Stacee's Reviews

Name: Stacee's
Rating: 1.18

1.2 Rating 679 Reviews

4 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 1st February 2026

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY! unfortunately I didn’t do enough research before buying a bridesmaid dress from here, ended up in the same mess as all other negative reviews with a dress that doesn’t fit and the company has failed to agree to a refund. They are claiming not to resell any of the dresses that are returned (I am sure this is an absolute lie) even the standard sizes. They offer ridiculous amounts for you to keep the dress (£5 on my £65 order) and after a week I’m still no further forward and so far have no refund and have a dress I don’t want. Absolute scammers, unless you are certain you will keep the item no matter what then don’t buy from here!”

Helpful Report

Posted 1 year ago

“This company is absolute the worst without a lie stay away. I ordered a dress followed their sizing directions. The dress came. The only thing suitable was the color. The top was too tight and the hips were about 4 inches wider. It was also too long. This dress is not salvageable in anyway. I have filed for a refund and have gotten the total runaround. I followed their directions for a refund and return. They have given me two ticket numbers for return, but no one follows up. I believe that they’re hoping that I’ll get good and tired and just give up and they can keep my $130. I have threatened to go to PayPal and file a complaint for my money. I also said I would just throw the dress in the garbage because it isn’t even good enough to donate to a thrift store. This company is nothing but a bunch crooks. I cannot warn you enough to stay away from this company.”

Helpful Report

Posted 1 year ago

“Absolute scammers. If I could leave less than 1 star I would. Stacees will not honour a full refund and make it impossible to send goods back. You will not be able to return your items and will not see your money again. Although they are called Stacees.co.uk and look like a UK company, they are not. When I contacted them about returning items that didn't fit, they said it wouldn't be possible as the fees for international shipping plus customs charges would make it impossible. They offered me a refund of ridiculous amounts, like £20, £30, £40, for dresses that cost £206. Absolutely disgusting. Unethical business model and zero moral compass. I would avoid Stacees like the plague.”

Helpful Report

Posted 1 year ago

“They do not accept returns.”

Helpful Report

Posted 1 year ago

“I ordered my wedding dress from Stacees via Clearpay, and what I received was nothing like the description or photos. The material is cheap and see-through, the fit is completely wrong due to the seller misunderstanding my order details, and the dress is unwearable. Stacees refused a refund and offered only a 15% discount coupon, claiming they could no longer help because I opened a dispute with Clearpay. Clearpay closed my dispute without resolving the issue, leaving me to pay for a faulty item in breach of the Consumer Rights Act 2015. I have now had to buy another dress at short notice. I would advise others to avoid ordering from Stacees and be cautious when using Clearpay for purchases where you might need protection. Just look at the state of this dress! They sold me a lie and I want my money back!!!”

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Posted 1 year ago

“All thanks to your firm”

Stacee's 1 star review on 1st August 2025

Helpful Report

Posted 1 year ago

“Scammers. Do not buy from them”

Helpful Report

Posted 1 year ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Quality is awful and they won't accept returns, even though their website says they will. It's just a scam”

Helpful Report

Posted 1 year ago

“No refund for the wrong size”

Helpful Report

Posted 1 year ago

“I would give this company no stars if I could. I ordered a dress for a wedding and unfortunately could not use it. When I attempted to return it, the company gave me the runaround about the return process and wouldn’t give me a clear return address for quite some time. Eventually, they provided an address—but failed to mention it was in China, something that’s nowhere clearly stated on their website. They also refused to issue a full refund and emphasized that return shipping is the customer’s responsibility, despite offering no transparency about the true cost. When I went to ship it back through UPS, I was quoted $300–$400 just to return a $100 dress ($120 with shipping included). Absolutely outrageous. This feels deceptive and dishonest. Be extremely cautious before purchasing anything from them—especially if you think there’s even a slight chance you’ll need to return it. There are far better companies out there that are upfront about their policies and don’t bury international return costs in the fine print.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. You basically can’t return item to get a refund and the refund is not the full amount. You have to pay the return costs to China. Basically save yourself the grief.”

Helpful Report

Posted 1 year ago

“A critical note for potential buyers: I was misled by the 5-star reviews and thought I could trust ordering from them. But when I tried to leave a review on stacees.com, their system kept switching it to 5 stars, even though I selected 1star (unfortunately can’t give 0) I gave up trying. Their ratings are clearly misleading. Read the reviews carefully—don’t be fooled by false ratings. Save yourself the headache and your hard-earned money. My experience with this merchant was an absolute disaster and a complete waste of my time and money. The dress arrived with an uneven, gaping hole in the keyhole at the back—it was completely unwearable and clearly defective. For a custom-fit dress, this was absolutely unacceptable. What’s worse is the way customer service handled it: I sent multiple photos showing the issue, and instead of taking responsibility, they gave me the runaround and ultimately refused to accept a return. Their attitude was dismissive, rude, and unprofessional (John handled the majority of my conversations). I’m appalled by the lack of accountability. This company clearly does not stand behind its products or value its customers. I never got to wear the dress because of the flaw, and they showed zero interest in making things right. If you’re considering ordering from them, I strongly advise you to think twice.”

Helpful Report

Posted 1 year ago

“This company sent me two damaged prom dresses. Neither could be worn. They refused to work with me or offer any form of reconciliation. DO NOT PURCHASE A DRESS HERE!!!”

Helpful Report

Posted 1 year ago

“Ordered a standard size dress which did not fit despite being meticulous about my measurements. After many customer service emails they agreed to give me a refund for about 60%. However shipping back to China would cost twice what I paid for the dress!”

Helpful Report

Posted 1 year ago

“I want to return this dress and you wont give us a address to return it to. I want a refund ASAP as it now 1week and I am getting really annoyed with your company.”

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Posted 1 year ago

“They lie and indicate “dresses ship in 48 hours.” I ordered one that took 4 weeks, it didn’t fit so I ordered a second and it NEBER ARRIVED!”

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Posted 1 year ago

“Dresses do not fit and they are not honoring their return policy. I’m out $500+ and can’t afford to buy a dress that fits. No stars!! Required 1 star to make a comment. Stay away - do NOT order from them.”

Helpful Report

Posted 1 year ago

“The dress didn't look as described. My daughter's prom was coming close so we held the dress just in case she didn't find one. She found one and i started the return process 15 days after receiving the dress. They will not accept the return. BE CAREFUL Not only with the return policy the dresses don't look like the pictures.”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 679 reviews