Stacee's Reviews

Name: Stacee's
Rating: 1.18

1.2 Rating 679 Reviews

4 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 1st February 2026

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not accept returns.”

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Posted 1 year ago

“I ordered my wedding dress from Stacees via Clearpay, and what I received was nothing like the description or photos. The material is cheap and see-through, the fit is completely wrong due to the seller misunderstanding my order details, and the dress is unwearable. Stacees refused a refund and offered only a 15% discount coupon, claiming they could no longer help because I opened a dispute with Clearpay. Clearpay closed my dispute without resolving the issue, leaving me to pay for a faulty item in breach of the Consumer Rights Act 2015. I have now had to buy another dress at short notice. I would advise others to avoid ordering from Stacees and be cautious when using Clearpay for purchases where you might need protection. Just look at the state of this dress! They sold me a lie and I want my money back!!!”

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Posted 1 year ago

“All thanks to your firm”

Stacee's 1 star review on 1st August 2025

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Posted 1 year ago

“Scammers. Do not buy from them”

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Posted 1 year ago

“Losing my savings so quickly was heartbreaking. I was completely shut out of my account, unsure where to turn. A friend recommended Fred Mercy, and that changed everything. He took my case seriously and helped recover every cent. It was one of the hardest experiences of my life, but I'm grateful for the outcome.”

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Posted 1 year ago

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Posted 1 year ago

“Quality is awful and they won't accept returns, even though their website says they will. It's just a scam”

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Posted 1 year ago

“No refund for the wrong size”

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Posted 1 year ago

“I would give this company no stars if I could. I ordered a dress for a wedding and unfortunately could not use it. When I attempted to return it, the company gave me the runaround about the return process and wouldn’t give me a clear return address for quite some time. Eventually, they provided an address—but failed to mention it was in China, something that’s nowhere clearly stated on their website. They also refused to issue a full refund and emphasized that return shipping is the customer’s responsibility, despite offering no transparency about the true cost. When I went to ship it back through UPS, I was quoted $300–$400 just to return a $100 dress ($120 with shipping included). Absolutely outrageous. This feels deceptive and dishonest. Be extremely cautious before purchasing anything from them—especially if you think there’s even a slight chance you’ll need to return it. There are far better companies out there that are upfront about their policies and don’t bury international return costs in the fine print.”

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Posted 1 year ago

“Do not buy from this company. You basically can’t return item to get a refund and the refund is not the full amount. You have to pay the return costs to China. Basically save yourself the grief.”

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Posted 1 year ago

“A critical note for potential buyers: I was misled by the 5-star reviews and thought I could trust ordering from them. But when I tried to leave a review on stacees.com, their system kept switching it to 5 stars, even though I selected 1star (unfortunately can’t give 0) I gave up trying. Their ratings are clearly misleading. Read the reviews carefully—don’t be fooled by false ratings. Save yourself the headache and your hard-earned money. My experience with this merchant was an absolute disaster and a complete waste of my time and money. The dress arrived with an uneven, gaping hole in the keyhole at the back—it was completely unwearable and clearly defective. For a custom-fit dress, this was absolutely unacceptable. What’s worse is the way customer service handled it: I sent multiple photos showing the issue, and instead of taking responsibility, they gave me the runaround and ultimately refused to accept a return. Their attitude was dismissive, rude, and unprofessional (John handled the majority of my conversations). I’m appalled by the lack of accountability. This company clearly does not stand behind its products or value its customers. I never got to wear the dress because of the flaw, and they showed zero interest in making things right. If you’re considering ordering from them, I strongly advise you to think twice.”

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Posted 1 year ago

“This company sent me two damaged prom dresses. Neither could be worn. They refused to work with me or offer any form of reconciliation. DO NOT PURCHASE A DRESS HERE!!!”

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Posted 1 year ago

“Ordered a standard size dress which did not fit despite being meticulous about my measurements. After many customer service emails they agreed to give me a refund for about 60%. However shipping back to China would cost twice what I paid for the dress!”

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Posted 1 year ago

“I want to return this dress and you wont give us a address to return it to. I want a refund ASAP as it now 1week and I am getting really annoyed with your company.”

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Posted 1 year ago

“They lie and indicate “dresses ship in 48 hours.” I ordered one that took 4 weeks, it didn’t fit so I ordered a second and it NEBER ARRIVED!”

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Posted 1 year ago

“Dresses do not fit and they are not honoring their return policy. I’m out $500+ and can’t afford to buy a dress that fits. No stars!! Required 1 star to make a comment. Stay away - do NOT order from them.”

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Posted 1 year ago

“The dress didn't look as described. My daughter's prom was coming close so we held the dress just in case she didn't find one. She found one and i started the return process 15 days after receiving the dress. They will not accept the return. BE CAREFUL Not only with the return policy the dresses don't look like the pictures.”

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Posted 1 year ago

“Absolutely disgusting, dishonest company. After trying to return my dress, and days of pitiful excuses from them, I eventually had to settle for a refund of half of the cost I paid for it. Do not buy from these people.”

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Posted 1 year ago

“They are so misleading in regards to their return. They do not accept returns unless you pay a ton of money to send it back to china, and then they whine about how much money they will lose if they accept the return. So basically they tell you you can return and then they go back and forth it is worst company!!”

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Posted 1 year ago

“I ordered two dresses from Stacees — one didn’t fit well, and the other was a full size too small. Before purchasing , I explicitly asked about their return policy and was told I could return within 14 days. Based on that reassurance, I went ahead with the order. However, when I contacted them within the 14-day window to return the dresses (which were standard sizes, not custom-made), they did everything possible to avoid issuing a refund. First, they tried to get me to sell the dress myself or accept a free new one. When I refused, they claimed they could only refund 70% of the item cost, citing internal policies — policies that were not disclosed in their email before purchase. This is a clear violation of UK consumer law, which gives buyers the right to return online purchases for a full refund within 14 days if the items aren’t custom-made. The dresses were £140 and £120 — not cheap. This has been a frustrating, stressful experience. I’m now having to escalate through PayPal, my bank, and Trading Standards. I only wish I’d read the reviews here first. Please don’t make the same mistake. Avoid Stacees. They are misleading, untrustworthy, and operate outside consumer protection laws.”

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Posted 1 year ago

Stacee's is rated 1.2 based on 679 reviews