago I’m still waiting for a response
had to resort To good old fashioned Super Glue”
“They have good professionals and when things go right, it is ok. But if you have any problem, you will need to deal with a poor after sales service and the response to their own mistakes doesn't make any difference to improve the customer experience. Sometimes we need more than an apology, we need things go faster, because we already wasted time due to their mistakes.”
“The online booking of an eye test was so much better than all the other high street opticians. The eye test was thorough and professional - I had confidence. The dispenser was very knowledgable and was able to give me options and competitive pricing. In the end the range of frames in store was not enough for me to find what I wanted so I went with Glasses Direct. I can't fault Spec Savers though..”
“quick and efficient delivery - service in store can get confusing and hectic especially when you have an appointment and someone comes in and goes before you - that is not good”
