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Stacee's Reviews

1.2 Rating 333 Reviews

6 %

of reviewers recommend Stacee's

Company Reviews

1.2

Based on 333 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 19th April 2024

Stacee's 1 star review on 16th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 5th April 2024

58

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They completely lie about their refund and return policy online. I ordered address for my daughter’s prom and received an email that they did not have the dress in the color selected. I also opted for expedited shipping. Once IThey completely lie about their refund and return policy online. I ordered address for my daughters prom and received an email that they did not have the dress in the color selected. I also opted for expedited shipping. My daughter specifically wanted the dress in that color and therefore I had no choice but to cancel the order they would only refund partially. This is a complete scam. They wouldn’t even refund my expedited shipping and clearly nothing was shipped. I would’ve never ordered unless I did the refund and return policy and none of this was stated.”

Posted 2 days ago

“Absolutely awful customer service. Asked for a refund for my dress as it NEVER ARRIVED. Emails took weeks to respond to and live chat was unhelpful and unprofessional. Will not be ordering from here again.”

Posted 4 days ago

“Do not buy if you wish to return an item and receive a refund, it is a con!! They agree on live chat but never respond to any emails. They offer a discounted price but never reply. I have now commenced reporting them to Trading Standards UK, It is so wrong how they ripe everyone off. The website looks good, but it's dodgy. Please avoid!!”

Posted 5 days ago

“I have attempted to return this dress to receive a refund. I created a ticket and still have nor been notified how to return and receive a refund.”

Posted 5 days ago

“Awful costumer service. Please don’t buy anything as their refund process is FAR FROM what they stated on the website.they are not processing my request after a week and not processing my return at all. I contacted live chat and feels like” computer says no “. I lost £148 as the dress wasn’t fitting properly! I do urge you to think twice before purchasing any dress from them. Shocking service”

Posted 6 days ago

“Dress too small so asked for bigger size to be told to go and sell it in second hand market and order another one off them because they dont offer returns, do not order off this company”

Posted 6 days ago

“Absolutely do not order from this company. The quality of the dress and even the color were totally different than the picture. When I tried to return based on their policy all I have gotten is the run around. They keep trying to offer me a small refund to keep the dress and have refused to refund my money completely and tell me how to return the dress. They are deceptive and misleading in addition to being impossible to work with. Save your self a lot of trouble and find a different company.”

Posted 1 week ago

“Ordered the dress a month in advance and paid for expedited shipping. On date the dress was supposed to arrive it did not. I gave it a couple more days in case of logistical issues, still did not come and was showing it was still in production when I tracked it on the website. I contacted the company and asked when dress would be shipped and where it was coming from. All they would tell me was that it was suddenly ready and being shipped that day and would be here by the day before prom. They guaranteed this, but would not tell me where it was shipping from. I asked for a refund because I was uncomfortable with not knowing where it was coming from and unsure if it would actually be here in time. They said it would for sure be here in time and to not cancel the order. Daughter really wanted the dress so I went ahead and waited. Prom is today and the dress is not here. I called last night when I saw on tracking that the dress was not shipped and the only progress was the shipping label had been printed. I asked to cancel and get a refund and they refused. They stated the dress has been shipped and they can’t refund until I return it. I told them the tracking info they provided shows it has indeed not shipped and I just want the money I spent back including the expedited shipping I paid for and didn’t get. They continue to refuse and I have idea if I will ever even receive the dress to return it to get my money back.”

Posted 1 week ago

“Scam company , out $100 Literally zero customer service, so if you’re buying anything from them, you’re basically screwed out of your money”

Posted 1 week ago

“Trustpilot reviews Looks like you’re in Australia. Go to the Australian Trustpilot site Thanks for your review! STACEES Add photo Your review is pending.Read more Gill 1 review AU Rated 1 out of 5 stars Never again I ordered a custom made dress for my daughter's wedding & paid for it to be custom made. Had my measurements checked twice. The dress arrived & it was way too big & 3 inches shorter than what I had requested. I contacted support & showed them the evidence as requested. John then offered to make me another dress for $50USD . I was Ok to do that thinking the 2nd dress would be perfect. But no, it arrived the same as the 1st dress length wise, still too short, but this time tight around the waiste. My measurements never changed but here I was with 2 dresses that were different. As the wedding was looming up, I again contacted John from support & was advised all replys will take 14 days but he did offer to make a 3rd dress. I declined the offer & let them know I will never ever buy from them again. My dresses cost me $380 AUD which is a huge amount of money. I took the dresses to a dressmaker, another cost & she was able to add another layer onto the hem. My argument is why have custom made if Stacees don't follow your measurements??? I will never buy from this lot again.”

Posted 1 week ago

“Prom girlies do NOT BUY FROM HERE PLEASE TRUST ME. They have terrible customer service. I tried to so hard to get a refund but they refused and I had to resort to doing a dispute. AVOID THIS TRASH WEBSITE. There dresses arent well made”

Posted 1 week ago

“Ordered a dark navy dress, a bright red arrived. After numerous attempts of contacting the shop they eventually replies saying it’s a colour deviation and advise I order samples. Red from navy ? They offered to make another dress for a few and strongly advised I gift the dress to someone as I won’t get my money back and if I did send it back the dress would be lost losing all money”

Posted 1 week ago

“DO NOT USE THIS COMPANY! My order arrived and I was not happy with the product and wanted to return it. There’s no return option and you have to raise a ticket, I have messaged and messaged only for them to ignore me for nearly a week. I’ve had to message them on instagram for a response! Only to get a reply saying they can not except a return but can give me £10 back as compensation and make me a new dress for half the price! They advertise refunds within 14 days if the product isn’t a custom made size (which mine isn’t) and yet I cannot return the item?! Cheap materials, threads coming out, doesn’t look like the picture, horrendous packaging and SHOCKING customer service that doesn’t respond.”

Posted 1 week ago

“Very pretty dress. Nicely done. Custom made to measurement needed an extra .25 inch because it just fits snugly. Promised Shipping/arrival time was off by two weeks. Packaging was not ideal, very wrinkled. We're happy with it overall.”

Posted 1 week ago

“The website says 'worry-free returns on standard sizes within 14 days'. I asked on the chat on the website if i could return and was told that I could. I contacted them within 2 days of receiving the dress to ask how to return it. They offered me £20 refund on a £147 dress and then ignored my subsequent emails. The company seems to use its location in Hong Kong to completely ignore UK consumer laws and protections. I suspect that there is no ability to return dresses in any circumstances, including when they are defective or different from what was ordered. Ordering from this company is quite a risk.”

Posted 1 week ago

“The worst customer service that I have ever dealt with. The dress did not fit and I sent them pics but they kept saying that I need to show them the measurements of the dress. Who cares the dress did not fit. I sent them pictures. I give them a 0.”

Posted 1 week ago

“This company is a joke. I ordered a bridesmaid dress and in the email confirmation there was a picture of the dress I ordered. A completely different dress came in the mail. When I reached out to Stacees to see if they could reimburse the difference I was told I could pay $60 for any dress and my choice. The problem was is that I've already spent $130 on the dress of my choice and I just wanted the difference because they sent me a cheaper dress. Not knowing if another dress would come in time for my sisters wedding I had to pay $160 in alterations to take things like the train off that were not on the dress I ordered. After going back-and-forth some more with a horrible customer service representative I was told I could pay $15 for any item on the website, I opted for a formal jumpsuit. They sent me the wrong color and size.”

Posted 1 week ago

“DO NOT BUY FROM THIS COMPANY!! I ordered my daughter's prom dress. When it arrived it wasn't true to the size and the quality was rubbish. I contacted them to get a return label, they asked me to create a ticket which I did. This was 5 weeks ago now and I am going around in circle. They don't answer the whatsapp, (only to say they will ask the team to contact me), then each time a different person emails (half of my emails are unanswered) and when they do email they say to create a ticket or that I should keep the dress and try to re-sell it!! They are avoiding to provide me with the return label. Once they have your money and the product is rubbish (which it is!!) they rob you of your £130 and lie to you in every email. I have now escalate it through PayPal and if I can stop anyone getting ripped off like I did, then that will make me happy. This company needs to close down. DO NOT BUY from them - you will get robbed and have a battle on your hand! How are they allowed to do this, I will never know! But more people need to speak up!”

Posted 1 week ago

“I don’t even want to give this so called business one star. I’ve never been so disappointed in a purchase before in my life. They won’t let me return the dress. They won’t refund my money. They sent me a dress that is basically trash and there’s nothing I can do about it. DO NOT EVER ORDER FROM THIS COMPANY!!”

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Posted 2 weeks ago

“The dress took way longer to ship than promised. Unrealiable and unrealistic shipping resulting in dress arriving after it is needed. Customer service is bad and unhelpful. Contacting them is only through live chat, you can't call them and you can't email them. My advice - avoid ordering dress from Stacee's.”

Posted 2 weeks ago

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Stacee's is rated 1.2 based on 333 reviews