Stacee's Reviews

1.2 Rating 335 Reviews
6 %
of reviewers recommend Stacee's
1.2
Based on 335 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 19th April 2024
Anonymous
Stacee's 1 star review on 16th April 2024
Jenny Heyes
Stacee's 1 star review on 5th April 2024
Anonymous
Stacee's 1 star review on 5th April 2024
Anonymous
58
Anonymous
Anonymous  // 01/01/2019
5
Deborah Obrien
Stunning dress made to measure fit absolutely perfect will not be looking anywhere else in future
Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022
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Posted 1 year ago
5
Emmaleine
Stacee's were fantastic, my daughter looked stunning! The dress was better than we ever could of imagined. Extremely well made, heavy and such a beautiful colour.
Stacee's 5 star review on 7th July 2022 Stacee's 5 star review on 7th July 2022
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Posted 1 year ago
5
Charlotte Beeney
Perfect dress exactly what i ordered i am so in love with it!
Stacee's 5 star review on 30th June 2022
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Posted 1 year ago
5
Ursula Howard
I ordered a prom dress for my daughter. It was a gamble but it paid off. The dress arrived and fitted like a glove. They kept me updated via email. They wanted so many measurements . It's her orom tonight and she looks beautiful
Stacee's 5 star review on 29th June 2022
Helpful Report
Posted 1 year ago
2
Andrea Hurst
After ordering my daughter's dream prom dress and given an estimated delivery of 29th April,they emailed on 24th to inform of 15-20 day delay but would be shipped by 5th may,that date passed and only when I threatened to cancel did it suddenly go from being made to being in quality control! The dress finally arrived on 17th may and although the dress is a similar colour it certainly isn't what I ordered,the dress on the website is nothing like what I received and after all the stress we dont have the patience or the time to look for another dress. Was told I could contact the after sales team for a part refund but there doesn't seem to be an after sales team! They may have a co.uk site but the dresses are made and shipped from China,they don't respond to emails so their chat is the only way to contact them which I have to admit they were helpful. Certainly will not be buying from them again.
Stacee's 2 star review on 22nd May 2022 Stacee's 2 star review on 22nd May 2022
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Posted 1 year ago
1
Karen
If you have any sense you will NOT order from this company. The dress I recieved looks absolutely nothing like the dress i ordered. It took over 6wks to arrive, bearing in mind i paid extra for a quicker delivery. This was too late for my daughter's wedding. I have therefore emailed Stacees twice now to request a refund and have been completely ignored. I have learnt a lesson here and in future I will buy from a local shop or one with positive reviews. I paid £130 in total...a complete waste of money. On top of all that the dress doesn't even fit after i measured myself correctly and gave full details of this.
Stacee's 1 star review on 24th April 2022 Stacee's 1 star review on 24th April 2022 Stacee's 1 star review on 24th April 2022
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Posted 2 years ago
5
Kirstie
Absolutely perfect stunning the fit is fantastic. The material fab overall so so happy love it. Looks for more expensive love it my daughter loves it too.
Stacee's 5 star review on 15th March 2022 Stacee's 5 star review on 15th March 2022
Helpful Report
Posted 2 years ago
Stacee's is rated 1.2 based on 335 reviews