Stacee's Reviews

1.3 Rating 322 Reviews
6 %
of reviewers recommend Stacee's
1.3
Based on 322 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 20th April 2024
Anonymous
Stacee's 1 star review on 19th April 2024
Anonymous
Stacee's 1 star review on 16th April 2024
Jenny Heyes
Stacee's 1 star review on 5th April 2024
Anonymous
Stacee's 1 star review on 5th April 2024
Anonymous
58
Anonymous
Anonymous  // 01/01/2019
The dress I bought was beautiful and well made. However, there is no such thing as easy and free returns. To return a standard size dress was, as I was quoted. $40. They told me to keep the dress and resell it and they would make me another one for $80. They also said that if I returned the dress it could take up to a month to get my money returned. I love the dress but the return policy stinks and I call it false advertising.
Helpful Report
Posted 8 months ago
The dress is lovely but does not fit. I asked about a refund but they made me 'raise a ticket', then wanted photos, and now say it is too risky to return but will give me £20! That is 14% of what I paid. Very disappointed.
Helpful Report
Posted 11 months ago
After ordering my daughter's dream prom dress and given an estimated delivery of 29th April,they emailed on 24th to inform of 15-20 day delay but would be shipped by 5th may,that date passed and only when I threatened to cancel did it suddenly go from being made to being in quality control! The dress finally arrived on 17th may and although the dress is a similar colour it certainly isn't what I ordered,the dress on the website is nothing like what I received and after all the stress we dont have the patience or the time to look for another dress. Was told I could contact the after sales team for a part refund but there doesn't seem to be an after sales team! They may have a co.uk site but the dresses are made and shipped from China,they don't respond to emails so their chat is the only way to contact them which I have to admit they were helpful. Certainly will not be buying from them again.
Stacee's 2 star review on 22nd May 2022 Stacee's 2 star review on 22nd May 2022
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Posted 1 year ago
Stacee's is rated 1.3 based on 322 reviews