Stacee's Reviews

1.2 Rating 594 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 1st August 2025

Gerald

Stacee's 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Stacee's 1 star review on 15th April 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The same problem everyone is experiencing trying to return a dress this company is a disgrace I would advise not to buy from them I’ve never experienced dreadful customer service like this before I wish I had read the reviews before!”

Helpful Report

Posted 3 months ago

“I would give it zero stars if I could. Ordered a regular dress. It was not custom. They tell you to make a ticket for a return. But when they email you back they won’t take the dress back. They suggest you sell the dress on your own. When you go to website to chat with someone it says there is a 5 hour wait time. Please do not order from them unless you are 100% sure you’re keeping the dress. This company sucks”

Helpful Report

Posted 3 months ago

“i’m trying to return an order number SM03080155, item number S18044M.This is the most difficult website I’ve ever tried to navigate, simply impossible. You ,cannot help me if you can’t communicate with me. This dress does not fit and I am having an impossible time trying to communicate with you or understand what I need to do to return this dress. Can you please have a customer service representative call me or furnish me a telephone number that I can call. My number is 210-857-3079.”

Helpful Report

Posted 3 months ago

“READ REFUND POLICY BEFORE ORDERING!! I ordered a dress, it took weeks to arrive, it was not good craftmanship and it did not fit well at all. I reached out to customer service and they were not helpful. They told me it would be too "unstable" to return the dress. They offered me a $10 refund on $100 and I could keep the dress that didn't fit. Terrible customer service.”

Helpful Report

Posted 3 months ago

“Does not honor return policy! Check out Trustpilot reviews before ordering. You've been warned. I want my redund!”

Stacee's 1 star review on 31st March 2025

Helpful Report

Posted 4 months ago

“I ordered my daughter's prom dress from Stacee's last year and it came on time, took about 2 weeks and it was beautiful.”

Helpful Report

Posted 4 months ago

“I ordered a dress. When the dress arrived, it looked exactly like the picture, but upon inspection and trying the dress on, there were so many loose threads that the ruffles were coming off the dress. The bottom of the dress looks like a 4 year old cut the material. It was so uneven, that it looked awful. The material was so thin that the straps felt like they were going to tear which would cause the dress to fall down. The metal used on the fabric was too heavy for the material of the dress and they were constantly twisting. The company claims the dress was custom made, but I don\'t buy that. We never sent measurements. They gaslighted during the attempted return process. They asked for photos of the issues - I sent the max amount. The person responding to us from customer service, John, sent a stock photo and claimed the dress was not that way when it was shipped. I have never dealt with a more dishonest company who claims things are custom made then does not accept responsibility for the defective product produced. If this dress were to be worn as intended, to prom, the chances of a major wardrobe malfunction are exceeding high as the quality of the fabric is so thin and cheap. I WOULD STRONGLY ADVISE AGAINST PURCHASING FROM THIS RETAILER. YOU WILL NOT GET A QUALITY PRODUCT!”

Stacee's 1 star review on 30th March 2025

Helpful Report

Posted 4 months ago

“I have been trying to return a dress. It is impossible to get anyone to respond to my multiple emails. They offered me to keep the dress and they would refund me $80. I declined that ridiculous offer and they stopped responding to me. I waited 45 minutes to “chat” with customer service and they barely responded and didn’t help me. I am still trying to return my dress and am not getting any response from this company.”

Stacee's 1 star review on 29th March 2025

Helpful Report

Posted 4 months ago

“DECEPTIVE RETURN POLICY - READ the entire Return policy - headline is so misleading The webpage that details the return policy is clearly designed to mislead shoppers. In a bold headline- it states most items can be returned within 14 days. It is not stated clearly until the 4th bullet of the policy that 90% of the dresses cannot be returned. It is very evident that they are trying to encourage purchase to drive sales and then punish shoppers for not reading down the list of bullets. If this is your policy- fine, but stop hiding the fact that the dresses cannot be returned. Ethical, quality businesses – state the most important facts 1st in order to be transparent to the shopper. In addition, in regards to the policy, its hard to believe that ‘tailors’ make the dresses to order, especially when ordering a standard size. The quality of the dress, the low cost and shipping time hardly indicate a custom made dress. DO NOT DO BUSINESS WITH STACEES”

Helpful Report

Posted 4 months ago

“Never received my order and still paid $338!!!!!!”

Helpful Report

Posted 4 months ago

“The dresses were way larger than the size charts and the seller will not process a return. It's horrible. Do not buy from them.”

Helpful Report

Posted 4 months ago

“Beautiful dress but read the return policy. Never seen anything like this. Will never buy from them again”

Helpful Report

Posted 4 months ago

“I ADVISE THAT YOU AVOID THIS COMPANY. We bought a dress for my daughter for her upcoming prom. We decided to purchase from Stacees after checking their website and it confirming they had a returns policy. The dress was £170.00 inc postage and was lovely but didn't quite fit right and the style just wasn't right. I therefore contacted Stacees to ask how we go about returning the dress and obtaining a refund. To my surprised I was first of all offered the chance to purchase another dress at a lower cost. When I refused this and requested the refund again I was offered a refund of £15.00. I refused this and was then offered a £30.00 refund. I refused this and was offered a £40.00 refund. When i refused this I was then advised by John 'We are willing to provide a full refund to every customer who returns the product.' but he only offered £123.20. When I refused this and asked for instructions to return the dress I was then advised I wasn't entitled to a refund. I have an email trail with 7 different people and still no refund. PLEASE AVOID THIS COMPANY.”

Helpful Report

Posted 5 months ago

“The dress arrived slightly smaller than the measurments indicated. Need to return for the next size up. Getting a COMPLETE runaround. Everything that everyone else is saying is true. They made me send them photos of the dress to prove it wasn't worn before giving me a return label. THEN they came back and offered me $30 for a $153 dollar dress . Like everyone elese has said, they tell me i am better off selling the dress on my own. ABSOLUTELY NOT. and apparently we all get emails from "Bella". TOTAL SCAM. Customer service is non existent. DO NOT PURCHASE FROM STACEE'S!!!!!”

Helpful Report

Posted 6 months ago

“Buy from this company at your own risk. To be fair it’s my fault from listening to teenagers but this company is a scam. Dresses are cheaply made, don’t trust the pictures. They take weeks to arrive because it’s a Chinese company. You will NOT a get your money back, they will string you along for days avoiding money back. They will charge you $30 to return but you won’t see your money back. How they operate in the US I do not know.”

Helpful Report

Posted 6 months ago

“So the people I'm speaking to, 'Teresa & Bella' have continuously put off giving me return instructions to return a wedding dress that has not been worn. As proven to them via images sent. However, they then fob you off with saying a return fee will be triple the price that I paid for delivery. I insist I will pay that & want my refund, so please provide return instructions. They then refuse to provide the instructions after numerous emails, then add on a 30% fee on top of your actual refund because they can't reuse the dress. The website states a Worry Free Return but they add everything they can possibly can to stop you from returning the product, with instead of offering you a small amount back. They have such greedy & terrible customer service.”

Helpful Report

Posted 6 months ago

“Horrible Customer Experience - Buyer Beware - stay away from this Company. Really hard to deal with and won't return under any circumstances. Beware of any Company that locks their reviews after they run up a score of 4.8. It's not real. Buyer Beware, life is too short to deal with.”

Helpful Report

Posted 6 months ago

“Terrible customer service. Can’t return dress and the quality is terrible.”

Helpful Report

Posted 6 months ago

“THIS WEBSITE IS A SCAM! DO NOT BUY! The dresses are fake. The images are stolen from a designer website (same images used on several of these imitation websites from companies in China appearing to be in England!). The dress quality is cheap, and poorly imitated. The embroidery is completely different to that on the image. The breast pads were cheaply sewn on and are visible through the dress making it look tacky. I ordered a standard size as it clearly says on their website that they only offer full refunds for standard sizes and not custom made sizes. I ordered two dresses from them. Already lost £40 just on shipping fees as I cannot afford an expensive dress so was willing to take the risk of losing shipping fees, for the assurance that I would be able to return it! They tried to bribe me into accepting £45 so that I don’t return the dress. I refused and disputed that they state they would offer a refund and accept returns. They then said they would only give me a 70% refund if I return the dress, because they claim it cannot be resold despite the tag still being on it and it being in perfect condition. They claim that they cannot give a full refund because they are made to order, even though I ordered a standard size! I even checked this return policy with them when they emailed to confirm my size, and made sure I could return for a full refund if needed and they lied to me! Stay away from these websites they are a complete scam! Their positive reviews on here are probably fake too! Absolutely disgusting scamming people like this!”

Helpful Report

Posted 7 months ago

“Please stay far away from this company. Your item will arrive late and horribly made. You will see every stitch made on the dress. When you email to return you will be treated disrespectfully. Then you will get the run around about your refund. They will say anything to you to not give you your refund. It’s going on week two of emails and they still haven’t processed my fund or provided the refund address per their policy.”

Helpful Report

Posted 7 months ago

Stacee's is rated 1.2 based on 594 reviews