Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.89

3.9 Rating 268 Reviews

74 %

of reviewers recommend Startline Motor Finance

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Metrics

3.9

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Startline Motor Finance 5 star review on 11th November 2024

Anonymous

Startline Motor Finance 5 star review on 5th June 2024

Michelle Dunkley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!! Awful company. Laura McGrandles has been dealing with my complaint and after originally requested a complaint to be logged in July they failed to log it until September. I requested a DSAR request of the call recordings as they’ve failed to provide me with the correct information on multiple occasions but now say they’ll only provide representative notes and not notes of the call recordings. I first requested the DSAR on the 15th of July specifically asking for a copy of the call recordings due to the lies they are told me, we are now on the 1st of October and I still haven’t received it. I had a call with John H today who proceeded do be rude and tell me that no complaint was open on my account even though I requested the complaint to be reopened on Saturday. I also raised a separate complaint on Saturday regarding the failure to provide the DSAR request which seems hasn’t even been logged AGAIN!!. John terminated the call by telling me to go to the ombudsman and tell them to request the DSAR! For those reading I’m sure will agree this is far from progressional. DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE, AWFUL COMPANY I’VE HAD A COMPLAINT ONGOING SINCE JULY AND THEY STILL FAIL TO PROVIDE ME WITH THE CORRECT INFORMATION!”

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Posted 2 years ago

“Very helpful. Highly recommend.”

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Posted 2 years ago

“Great service making sure I’m updated on payments and helping me get my car!”

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Posted 2 years ago

“Great. Honest service”

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Posted 2 years ago

“Excellent company can’t fault them will definitely use again in the future great communication”

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Posted 2 years ago

“John was really helpful.”

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Posted 2 years ago

“AVOID @%$ AVOID %$%$AVOID I went to this organisation with my head high without good research aiming to surprise my wife for the car of her dream, it was all perfect at the beginning, but when I was about to signed contract/warranty they told me its less than 3 months, also they are based in Hull if i remembered it correctly 134 miles away from Northampton, on any faulty i have to take it back to them, one big red flag, the car worth £15000 i manage to pay to £11000 and COVID hit I lost my job, they didn't want to know typical shark company, Poor customer services, no Sympathy, I did request to reduce the amount i pay per month, they didn't care, They ended up take me to court I represent myself they come with experience lawyer in the field to defend Shark Loan company, they won the case I lost £11000, and also the car was worth £6000 when they took of me, and they ended up selling it for £3000 that means i still need to pay more money to them. so if you value your money, time, and good mentality avoid this shark loan company with poor customer services”

Helpful Report

Posted 2 years ago

“Was taken seriously ill in-between jobs Fell behind with payment sent emails never got back response, with in first Months payment intended sorting out Issues they sent out repossession vehicle which caused further strain on My self managed pay payment in full to Clear arrears but being taunted over The cost of repossession company to Which is further in debt with star finance unfortunate I had a set back in June 18th this year admitted in hospital Diagnosed with severe heart failure now of work on sick pay made the finance company aware still demand Extra cost payment in full plus additional 15.00 fee causing further Increase of debt I am unable to pay They show no compassion towards this I was brought back to life in June but I can't handle further stress will impact on my heart my wife is constantly worried I don't know what else to do”

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Posted 2 years ago

“Absolutely fantastic customer service, very reasonable prices and quick to respond.”

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Posted 2 years ago

“Very fast, efficient process from start to finish. Great friendly people to deal with and always kept updated.”

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Posted 2 years ago

“I have a quick answer”

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Posted 2 years ago

“Spotless service, highly recommend to everyone”

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Posted 2 years ago

“after settling the account they decided to mess up my credit score with late payment notes. avoid!”

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Posted 2 years ago

“Great communication, really friendly telephone manner and accommodation. Would definitely recommend this business as a provider.”

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Posted 2 years ago

“Very fast and easy everything explained clearly”

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Posted 2 years ago

“Fantastic customer service!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Awful company, avoid at all costs. They scam, lie and drag their heels when it comes to paying finance off to sell the car.”

Helpful Report

Posted 2 years ago

“Horrible company! Adoid at any cost! They shouldn't be allowed to be in the buisness at all, as they are nothing but EVIL SCAMMERS!”

Helpful Report

Posted 2 years ago

Startline Motor Finance is rated 3.9 based on 268 reviews