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“Avoid Avoid Avoid at all costs
They have frozen our business account no explanation we are unable to trade at the moment we are a small family business can’t get money out or money in you can’t speak to anyone just message and they ignore your questions.
My advice would be to look else where.”
“Locks accounts for days without explanation or sorting it out. Happy to let their customer starve in the meantime. Absolutely shocking way to treat customers. Bank elsewhere - you have been warned”
“All accounts personnel and business blocked with no reason and customer services unless and could not do any thing making me lose money hand over fist and pretty much closing my business over night causing me stress and hassle like you would not believe. DO NOT USE THEM.”
“Title: Extremely Disappointing Service: Avoid Starling Bank
I am utterly disappointed with the appalling service provided by Starling Bank. My business account has been unjustly blocked for one week without any explanation or resolution in sight. Despite numerous attempts to seek clarification by calling their customer service department daily, I have been met with nothing but frustration and incompetence.
The sudden and unexplained blocking of my account has caused severe disruptions to my business operations, resulting in financial losses and unnecessary stress. Starling Bank's lack of communication and failure to resolve this matter in a timely manner reflect their utter disregard for customer satisfaction and professionalism.
I strongly advise against banking with Starling Bank, as they have demonstrated a complete lack of accountability and customer care. Save yourself the headache and avoid Starling Bank at all costs”
“They restricted my account I have since 2017 and it’s been over a week since they blocked my money. The customer service is awful and there’s no end in sight to this situation. Once I have my money I’ll close my account. Avoid Starling!!! Awful way to treat loyal customers! Don’t bother posting a saving face reply Starling!”
“Not impressed, been a Customer of 2 well known High Street Bank's for 40 yrs plus. Fortunately never been in Dept. At present the Banks are closing down 1 by 1 family and friends recommend Starling, have applied numerous time's each time with no luck and no reason given, must say having read resent reviews cannot say I'm sorry i was not excepted.”
“Starling have restricted access to my account. My sister transferred me money that she owed me and I thought this was a good opportunity to start using the Starling Account. They have locked me out of the account and 8 days later still doing nothing. I would avoid them. Like similar reviews here, they are locking accounts with your money in them. AVOID!.”
“This bank is not for anyone. If you think I’m lying look them up online. You will find court case against them. They locked my account since December 7th till date. They barely respond to my messages and I can see transactions in my account. When I asked the customer service. They said they do this transactions on accounts under review. Today I now know why they said ignorance is a bliss. I should have read the reviews.”
“DO NOT USE THEM !! Holding my money for no reason … had the account 2 days and they restricted it ?? Awful at replying back they will take days !! Ask for proof of why someone transferred me £2 🤣 awful people
Once my payment gets released I will be closing the account
TERRIBLE SERVICE”
“They make up their own rules.
Despite HMRC and the UK's largest national residential landlords association confirming that money/income from property investment does NOT need to be run as a business and CAN be run by an individual, Starling bank will not accept this. Utterly preposterous and very troubling. HMRC are not wrong. The NRLA are not wrong. So why does Starling bank insist on closing my current account because they say investment income is business income? They are f***ing idiots.”
“Brilliant app based bank offering decent rates on savings. App itself is vibrant and user friendly. Set up your bills in separate pots to make your life easier. Definitely recommend!”
“Extremely poor customer service. They shut my account down by accident without so much as an apology and my £20k has evaporated with it. I've spent 3 days now trying to reactivate with no success. All my payments and DD's failed with the closure, including a large VAT payment to HMRC resulting in a fine. Useless people on helpline telling me to keep reinstalling the app and it doesn't work. Then telling me to start a new application for a new account, which also hasn't worked 😤😤😤😤”
“Awful , holding an international payment beyond processing 1-5 days for no reason lodged a complaint but no response after 3 days . No idea when my money will be available and nobody can tell me that. Avoid at cost. The moment I receive my money I am closing the account down. I think they are heading for the crash.”
“Starling bank with its customer service for me is a model of trust, professional manners and humanely approach.
All agents are very good but I would like to speak about Morgan who helped me to solve a little problem generally but for me it had huge impact.
Morgan and all staff make Starling bank to be an exceptional.
Mr Morgan has been very helpful and kind.
I look him as a hope and sunshine in a complicated society. He is a Gentleman with a capital letters.”
“Disappointing Experience with Starling Bank's International Payment Service
I recently encountered a significant issue with Starling Bank's handling of international payments, prompting me to share my dissatisfaction. Despite the bank receiving the payment on January 5th, they inexplicably held onto the funds without providing any valid reason, surpassing their stated 1-5 working days processing time.
Numerous complaints were lodged, and I diligently reported the matter to their customer service team. Unfortunately, the responses only consisted of apologies, with no tangible actions taken to resolve the situation. Despite providing all necessary information and documents, Starling Bank continues to withhold the money without a clear explanation.
I strongly advise against opening any personal or business accounts with Starling Bank, as my experience indicates a propensity for negative impacts and delays in receiving funds.
Regrettably, this has been a disappointing experience, and I hope others can avoid similar issues in their banking relationships.”
“They will hold on to your money and not credit your account for weeks and say they are reviewing.
I wish I read the reviews here before opening a business account with them.”
“Opened this account only a few months ago as I need a Sterling and Euro account. Bank has been holding quite a few incoming Euro payments for 10 days as they said they need to check. Never heard anything like this before. Chatting to support takes ages, so I think that it's not worth keeping this account open.”
