“Bought a fishing pole from sportsman's Warehouse back in April of 2005. Couple months later the poll snapped while I was fishing. Brought it back to the store. They said you need to register it first went home registered. Went back to the store to exchange. They said I need a claim number. They cannot do it in store called customer service. Got a claim number. Went back to the store for a third time. The lady said I can give you a cash refund or you can exchange it for a different pole, after looking for a new pole she found me in the aisle said will mail you a gift card and then walked away. I will never shop at sportsman's Warehouse ever again. I will gladly overpay to go to Scheels or Cabela's”
“I bought a pair of soccer boots for my son in May and 3 weeks later they were starting to come apart at the seam. I took them back and the response was that my son plays soccer on gravel. I explained to them that my son DOES NOT play on gravel but at school and club soccer. They refused to assist even through these shoes are poor quality and are starting to split. I have 3 sons and buy 3-4 pairs of soccer boots from them every year and have never had this problem before (and my sons' play on the same fields as they have always played). Discovery offers discounts at another service provider so i will be buying my soccer boots from there going forward. Sportsman Warehouse also said they would get back to me in 2-3 days and it has been over a week with no follow up phone call. Very disappointing service.”
“Casey Fortuin attened to me at Sportsman Warehouse Worcester. She was very friendly and helpfull, she led me pasiently through the process of using my discovery miles. Truely a asset for the shop”
“Poor customer experience.
I bought a $3 part expecting it would be delivered to my home. But it was delivered to a store that require over an 8 hour drive to retrieve. My bad.
But the issue is they didn’t offer something reasonable like shipping it to me for the cost of shipping… no they opted for “customer changed mind”. No I didn’t. I want the part so I bought elsewhere.
Yes they refunded the cost. But they have no clue about customer support. Made my list of places not to shop.”
