Stacee's Reviews

1.2 Rating 331 Reviews
6 %
of reviewers recommend Stacee's
1.2
Based on 331 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 19th April 2024
Anonymous
Stacee's 1 star review on 16th April 2024
Jenny Heyes
Stacee's 1 star review on 5th April 2024
Anonymous
Stacee's 1 star review on 5th April 2024
Anonymous
58
Anonymous
Anonymous  // 01/01/2019
Sent the wrong dress. Refused to honor the guarantee to return the dress.
Helpful Report
Posted 4 months ago
I wish I'd read reviews before I ordered. My order was cancelled as it was too big - then I received a partial refund. So I'm £54.64 out of pocket with nothing to show for it apart from a stress headache.
Helpful Report
Posted 4 months ago
Please do not order from this co they do not refund, it’s a scam the fitting of these dresses is defective & they will not refund my size is 6 & their 6 is like a 2 with tight fit where it should be loose Still fighting for a refund & it has been weeks You will loose all your money and if you return for a refund, they don’t have a us location only uk & it will cost very expensive to ship back (over 100$)
Helpful Report
Posted 4 months ago
Never buy anything from Stacees. This is a scam company. They send rubbish that is completely nothing like what you ordered. And they refuse to accept returns and refund payment. Don't let yourself be deceived
Helpful Report
Posted 4 months ago
If I could give zero stars, I would. DO NOT BUY FROM STACEES unless you 100% do not think you'll return. The dress I purchased was too large so I placed a ticket to return it. Almost 2 weeks later and 20 emails back and forth, Stacees is only offering to refund a small % back ($40) They are telling me to resell my dress on my own to make the money back. INSANE! Its been back and forth with emails with the company NEVER sharing the address for return. Its been a HORRIBLE experience.
Helpful Report
Posted 4 months ago
Dress I purchased for my daughter’s homecoming dance was absolutely terrible. Looked like a child made it. After multiple e-mails back and forth with the company, as well as all the photos they requested, NOTHING. They will never give you your money back. This company is a SCAM. Do NOT purchase from them. I threw $145 out the window (I am a single Mom and that was a lot of money for me!!!!) and had to buy my daughter another homecoming dress. This company should NOT be allowed to do business. Total rip off, HORRIBLE customer service. Total crooks. If I could give them zero stars, I would
Helpful Report
Posted 4 months ago
Avoid these people. They are based in Hong Kong and do NOT offer refunds in anyway. They completely ignore our UK consumer rights.
Helpful Report
Posted 4 months ago
This business is terrible! My dress did not fit and measures different than the website and they refuse to return! They asked for a picture in the dress I told them would not zip which is awful! Then they told me if I delete my review (on another site) they would give me $80 but only after I delete my reviews! They are a scam and a horrible company! Do not recommend! You’ll never get your money back even if you offer to ship the dress back!
Helpful Report
Posted 4 months ago
Do not buy! If your dress does not fit they will refuse return/refund. My dress didn't fit as the measurements online were different to what i received. They now will not accept a return/refund to resolve this but instead are trying to force me to buy another dress! They asked for pictures of me in the dress (disgusting for a professional buisness if you ask me) and then refused to send a return slip for my item. I have now lost £140 to this company and because of all this I now don't have a dress for my own brothers wedding. Their service team are a joke please save yourselves the trouble and buy from somewhere trustworthy!
Helpful Report
Posted 4 months ago
AVOID AVOID AVOID - Nothing short of robbery. Their policy on their website is not true, they do not accept refunds, they will fight with you rather than refund your well earned money for dresses not customised to standard UK sizes.
Helpful Report
Posted 4 months ago
AVOID Do not use complete joke! The website says it offers returns but that is rubbish! Refuses to take returns and advises you resell items yourself
Helpful Report
Posted 4 months ago
Please do not purchase from this company! I bought a bridesmaid dress and I am having trouble sending it back. Firstly they keep telling me they can only refund part my money due some irrelevant ball excuse they made about delivery and “saving me time and money” offered to pay me back £15 and keep the dress and flog it elsewhere. I paid £99 for this dress. After just reading reviews i wish i never bothered. I have threatened them with trading standards and also contacted my bank for them to refund the money in case they refuse too. Absolute joke !
Stacee's 1 star review on 25th November 2023
Helpful Report
Posted 5 months ago
This company does not deserve even a one star review, they are scammers. Despite their returns policy stating they will give a full refund for faulty goods, I have been fighting since August 2023 to get a refund for a dress that was stained and had sequins hanging by their thread. I paid £120 for the dress and they are currently offering me a refund of £85 if I remove my negative reviews. They won't give me the contact of the CEO in order that my complaint can be escalated. Please do not purchase from this Company.
Helpful Report
Posted 5 months ago
scammers as in most cases, dresses didn't arrive in time even though I had paid £30 for express delivery, they then ignored my request for refund for days saying the n the same old it seems "out of time" Refund REFUSED
Helpful Report
Posted 5 months ago
This company is a fraud. They say on their site that they offer free returns, but they do not. Please do not purchase from them. I am out $400 because I purchased from them.
Helpful Report
Posted 5 months ago
I ordered a $207 wedding dress that didn't fit. It was eligible for returns however they asked me to have it altered instead. When I declined they offered me $30 and told me to find another buyer for it. When I email them they reply by copying my message and pasting it back in! I am working with my bank to reverse the charge at this time. I should have read the reviews prior to ordering from them!
Helpful Report
Posted 5 months ago
My mum purchased a size 16 dress from them a few back. They wanted to make a custom dress for her (we feel they tried to push for this so we couldn't return the dress. Mum opted for a size 16, and they said they could return it. She has now been trying for weeks to return it, and they are refusing to give her back 100% of her money.
Helpful Report
Posted 5 months ago
DO NOT ORDER FROM THIS WEBISTE! SCAM! YOU CAN’T RETURN YOUR UNWANTED ITEM! THEIR COSTUMER SERVICE IS : 0 THE FABRIC IS SO POOR AND THE CLOTHES LOOKS TOTALLY DIFFERENT FROM THE PICTURE. I am so sad I waisted my money here.
Helpful Report
Posted 5 months ago
I just read a few reviews and wish I did that before ordering from them. I ordered 2 dresses, did not like them, want to return for full refund. They would not give me an address, asked questions about why I didn’t like the dress, I’m dealing with my credit card trying to get my money back from these crooks. One of their crazy responses: “Dear, Thanks for your reply and I can understand your mood. We hope to offer you the perfect dress. How about this, we re-do a new one for you for free, just collect some shipping fee. You can choose other styles and colors. We could also offer you the free custom service in order to make a perfect fit. You also needn't return the dresses you received, instead resell them. Do you think this is okay? Look forward to your reply. Sincerely, Eve”
Helpful Report
Posted 5 months ago
I would give 0 stars if possible. Avoid this site if looking for any wedding or prom dresses. They promise to refund if there are issues but they only offer a small amount compared to cost of dress. They say it’s custom made even when it isn’t and fabric used is not always as described. How can you advise someone that you will not give them the return address cos it costs more to return and that you will offer £30 for the inconvenience and ask them to resell it elsewhere???? This is absolutely rubbish customer service.
Helpful Report
Posted 6 months ago
Stacee's is rated 1.2 based on 331 reviews