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Stacee's Reviews

1.3 Rating 304 Reviews

6 %

of reviewers recommend Stacee's

Company Reviews

1.3

Based on 304 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 16th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 3rd April 2024

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to make people aware not to use this company. You can not return items no matter what. I ordered two prom dresses which they pressurised me into giving the measurements for each dress, which they ended up making them the wrong way around. They will not accept responsibility and will not let you return them. Please avoid.”

Stacee's 1 star review on 16th April 2024

Posted 10 hours ago

“yeah avoid at all costs! I have taken this up with my credit card provider. You cannot have a business where you cannot return an item if unwanted. They are not made to measure, they're made to order, which means they dont have to have any stock in store. This company should not be allowed to trade because they're not adhering to customer buying 'rights'.”

Posted 1 day ago

“DO NOT RISK YOUR MONEY These are online scummers and they do not seem to care however many bad reviews they recieve!! I bought a wedding dress last year 2023. It's almost a year, I never recieved the dress and up until now I have not recieved my money back £265 despite all the going back and forth battling with them. You deserve better, DO NOT RISK!! That's the Order Number: DB5WDX56-1.”

Posted 1 day ago

“Stacee’s is shown as being owned by DIY FASHION LTD.. the sole director being Yongjun YU a Chinese National born in July 1983. The company was first registered at 39-41 Chase Side London N14 5BP where a Chinese owned management company is registered. Shortly before being struck off the company changed its Registered Office to a takeaway in Bridgend South Wales. This is a fraudulent business.”

Posted 1 day ago

“If I could give a negative I would! Wish I would have read all of these reviews regarding their return policy prior to ordering. Like many others, I ordered a standard size knowing that I would receive a full refund if returned. AFTER 2WEEKS of back and forth with their ridiculous customer service...They offered me $25 refund and to keep the dress...still out $180 and a dress my daughter does not want. They first demanded pictures of the dress, and even my daughter!! I refused and they said that the shipping was "spotty" and that's when they offered a refund of $25 for my troubles. COMPLETE AND UTTER SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 3 days ago

“I was just about to order my daughter’s Prom Dress but after reading the reviews I will not be ordering. THANK YOU everyone for saving me! I’m so sorry this happened to you”

Posted 3 days ago

“I’m not satisfied with this site you can not return dress”

Posted 4 days ago

“Will NOT respond, will NOT honor their return policy. I really wish I would have seen these reviews before hand because now I’m stuck with a dress that is nothing like the picture. It’s fuzzy and the sequins are barely sparkly. It’s terrible, ordered a normal size and they are saying that I ordered a custom size. Lies, lies, LIES!! They should be shut down!!”

Posted 5 days ago

“The dress looked nothing like pictured. The fabric looked like a fuzzy blanket with sequins sewed on to it.”

Posted 5 days ago

“This company lies. It does not adhere to it's T&C . I ordered a wedding dress, which I was assured I could return, if it didn't fit properly. I had to send photos to prove the fit was bad. They then offered me £15 refund, stating I could keep the dress and re-sell it!! it is not my policy to sell their dress..... They now have made no contact with me at all despite all my emails. DO NOT USE THIS COMPANY. CUSTOMER SERVICE NON EXISTANT”

Posted 6 days ago

“If I could give zero stars I would! This company should be avoided at all cost. They are a complete scam and will not provide returns slips or information on how to return items that don't fit. Despite the return information on their website, they absolutely WILL NOT accept returns and they don't have a customer service team available to talk to. Please save yourself the hassle and don't buy from this supplier.”

Posted 6 days ago

“This company and their customer service is truly disgusting. How they are still able to trade is beyond me. My sister bought our bridesmaid dresses on here. They look nothing like the photo and we have been fighting for some sort of response for weeks now. All they keep saying is they can’t accept the return which baffles me when it was a standard order. It’s clear from reading other reviews they clear email back off a script with no thought or feeling of how the customer will be. Hopefully people who read these messages will avoid at all costs.”

Posted 6 days ago

“I ordered two dresses for my daughter to try on and neither fit to her satisfaction. I not only read the refund policy but made sure it was fine to return via email and they said yes. I asked for a refund and the customer service has been terrible. They take days to get back to me with a short sentence reply asking me for something else. I am still waiting. I would not recommend ordering anything from this site unless you are 100% sure you are keeping it. In the prom dress world that is hard to do.”

Posted 1 week ago

“Appalling company. I ordered my wedding dress and I was told that it would be with my on 25 March and I have contacted them and given them additional time and told them I have a dress fitting and will be charged if the dress is not here. They assured me it would be here by 6th April and it wasn’t so i have lost out on an additional £75 because of them. The dress showed up today while I was talking to them and they have just been rude and dismissive of the fact that this is my wedding dress and I get married in 5 days and do not have time to alter or get another fitting. The customer service is non existent and I would not be seen dead in one of their dresses right now. I was told I would be refunded if the dress did not arrive by 6th and sure enough they refuse to refund. I am very angry and upset and this is stressing me out before my wedding. If you do order from them, do not expect them to meet their own time frames and do not expect any form of decent customer service. I will never use them again.”

Posted 1 week ago

“The dress quality totally met my expectations however even though I ordered based on my size it wasn’t a good fit. It was too tight in some spots and too big in others. They claim to offer hassle free returns but that is a complete lie. I have been receiving the runaround for a long time and I finally accepted their offer to keep the dress and buy another one of similar value for a very reduced price. I sent back the choice I had made requesting what the next steps are and after several follow-ups from my end…. Nothing. Stacees need to understand that there are many online options to buy with legitimate hassle free returns. People are buying for special events and naturally we want it to be as perfect as possible. Times like this can be stressful enough without the added anxiety caused by a deceitful online merchant. I am giving Stacees the opportunity to make this right. I will wait to hear from you.”

Posted 1 week ago

“Do not order from here!!!! I bought a dress for my wedding reception and paid extra to have it expedited. They said it would arrive April 8th (tomorrow). I even contacted customer service the day of my order to 100% confirm that timeframe, they said it is exact and not an estimate. I now see it hasn’t even shipped yet. Contacted customer service and they were absolutely useless, just saying it’s still in production and it’s delayed. Contacting my bank for a refund now, wish I hadn’t ordered from this awful company.”

Posted 1 week ago

“Been a mo th. Received multiple communications. But no return address. Do not order from these ppl. No phone to call. Different ppl look at your communication and reply as if it's your first email or chat”

Posted 1 week ago

“This company is a scam do not order from them, they wont accept your items for a refund even if you're within their policy. I ordered white dresses in standard sizes and these didn't fit the girls even though they match the measurements within their size guidelines. The colour also was BLUE tinted not white. They take over 24 hours to reply and refuse to refund , its like they divert the questions and avoid a refund. I was concerned when ordering and pre sales reassured me that I would get a refund for the dresses I didnt like... absolute CON please avoid.”

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 5th April 2024

Posted 1 week ago

“If anyone is considering buying from these I wouldn’t bother. I checked with them before ordering what their returns policy was. I was informed that as long as I ordered a standard size returning wouldn’t be a problem. I chose to order two dresses knowing I could return one. After a month of waiting for delivery the dresses arrived. Then the fun and games began. They are now refusing to refund me for the dress I want to return. Only offering 70% and their maths 70% of £110 is £45 🤷‍♂️. I do have an email that confirms what I’m saying with regards to the return’s policy pre purchase.”

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Posted 1 week ago

“I ordered a dress for my daughter's school prom, which was miss sized when it came and my floor was full of blue glitter, by reading the reviews I can already sense that this company is a scam company and to add to this I will not be making any further payments as you seem to be avoiding letting me return the dress as you don't wish to refund me I wasn't even given notification this dress was even delivered it was found in my front garden the service has been poor. Date of experience: 23 March 2024”

Posted 1 week ago

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Stacee's is rated 1.3 based on 304 reviews