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Stacee's Reviews

1.2 Rating 332 Reviews

6 %

of reviewers recommend Stacee's

Company Reviews

1.2

Based on 332 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 20th April 2024

Stacee's 1 star review on 19th April 2024

Stacee's 1 star review on 16th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 5th April 2024

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give 0 stars if possible. Avoid this site if looking for any wedding or prom dresses. They promise to refund if there are issues but they only offer a small amount compared to cost of dress. They say it’s custom made even when it isn’t and fabric used is not always as described. How can you advise someone that you will not give them the return address cos it costs more to return and that you will offer £30 for the inconvenience and ask them to resell it elsewhere???? This is absolutely rubbish customer service.”

Posted 6 months ago

“I ordered a dress from them. On the website it say you can return the item. The dess was too long and it wasn’t the same as the one online so i decided I didn't want to keep it. From October the 18th i have been trying to return the dress but they keep giving me options on why I should keep it. When I tell them that my final decision was to return it, they stopped emailing me and when i go on the chat they tell me to wait 24 hours for someone to reach out. It has been 72 hours and no one has emailed me back.”

Posted 6 months ago

“Do not allow you to dresses. Customer services suggested I send a picture of my daughter in the dress to see why it didn’t fit he properly. Very strange and creepy request. Then they want you to sell the non returnable dress on your own .. but encourage you to buy another dress from them!! Worse customer service ever!”

Posted 6 months ago

“I requested a return because the dress did not zip, and they asked for photos of me in it?? (Uh… the dress that doesn’t fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM “return policy”. Buyers beware!”

Posted 6 months ago

“Fraud!!! I ordered 2 dresses, thinking I could try them both on and return the one that doesn’t fit. The dresses that showed up were shoved into a bag together. When I unpacked it, the color was off, the fit was weird, and they were so cheaply made. I could not wear either dress. I immediately tried to initiate a return, and I’ve been getting the run around for over 3 weeks. First they wanted a picture of myself in the dresses. I told them I’m not sending them pictures of my body. Then they offered me $60 to keep the dresses and sell them myself. They keep saying shipping is unstable, and risky, and they are doing me a favor. Now they are offering me 70% of my purchase price back, if I will pay them $60 to ship the dresses back. However they won’t respond to my emails any longer. Every day for the last 3 weeks, I’ve had to go into the virtual chat, and ask “Cassie” to have them respond to me. She tells me every day that she is urging them to respond. It should not require urging. Just be decent. They stole $305 dollars from me.”

Posted 6 months ago

“If I could give them no stars I would. My sister is getting married next year and we found Stacees online, I read the reviews on here and somehow they seemed good. They most certainly are paying people to leave good reviews in my opinion. Anyway, the dress came it’s awful, the colour is disgusting and the zip was faulty also 10000% too big to be a size 6. This all happened last week I have been contacting these people for 7 days AND NOTHING USEFUL. They will do everything to avoid giving you a refund such as offering to make you another dress if you pay them an extra £50. Disgusting business. So I took to their instagram and I comment on a lot of posts calling the business a scam as it is. What do they do? BLOCK ME!!!! So I’ve found another instagram account and I’m doing the same thing helping other people to not be SCAMMED. So my final thoughts on Stacees is that it’s the BIGGEST SCAM ON THE INTERNET. I really do hope people read this review and listen to me why would a company block me if what I was saying wasn’t true? UK AND IRELAND AVOID STACEES.”

Posted 6 months ago

“This is an absolutely terrible company! They refused to return my daughters dress, even though I was with in the return policy guidelines. I spoke to Cassie and she assured me that returns are not a problem before I ordered. This clearly is not the case.”

Posted 6 months ago

“RETURNS, REFUNDS AND CUSTOMER SERVICE DREADFULL!!!! I purchased two prom dresses in standard size 6 for my daughter to try. At the time i was ordering i got reassured from Cassie the live chat agent that returns and refunds wouldn't be a problem! 3 weeks later no return labels and no refund, just offering to keep the dresses and offer £50 compensation! This is absolutley disgraceful and I would not recommmend this business to anyone! I have reported them to trading standards! shocking customer service!!! UK COMPANY NO WAY MORE LIKE HONG KONG!!!!”

Posted 6 months ago

“Ordered a standard size dress and when it was received it was not as advertised per their website. There is no phone number for customer service. Communication is via email and takes days for a response. They refuse to issue a full refund and expect you to pay $30 shipping fee to them when it cost $15 to ship from them to me. Poorly run business and customer service.”

Posted 6 months ago

“Do not buy from this company they do not let you send things back”

Posted 6 months ago

“I ordered a few dresses to try for a wedding where I am a bridesmaid . I had read the returns policy on stacees so ordered one from there. Once it arrived it was slightly the wrong shade that we wanted so I instantly went online to try and return it. This is where the trouble begins. It is impossible to return anything to this company. After raising a ticket I did not hear a response for about 4 days. When I finally did. I got asked to send over photos of the dress, I found this strange but did so. I have since heard nothing. I have contacted them on live chat numerous times and fobbed off everytime. I’m currently stuck with a £100 dress that I do not need and will never wear. The whole service is the worst iv ever experienced and let’s face it just a massive scam to steal peoples money. If you are reading this and thinking of buying anything from this site. Don’t do it. I am going to take it further but I assume by the looks of the reviews they get this happens a lot and they really don’t care much.”

Posted 6 months ago

“I ordered dresses for the bridesmaids in my wedding and paid £86 for garaunteed expedited delivery to ensure they arrived on time. I contacted customer services prior to placing my order to check they would come, during the delivery process to check things were on track, and on the final/latest day my dresses were supposed to be delivered. Each time they said the dresses would be delivered on time. They were late. The company even gave me a delivery window that I later found out was made up, as when I spoke with the delivery company they said they have no contact with the delivery service in this capacity. As a result I had no dresses for my bridesmaids the day before my wedding. I had to buy new ones from a local shop which was very stressful and expensive the day before the wedding. Worse yet, when explaining this to their customer service team they refused to refund me and let me return the dresses, despite me putting in the request to do so within the 14 day returns window. I had double checked with the company before ordering that the standard size dresses I had ordered would be eligible for return if we didn't like them when they arrived and they had reassured me it would be fine. When I contacted them they just pretended not to understand that I had requested a return and offered me £29 compensation for my order that cost over £700 with no return or refund. They finally stopped responding to me with no resolution or explanation. To be honest, the dresses (once they arrived) were actually good quality. But I will never order from this company again and warn you against doing so unless you are confident you won't need to return anything and don't have a deadline for delivery. The worst customer service I have ever experienced. I am having to follow up my claim with my credit card company and will be hiring a solicitor to help me with my case.”

Posted 6 months ago

“I started a return ticket 2 days after receiving the dress but I am now 3 weeks later and they will not send the info. They send every 'credit' to keep it but will not send the return information. I am at least on attempt 10 to get the info. A total scam on the return. I would give them no stars if it was possible.”

Posted 6 months ago

“Very bad company. Won't even send an address for me to return an item. Do not buy from this shop. Stay away it is BAD BAD BAD”

Posted 7 months ago

“Total scam. Don't waste your money!!! They will not do any exchange or refund if you actually receive your order”

Posted 7 months ago

“Do not order from here. The advertisement of their dresses is totally misleading. Make it extremely difficult to return and get a refund when items are terrible quality, still trying 3 weeks down the line. Disgusting customer service, please do not order from here they are a scam.”

Posted 7 months ago

“Scam of a company , DO NOT purchase anything from this site . They will not give you a returns address or a refund, its false advertising, I purchased two dresses which don't fit or look like dresses in picture and they will not let me return or give me a refund . Stay clear of this company (ireland)”

Posted 7 months ago

“I wouldn’t even give this company one star. DO NOT purchase goods from this company if there is a chance that you will need an exchange or refund. I purchased a dress for my son’s wedding and when it arrived it was marked and the sequins were hanging by their threads. Despite their advertised conditions for return of defective/faulty goods, they have made it clear that they don’t want me to return the dress (highlighting high postage costs and the unreliability of the postal service, and not even giving me the return address). They are falsely advertising their returns/refund policy on their website. After many emails since 21.08.23, they are currently offering me a refund of £65 for the dress that cost £120, which I’m obviously not willing to accept. As they are in breach of the sale of goods ordinance, I will be taking this matter further.”

Posted 7 months ago

“Wouldn’t give even one star review.They sent wrong dress size and will not give refund.SCAMMERS Do not trust Stacees after months of back and forth still no resolution and they refuse to allow a refund and use every excuse going.They use cheap materials and the dresses are nothing like the pictures or videos Do Not Buy From Stacees BUYERS REGRET!!!!”

Posted 7 months ago

“Scam company, contacted before ordering and was told hassle free returns, I paid £140 and they are offering me £30, i am a 14-16 and ordered an 18, it’s absolutely tiny I WANT A FULL REFUND”

Stacee's 1 star review on 6th September 2023

Stacee's 1 star review on 6th September 2023

Posted 7 months ago

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Stacee's is rated 1.2 based on 332 reviews