“We booked Italy and Greece tour for March end and April 1 st week and star tours did not cancel the tour yet in spite of Corona Warnings in those places and not giving my full refund for cancelling and they said they can provide only 50 % if I CANCEL now if not I will loose 75%. Any other passengers in same situation?”
“Very worst experience.i have booked a tour on march14 for paria, Germany swiss and brussels believing that it's the top tours by paying 807 pounds.Later because of corona virus spreading like anything in france,swiss, Germany I requested and begged them to refund my money as I am not cancelling because of my personal reasons.they run behind customer money and do not care about passengers.one of the executive called me last night and said he would try to refund atleast 50perc.but next day they told me it would be not possible.i also gave them other option to keep their money with them and I would like to book star tours in the coming months.They are not even ok with this option.worst experience in my ever.they literally gave me a lot of mental pain and stress.”
“We have been recently visited Europe trip with start tour for six days. It’s an amazing experience. Food and hotel accommodations are exceptional. I never seen synchronized tour the way the start tour operates. It’s worth the money and I think more than that. We couldn’t have done it ourselves that many places to cover in six days.
Also we got an exceptional coach who’s also bus driver. His name is
Asif and he is very depth in His knowledge, polite and very respectful.
He is very carrying of everyone. Star tour is very lucky to have him as an employee. When we decide to travel again then we will make sure Asif is there to travel.
Overall we had a great time.”
“For the Name of Tour, it can be better.
1. I was promised I will have double bed and twin bed everywhere. That was not the case. I was given few places 3 single twin bed. I had 3 adults and 10 year old. I went to talk to hotel receptionist and found out that they only book my room for 3 adults everywhere. Terrible. Did not had proper sleep.
2. They promised to take us for night tour in Italy. They failed to do so. Terrible.
3. The food was good but same type of food most of the days. It can be better.
4. The hotels were OK but not any name brand hotels. One place was terrible.
5. The Guide Tour Manager was good and so does the driver.
6. The bus did not had any WIFI working.
7. The bus was not cleaned each day.”
“I recently took a trip to Paris with Star Tours started from Wembley. I booked the holiday tour in March this year and got visa processing through them. To start off itself visa process is over priced, and tremendous amount of pressure and confusion. I wasn’t given complete information at first instance, forms provided was incomplete and that lead me to send them two courier and I spend extra money for it. Now visa was issued and there comes day of travel. Now the trip is from Wembley and we live in Derbyshire. But transportation was provided from Nottingham so we had to take a taxi at mid night to reach Nottingham. From Nottingham there was a big massive Mercedes Bus but the seating was so dam cramped. I am short lady with 5.3” still. Y knees were touching back rest of front seat. From Nottingham to Wembley was 2-3 hrs in bus and we finally reached Wembley in the morning. From there we started at about 5 am and I was thinking probably this bus will be comfortable as it was a long journey but I am horrified coz the bus was exactly same and to top it all me and my husband had seats away from each other!!!!!!!!!! I am sure that is the last thing any one would want on a family trip to sit away from your family. When I requested the tour guide he wasn’t interested much and then later when he saw the seats he understood the situation and requested fellow passenger to swop seats. Now we were given last seat in the coach coz that was only the option and here we could not bend out seats at all. We sat straight throughout the trip and passenger ahead of us also tilted their seats leaving us squeezed in the middle. Huh!!!!!! Horrible.....
Now both me and my husband have come back more tired than a normal working day with back pain. I am sure you don’t go on holiday to get stressed or fall sick!
Entire trip was hurry burry and rushed us at every place.
Overall I would not recommend star tours unless something really magical is done to improve from their end!”
“I traveled with my wife for Historic Scotland tour with Star Tours. We have excellent memories of Europe Tour with them 5 years back, hence I decided to take this tour, in spite it being exorbitantly costly. I can't believe that in this satellite age, Star tours does not allow any seat selection and seat allotment depends totally on your luck on that day! Initially we were allotted seat no. 17-18, but midway through, when we got down, we found someone sitting on our place. The tour guide bluntly told us to occupy the last few seats. In the whole tour we struggled due to this, as many places the time allocated was 15 minutes, but we used to take 5-10 minutes just to get out of the coach. The accommodation was good, but the dinner was average. For lunch, they took us to some restaurants, where vegetarian people will not any options. On the 3rd day, they wasted time in distillery and cut down our time at Edinburgh, which is a beautiful city. The tour guide was average. Comparatively other guide Allan and the bus driver did a good job. Completely disappointed!”
“Extremely impolite customer care executive, do not have proper information to provide on tours and its payment options. Not recommended, if there was a possibility I would give them zero stars. Highly disappointing Star Tours.”
“Refund over cancelled tour to Paris Disneyland at the eleventh hour. Refund promised within 8 days, we are now day 30 and still no sign of refund, clueless staff unable to put through to accounts dept/owner of company. Absolutley shocking attitude and complete disrespect for customers”
“it was the first time we went as a family together to Europe and we had a amazing experience. the hotels and food was great. The tour guide manager JayJay was the best one I have seen. he was very helpful gave a lot of information that I never knew about he taught us new things he was able to handle 57 passengers alone and his driving was fantastic. I really loved the holiday and I will definitely go on a package trip with Star Tours again. I give the whole experience 100/100 the coach was like a second home and the other passengers were like a family for these 5 days. it will always be in our memories and never be unforgettable. From Rajan Sahota and family.”
