“NEVER ORDER FROM SSENSE IF YOUR FROM THE UK. Ordered from their site in October never received the parcel and have not received a refund all they do is send emails to say they are waiting for an update from fed ex!! They robbed me.”
“Ship my order to somewhere else the delivery Guy took a picture of a House who wasnt mine and Because of the tracking number saying delivered not Even PayPal FedEx and worst ssense would refund me they treated me like a thief and after all I receive nothing lodt my money lost 1 month in discussion with ssense they agree to refund me but they never did i will not recommend this greedy cheap company i wouldnt wish it to happen to anybody AVOID !!! Warning !!!!”
“I was a VERY loyal and frequent customer until they denied me a perfectly in great condition pair of shoes that I bought for my son for his Xmas and they were too small for him. They didn’t refund me because it was not in a secondary box !!! I always thought they had great Curtomer service but the experience was ruined for me. Very disappointed”
“I ordered a pair of sneakers which are considered luxury items. The sneakers are faulty but SSENSE insinuated that I didn’t take care of them, that luxury items need extra care. Took no responsibility at all and quite frustrating to deal with. Will never purchase with SSENSE again.”
“Ssense checkout allows for PO Boxes to be enetered as shipping address however they DO NOT ship to PO Boxes
Not only did the one gift I chose not arrive for holiday, the company charged me return shipping & handling fee
The live help assistant assured me the package was delivered. The package was delivered back to their facility not me.
Highly disappointed & DO NOT recommend this company”
“I had an item in my cart that was 40% off. I left the website for less than an hour and the price had gone way up. I contacted the live chat and their response was this:
During sale periods, items can be subjected to markdowns or fluctuations anytime which is what happened on the item you were checking.
While we are no longer able to match the price from the previous sale price that you saw, I highly recommend that you keep an eye on the item as it can also receive a further markdown during the sale period.
In all my years online shopping I have never seen something so ridiculous. It seems as though they are using surge price or something. Just wanted to warn others that if you want to buy something from this awful company, don't wait I guess. I certainly won’t be buying from them ever again.”
“If I could I wouldn’t even give them 1 star. Absolutely shocking service. Was told by FedEx my order was delivered and signed for in my name, however this is impossible as I was at work. We cannot locate the delivery and customer service are not responding!!! The item I ordered was expensive and not even sure if I’m going to be refunded!”
“this was literally the worst experience ever. I ordered a necklace and paid additional 20 pounds to be delivered within 1 to 2 days, the delivery instead took 10 days. Upon knowing that the delivery is delayed I tried about six times to redirect my package however for a whole week the only replies that I got were :" We contacted the logistics team". Now they try to convince me that the package was signed by someone of my name even though I am not residing at the address for the past two days. ABSOLUTELY TERRIBLE !”
“I’m extremely dissatisfied with how this situation has been handled. After submitting all the necessary information and sending emails with the support back and forth, my order was still canceled without any clarification. This process has been a complete inconvenience. This kind of service is frustrating and unacceptable. I will never shop at SSENSE again. Thanks for nothing.”
“This has been an incredibly frustrating experience. My order was canceled twice despite providing all the requested details, with no explanation. It’s unacceptable to waste my time like this, especially when the item could sell out or increase in price. Do better, SSENSE.”
“SCAM Company!!!
This is not a company, but some kind of scammers. If you have to return the goods from outside of Canada, then it is almost impossible. The information on the website regarding the returning policies is absolutely false. I have returned shoes, but now i have neither shoes nor money
Lie number 1: Free returns: Returns from outside Canada are subject to a fee and cost between £26 and €51 depending on the country.
Lie number 2: Return Instructions (i have got it as follows)
SHIPPING CARRIER CHOICE
We strongly suggest that you ship the package with your local postal service for a more effective experience.
Returns shipped with other carriers may result in delays, and incur customs and brokerage fees that may be deducted from your refund at our discretion.
Please use a shipping method that provides you with both a tracking number and insurance. Note that we are not responsible for lost or delayed packages.
a) I have followed the instructions above but due to become a tracking number should pay 51 Euro with DHL. Otherwise no tracking number
b) See the answer i have got right now:
Since you did not use our pre-paid label because SSENSE does not cover return fees for your country, we highly suggest you open a file with your financial institution. (that means I DIDNT USE THAT WHAT THEY DO NOT PROVIDE :-)))))))
c) now I have neither shoes nor money (250 Euro shoes + 50 Euro return fee)
d) the "company" will do everything to not return your money, and for those who are lucky, they will also withhold the cost of the initial delivery of the goods.
e) before u have a deal with "Sense" please read 1-Star reviews here (they are relative fresh and reliable) and others websites like reviews io
Never more!”
“I buy a Jeans from ssense immediately it arrived, I wear it the size is not good. I contact them at the same time, but they refused to exchange it for me with all my explanation. What a bad experience?”
“I’ve been a customer with SSENSE for years, I’ve been dealing with a product for nearly two months. They’ll ignore 50% of my emails after receiving an item with missing hardware, then as I did not have photos originally about the missing hardware and shipped it back a couple of weeks later, they denied the return. I’ve been asking for weeks about receiving a certificate of authentication that can only come from the seller as I contacted the brand itself directly to assist me with the missing hardware and they confirmed they would with the certificate. All my emails have been ignored and they just issued me a FedEx tracking number with a robotic response after 5 emails with the return label. Insane, terrible customer service.”
“Terrible experience! Paid extra for expedited delivery to ensure my order arrived by a specific date, but it was shipped late and missed the deadline completely. Customer service ignored all my emails. Unreliable and unprofessional—don’t waste your money here.”
“Shady tactic to treat their customers, AVOID!
I’ve been a loyal customer of this company for over a decade, but my recent experience has been incredibly disappointing.
I returned a jacket that was too big on me in its "Original" condition plus it was carefully packaged. My package arrived in their facility within a week. Waited 2 weeks with no refund status. I contacted their customer service twice, only to be told the seam inside the jacket was ‘damaged.’ I tried to reach out to their customer service agin, but their responses have been dismissive and unhelpful.
I started digging deeper and found countless other reviews from people who’ve had exact or similar experiences. It seems like a pattern with them recently and it’s really disheartening to see a company treat their customers like this.
This behavior is so unacceptable. I also feel it’s important to share my story to warn others so they don’t end up as another victim of their shady practices.”
“The services of SSENSE has became soooo much worse nowadays. I've been shopping with them since 2016 and things have been alright until this month. They initially sent me a wrong item, completely a different style from what I ordered. I filed the complaint with photos immediately after I unpacked the parcel to them, apparently they messed up in their inventory. Then it took them almost a week to do so-called "investigation" with a number of back and forth and finally confirmed that they messed up on the shipping - don't even understand why people need this long to confirm that they sent a wrong item, which looks completely different from the style i ordered.
After they finally admitted that they sent a wrong item, without replacing this with the right one, they asked me to return the wrong one and asked me to replace the order again for the right item (which i will never do after this horrible experience). After my returned item delivered to their office for a week, their return team emailed me today saying that they rejected my return because what I returned is not the one I ordered, which is absurd as they are the fraud sending me this wrong item at the first place.
As a return customer for 8 years, I will never buy anything from them again, with all these frustration and extremely horrible customer experience compared to all other online sellers. This company is becoming a fraud now.”
“SSENSE has failed miserably in recent time. Bought a jacket from them and they sent a completely different design and size. Returned the incorrect item to them and they were unresponsive and communicative. Don't bother to waste your time chatting with customer service rep because they will either deflect or give scripted responses leaving you helpless and confused without a legitimate resolution.
Don't be enticed by their sale and huge discounts because it will probably be hit and miss, not worth your time and energy to stress over your negative purchase experience. Just buy elsewhere END, Mr Porter, Farfetched etc. And if you really must buy from them, use PayPal or a payment platform which will safeguard your interest if anything goes south.”
