“Chennai Star Team Subramani has guided my parents and proceeded the UK Visa and Schengen Visa for my parents .He is very friendly and supportive to us .Thanks to Subramani and star tours.”
“Star Tours guided us for the Europe trip as well as to put us through Schengen visa application forms. We have to say the professional and friendly approach right from day one to till getting our Schengan visa was remarkable, guiding at various stages of process.
I took help from the India team Mr.Subramaniyan.S who guided my family for getting the visa on time”
“We took the 9 days of Europe without Disney and it was so good , Ian and Sujith were very cooperative , star tours is one of the best tours to see Europe”
“We have been recently visited Europe trip with start tour for six days. It’s an amazing experience. Food and hotel accommodations are exceptional. I never seen synchronized tour the way the start tour operates. It’s worth the money and I think more than that. We couldn’t have done it ourselves that many places to cover in six days.
Also we got an exceptional coach who’s also bus driver. His name is
Asif and he is very depth in His knowledge, polite and very respectful.
He is very carrying of everyone. Star tour is very lucky to have him as an employee. When we decide to travel again then we will make sure Asif is there to travel.
Overall we had a great time.”
“it was the first time we went as a family together to Europe and we had a amazing experience. the hotels and food was great. The tour guide manager JayJay was the best one I have seen. he was very helpful gave a lot of information that I never knew about he taught us new things he was able to handle 57 passengers alone and his driving was fantastic. I really loved the holiday and I will definitely go on a package trip with Star Tours again. I give the whole experience 100/100 the coach was like a second home and the other passengers were like a family for these 5 days. it will always be in our memories and never be unforgettable. From Rajan Sahota and family.”
“Majestic Europe 14 days was amazing trip . Very long bus couch journey but tour guide Mr. Aasif ‘s driving was amazing 👌👌. Very nice , smiling , good service and taking care nature . He explained all points perfectly . He is Super energetic .5 Star reviews for Aasif (fish )✳️✳️✳️✳️✳️ Love and enjoyed Europe trip”
“Happy with star tours Scotland 4 days trip.
Covered all the places which mentioned.
Nice food and stay arranged.
Trip Manager explained well about place and history.
Thanks much!”
“For the Name of Tour, it can be better.
1. I was promised I will have double bed and twin bed everywhere. That was not the case. I was given few places 3 single twin bed. I had 3 adults and 10 year old. I went to talk to hotel receptionist and found out that they only book my room for 3 adults everywhere. Terrible. Did not had proper sleep.
2. They promised to take us for night tour in Italy. They failed to do so. Terrible.
3. The food was good but same type of food most of the days. It can be better.
4. The hotels were OK but not any name brand hotels. One place was terrible.
5. The Guide Tour Manager was good and so does the driver.
6. The bus did not had any WIFI working.
7. The bus was not cleaned each day.”
“We booked tours from 29 th may 2024 to 14 th june.my sister she has visitor visa living in canada.we 3 people booked ticket from toronto to london on 28 may and return london to toronto after finished our startours journey.now star tour member said last night we canceled the tour so my all tickets is non refundable. I am mad now.”
“2 time in the tour ..Thought they would take Feedback seriously but I was wrong . Star tours is horrible and pathetic travel company .
Ridiculous tour gives you haunted hotels like Best western near France and Switzerland border with insects and food will make you die earlier.”
“Trustpilot reviews
Review of Star Tours
Marsha Grant
2 reviews
US
Rated 2 out of 5 stars
7 hours ago
Disappointed
Title: Disappointing Experience on Star Tours' 10-Day Wonders of Europe Tour
Rating: ★☆☆☆☆ (1 out of 5 stars)
I recently embarked on Star Tours' 10-day Wonders of Europe tour, and I must say that my overall experience was extremely disappointing. As a frequent traveler, I had high expectations for this tour, but unfortunately, it fell far short of them. From poor customer service to uncomfortable conditions and limited food options, this trip left much to be desired.
My journey with Star Tours began on a sour note, as I had previously taken a four-day tour the week before and had already expressed my concerns to both customer service and through a review. Despite reaching out to them, I received no response until day five of the tour, and even then, the response was vague and unhelpful. The lack of timely and appropriate customer service only added to my frustrations.
One of the main issues I encountered was the misleading information regarding food options. Although the tour claimed to provide vegetarian meals, it was limited to Indian vegetarian cuisine, which was not suitable for my preferences. This lack of variety and consideration for different dietary needs and allergies was a major letdown. Additionally, the absence of labels and proper information about the food made it difficult to navigate and find suitable options.
Another significant problem was the feeling of being singled out throughout the tour. As one of the few non-Indian and non-black individuals on the trip, my companion and I were consistently placed at the back of the bus and were always called last. This meant we were unable to disembark promptly, further inconveniencing us. It was evident that the tour did not cater well to diverse groups of travelers, as we were unable to participate in certain activities such as Hindi conversations or entertainment.
The lack of operational charging ports in the coach was another inconvenience. This was particularly problematic during long drives, as we were unable to charge our devices or even use fans to combat the excessive heat inside the bus. The insufficient cooling system caused discomfort and headaches, making the overall journey unpleasant.
Furthermore, the tour's arrangements for meals and stops were subpar. Being ill from day two onward, my companion and I were unable to eat for the remainder of the trip. The limited opportunities to purchase food were mostly at gas stations, which are not known for offering the best quality options. This lack of suitable food combined with the uncomfortable bus conditions made the tour extremely challenging and unpleasant.
Hygiene was also a concern, as the packed bus often resulted in issues with body odor and uncomfortable seating. Moreover, the disregard shown by the tour staff was disheartening. The constant need to prove our inclusion in the group at restaurants and the refusal to serve me properly cooked food in one instance were highly unprofessional and unacceptable.
Additionally, the rushed itinerary left little time for enjoying the locations or purchasing souvenirs. The tour felt more like a race to check off items from a checklist rather than an opportunity to immerse oneself in the wonders of Europe.
Lastly, the dismissive response I received from customer service after the tour had ended further exemplified the lack of concern and disregard for the issues I faced throughout the trip. Their response implied that the tour was intended primarily for Indians and not for international or diverse cultures, contradicting their initial claims.
In conclusion, my experience with Star Tours' 10-day Wonders of Europe tour was deeply unsatisfactory. The lack of response from customer service, misleading information regarding food options, uncomfortable conditions, and feeling ignored throughout the tour all contributed to a negative experience. I would not recommend this tour to anyone seeking an enjoyable and inclusive travel experience.”
“recently went to snowdonia tour 2 nights. The itinerary was not well prepared. Only beauty was tram and train trips. There are many sight seeing places in wales which could have boosted up. Just at the pier 4 hours was a lot of time wasted. Would have recommended hot breakfast, or dinner on the 1 st day though we paid for the trip at a price. was not happy with the tour.”
“Tour guide Mr Santosh was non co operative and was not taking proper care of tourists. Even the coach driver was very rough and rude. Same morning breakfast for all six days. No proper guidance from tour guide for finding veg.food. Remain literally hungry during the tour.Last day journey from Edinburgh to London took around 11 hours during which no food or refreshments were provided by tour operator.Reached London late night at around 12.
Overall experience was very poor. Not recommended, please avoid star tour.”
“Horrible services in form of hotels they provide and dnt turn on ac in coach to save fuel and driver and tour manager both super rude after daily repetedly request they wudnt turn on ac in summer 30 deg temperature by providing ac coach and ac they wudnt turn on wats the point dnt payyyyy atleast in this tour hotrible experiance”
“-10 …
Very unrealistic, unreliable and awful travel agent.
Booked a tour of 5, prior to 3 months and just before 4 week of departure, I just received call from their office and cancelled the tour due to less number of passengers, their unethically practice of tour management.
They should inform the customer during the time of booking but never…I asked never been told during the booking was made, then they keep saying sorry and apologize… Thats all they can say … not their work as customers service are better then the management whose hid behind their back….
When I started fuming then say, read section 5, they have right to cancel anything without hesitating while customer get charged for later cancellation if they do..
What a shame of tour operators, total waste of time and effort to plan a such holiday with plenty of emotions….
My daughter’s 15th birthday has ruined, she is crying and upset for whole day because of this stupid tour operators
Never ever book
Just avoid at any cost they can cancel anytime trust me… and you lost your heart..!”
“I had very bad experience with star tours .I don't wish to give even one star .....I went to Belgium Holland trip for 3 days and had a very worst experience.. the tour guide rayomand daruwala was unfriendly, not polite and kind and have no patience to guide a group tour..the shuttle tickets were booked wrongly for the next day and we need to waste more than 4hours there in Calais. Our reach time to Wembley is 9.30 but we reached around 1am the next day
.. the last train to our place is at 11.50 pm so we happened to stay here...and book again for the next day train
... Our time and money were wasted due to a small error made by star tours.this is highly unacceptable”
“I had booked 9 days Eurotrip for a couple on March 2020 but due to Corona trip got cancelled and Star tours compelled me to take vouchers by saying if I choose to cancel cancellation charges would be applicable. Owing to their reputation I accepted the vouchers worth GBP 2250 valid till December 2021. It seemed enough time back then, but due to COVID restrictions all around never got a chance to utilise the vouchers. Now I am stuck with the vouchers and the customer care representatives are rude enough not to refund the vouchers for money even with cancellation charges and nor extending the validity of the vouchers any further.”
