“This bank is the worst bank in the UK. They claim to be a business bank. They aren't ! Starling turned a routine business to business wire transfer and created a nightmare . They refused to credit the customer or return the funds to sender even under recall notice. Their lack of consideration and efforts to resolve any questions or issues only accentuated their distain for customers , violation of uk bank regulations( failure to give written notice ) and underscored their rank amateurism and unprofessionalism in dealing with international business . Their inaction lead to tarnished reputations for non performance and hundreds of thousands of dollars in penalties and legal costs because the company's couldn't complete their contractural obligation . Do not use this bank. Run Away.”
“There are a number of reasons why we might have to leave a 1 star review, but unfortunately we're not able to share any more information on these. It's likely down to meeting eligibility criteria. We understand this is disappointing, and we're sorry for any inconvenience caused.”
“Locks accounts for days without explanation or sorting it out. Happy to let their customer starve in the meantime. Absolutely shocking way to treat customers. Bank elsewhere - you have been warned”
“Well it started so good for 3 years but now I’m astonished at how ridiculous and unfair they are.
Long story short, I don’t have many payments in or out of my business account at all, but they restricted my account as they wanted details of pretty much all transactions.
These are small to companies like 1&1 for server fees.
It was not apparent that they had restrictions on my account until payments started to be declined
This caused issues with my server provider.
Funny thing was they had their own loan repayment due, which they paid.
That was the final straw
One rule for them
Unprofessional and quite frankly a disgrace.
They should be pulled up for doing things like that.
Jog on starling”
“Absolutely terribly bank to use especially for crypto. It’s been over 2 weeks they have put a hold on my money. It’s £1500 so not much. I have provided all screenshots to show where money came from (Binance) however they give no update and won’t release the money. All they keep saying is they are reviewing. Not sure what they are reviewing. Stay clear of this bank
Just to add I did not buy crypto by using debit card. I transferred money from my binance to Starling. It’s been over 2 weeks and Starling have not given any clarity what is going on. Not sure how Starling can say they are protecting their customers by with holding customers money. Money has been held since the 30th of November. So to clarify as per Starling response I did not transfer money using bank transfer and not by debit card either. I transferred into Starling acc.
To confirm I was not buying crypto but transferring money to my account
If anyone finds this review useful please share it. These banks are just abusing their customers”
“I'm so frustrated with Starling Bank. I used to love it and recommended it for over 7 years, but the way in which they are handling the saver accounts is appalling, denying them to eligible customers and keeping the reasons absolutely obscure. I'm urgently looking for a new bank.”
“Useless bank. Have been customer for 8 years. They have removed interest on current accounts. They offer an easy savers account but myself and many others have had application rejected with no reason. Looks like they want to avoid paying interest. Avoid this bank as service is now abysmal.”
“One of the worst bank I have ever seen in my life.
First of they closed my account for no reasons. I was expecting refund from some merchants on starling bank since it was closed they didn’t give me an access.
After the money came in to my account they notify me until I called them and asked them if I got refund on my account or not.
After knowing I had received money in the account I requested money to my own account which they are lingering for 2 weeks
. When ever I approach them they always say they are investigating and reviewing
Meanwhile they haven’t even asked me for any supporting documents if they are doing investigating. Seems like they are making excuses to steal my money.
They shouldn’t be allowed to operate in the UK for violating the financial regulations set by FCA. They are doing the day light robbery.Because of them I have gone through mental stress and anxiety.
Don’t do any transactions through this bank.
They will steal your money on the name of review and investigation.
Be aware !!!!!”
“Used to love Starling, used for 5 years but clearly they don’t care anymore. Gave 21000£ of my business money to the government AFTER my company was restored. We missed the confirmation statement date, accounts were frozen only by starling, company was restored and then AFTER starling sent the money to the government and won’t respond on chat,, saying we will get back to you in 15 days!? Literal theft the company was active. Many better options available.”
“They will at some point freeze your account be warned! They will say it’s an account review and go completely silent and then close your account. They will completely leave you helpless Be warned”
“At first I thought that they where legit, and I trusted them I never knew that they where scam, after three successful trade I got scammed $350,000 I was so depressed and I was looking for a way to recover my money, until I came across people testifying about How Mrs. r o s e h o o v e r 9 0 A T g m a i l . c o m help them recover their money, then I decided to give it a try to my world my money was recover back to my account in less than 72 hours, if you are a victim of scam kindly contact Mrs. r o s e h o o v e r 9 0 A T g m a i l . c o m WhatsApp:: +1 660_233_3165.”
“I lost over $480,000 to this scam broker, and I was looking for a way to recover my money back until the day I came across people testifying on how Mrs. rose help them recover their money back, I did not waste any time I quickly contacted her she told me to drop the required information which I did after that, I did not here from her, after two days she contacted me told me to check my wallet and to my surprise my money was recover back to my account, I promise to tell the world how she help me recover my money back, Contact. EMAIL :: rose_hoover_90_@_gmail_._com”
“They asked me to send them all my personal documents, to video myself, short of dancing like a chicken, all to verify my new personal account and then they had the nerve to reject the documentation because each company worded my flat slightly differently and according to their address database and Starling also only offered one address option that was also slightly different, so there was bound to be a discrepancy which I explained via email. I cannot believe I wasted half my day like an idiot sending them document after rejected document. It's these types of online app services that are so dangerous and the people that work there are mindless robots, the managers are all the same and thee companies sleepwalk us into a data tyranny and them into bankruptcy because they're dumb and inflexible. They put all our data at risk whilst promoting themselves as secure and they cannot think like a human being and I'm seeing whole organisations being brought down because of data, app and IT worship stupidity like this.”
“Starling restricted my business account with no notice and asked me factually incorrect questions which they would see if they read their own app or statements. Four days of trying to contact someone to get the restrictions lifted and no further forward.
After 5 days they seized my funds without notice and did not provide evidence of where my seized funds are. They are in breach FCA's principles of acting with integrity and delivering deliver good outcomes for retail customers.
On day 14 without I got an email saying my account has been closed and they will send me a cheque within 30 days. They remove access to the app and no means of proving I have made a complaint. Clearly if you leave bad reviews or complain they close your account”
“the worse bank the whole world
the worse bank the whole world,
They not allowing to withdraw more than £300 per day, I called the bank and spoke to their manager "Charlie" too that I need an urgent withdraw to pay cash, she told me first nobody at this moment will be able to release to withdraw more than £300 because it is night, so I asked how about if I call tomorrow morning, she said even tomorrow if I call, they bank not allowing. only can do online transfer,
I told her that I need an emergency cash. she said we can not increase the withdraw limit.
Please they do not have any Branch anywhere to go and withdraw from their branch,
Anybody want to open an account with Starling, think well first because you gonna have the same problem in future as I and other costumers that they had the same issue.
Shame on you Starling”
“Avoid Avoid Avoid at all costs
They have frozen our business account no explanation we are unable to trade at the moment we are a small family business can’t get money out or money in you can’t speak to anyone just message and they ignore your questions.
My advice would be to look else where.”
“All accounts personnel and business blocked with no reason and customer services unless and could not do any thing making me lose money hand over fist and pretty much closing my business over night causing me stress and hassle like you would not believe. DO NOT USE THEM.”
“Title: Extremely Disappointing Service: Avoid Starling Bank
I am utterly disappointed with the appalling service provided by Starling Bank. My business account has been unjustly blocked for one week without any explanation or resolution in sight. Despite numerous attempts to seek clarification by calling their customer service department daily, I have been met with nothing but frustration and incompetence.
The sudden and unexplained blocking of my account has caused severe disruptions to my business operations, resulting in financial losses and unnecessary stress. Starling Bank's lack of communication and failure to resolve this matter in a timely manner reflect their utter disregard for customer satisfaction and professionalism.
I strongly advise against banking with Starling Bank, as they have demonstrated a complete lack of accountability and customer care. Save yourself the headache and avoid Starling Bank at all costs”
“They restricted my account I have since 2017 and it’s been over a week since they blocked my money. The customer service is awful and there’s no end in sight to this situation. Once I have my money I’ll close my account. Avoid Starling!!! Awful way to treat loyal customers! Don’t bother posting a saving face reply Starling!”
