Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 579 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Stacee's 1 star review on 15th April 2025

Anonymous

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress from Stacees. They said it was supposed to be 6 to 10 days. It came in three weeks later. I had to buy my granddaughter another dress for homecoming and the dress Did not look or keeping, now they want me to justify why I want to return the dress. So they’re asking me to take a picture of the dress With Granddaughter in it and send it to them because I don’t like the color that was in the picture. Never mind, the dress came too late and homecoming is over and I had to pay for an additional homecoming dress, and they’re interested in a picture? I have sent them several emails and I have still no response how to get my money back.”

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Posted 6 months ago

“This was the worst experience I have EVER had with another countries customer service, return ECT it is all ridiculously stressful. The audacity to suggest a 20.00 return is very distasteful and unprofessional. They only respond through email on their or chat. Also they basically refuse to return, my dress was NOT custom in anyway other than sizes provided on THEIR site. And you never get to speak to anyone in a higher position ie manager or supervisor to resolve issues. 0/10”

Stacee's 1 star review on 7th November 2024

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Posted 6 months ago

“Do not buy from this website. SCAM”

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Posted 6 months ago

“Please do not use them”

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Posted 6 months ago

“Do NOT purchase from this company. Lie lie lie. They will NOT provide refunds and do not honor their return policy. For a $100 dress they told me they would give me $15 and I could sell it. I followed the notification guidelines and had to continuously follow up.”

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Posted 6 months ago

“Very horrible customer service! They sent me the dress late and they refuse to let me return it! I told them to cancel sending it and they still did. They offered to refund me $20 and told me to sell it!!! This is the worst website ever. RUN!!!!!!”

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Posted 7 months ago

“The company ships you a knock off product. Arrives damaged and refused to take it back. DO NOT BUY.”

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Posted 7 months ago

“Please read reviews this company is really bad and I am turning them into the better business bureau. They won’t do a return. Please please don’t buy from them it is not worth it.”

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Posted 7 months ago

“Please Buyer Beware! Dress did not come as expected or looked and didn't fit and then they argued and fought extensively to not return. Offered and did everything to avoid a return. Completely unrealistic in this day and age with other vendors out there. Life is too short then to deal with someone like this - please Buyer Beware!!!!”

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Posted 7 months ago

“Bought two dresses and both came faulty in several places, one of them was not possible to use at all. Both dresses came from China (seller not advertised dropshipping), creased, squished in small packaging. I tried to return them as website stated returns are possible, seller didn't want to accept returns but after probably 15-20 emails they agreed to accept return. I posted dresses back to China, which cost a lot so now I don't have money or dresses, they still didn't refund any money. Beware, they are scammers, they are breaking law, I am going to complain to trading standards I am not going to leave it.”

Helpful Report

Posted 7 months ago

“My daughter bought a dress for homecoming when she tried it on it looked like a box, did not fit at all, I opened a ticket for a return per their policy, I sent pics of dress with tags on it per their request and was told they will offer me a $25 credit to keep the dress, I asked several times for a return address and that I would pay for shipping for a 100% refund and I was then told to try to sell the dress myself on an aftermarket site. Asked again for address to return and was ignored. Do not buy anything from this site!!!!!! Beware”

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Posted 7 months ago

“This company is a scam! Do NOT buy from them. They do NOT accept returns even though they say they do.”

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Posted 7 months ago

“Scam run do not order. Cheaply made not Taylor made false advertising, does not let you return. Do not order.”

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Posted 7 months ago

“They sent me a dress that looked nothing like the online picture. Dress was made wrong and didn’t fit. There online policy says they issue full returns but I have been fighting with customer service the last 4 days asking for a return label or address to get my refund. Their website is false advertising and they scam you out your money. Still waiting on my refund!!!”

Stacee's 1 star review on 22nd October 2024

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Posted 7 months ago

“O STARS! My daughter ordered a dress, it was too big. We submitted a ticket for a refund before the 14th day. Haven't heard back from them. It's been 3 weeks! This company STOLE over $100.00 from me! DO NOT BUY FROM STACEES!”

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Posted 7 months ago

“Poor quality made in China clothing , they do not accept returns unless you are willing to pay shipping, complete scam”

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Posted 7 months ago

“I would give 0 stars if I could. They do not stand by their return policy even when the dress is defective. They DO NOT accept returns, and will only offer you a partial credit and YOU must pay the return fees.”

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Posted 7 months ago

“The custom-made dress we ordered cost us $80.00 to have altered. The only part of the dress we did not have altered was the top and it fell a part in the middle of the Homecoming dance leaving my teenage daughter exposed in the middle of the gym. Now they are refusing to give us our money back.”

Stacee's 1 star review on 16th October 2024

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Posted 7 months ago

“Worst company ever! They claim you can return a dress but then they won’t. Don’t waste your money. I’d give them no stars if possible.”

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Posted 7 months ago

“DO NOT USE. Awful cheap dress that looks like children have made it. They say they offer returns but they do not. They will offer you £15 and tell you to sell it on yourself lol. They barely speak English or have robots doing their email. I have out their emails below so you can see. Do not use them!! Thanks for your reply and sorry for long time waiting. We can understand you well, we usually collect a part of shipping fee when the customer ordering. That's say, the actual shipping fee is higher than the fee you paid. The dress will be returned to our processing centre for inspection and cleaning and it may take up to 1 month for us to process your refund. Considering the extra time and expense to return, I have applied our manager to reimburse you £15 and you can resell the dress locally, what do you think? Of course, this is just our suggestion. If you insist on returning, please let us know. Not a real company and just a big scam , dont use”

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Posted 7 months ago

Stacee's is rated 1.2 based on 579 reviews