“Keira at Specsavers Surbiton exceeded any previous expectations that I previously acquainted concerning customer service. As a previous customer service manager I have an unreasonable expectation for customer service myself, however Keira totally blew me away.
I had been given some inaccurate information from her colleague which meant that she was thrown straight into a difficult situation off guard.
She was very kind, attentive and professional throughout the ordeal and spoke to her manager for assistance in resolving the issue.
Keira acted more like a friend than a salesperson. I have had a lot of problems recently and she gave me a little bit more hope in humanity. I can't thank her enough.
#specsavers you should fast track Keira into management at the minimum as soon as possible, you have found a diamond in the rough and endless fields of recruitment. Don't let this one get away.”
