“I always had trust in Star Tours as I have seen them in operation since a long time & many people I know have used their services. But the Pandemic has made them a greed mongering monsters. I booked a 14 days tour of Europe for Summer of 2020. Considering the unprecedented times, the tour was cancelled and they gave us vouchers of a certain validity. Knowing their credibility, I was assured that my money was in safe hands. Now when I want to use my vouchers against a flight booking through them, their USA office denies its limited use saying that it can only be used for a tour booking. My circumstances have changed, I cannot plan a tour now and they are restricting the use of my own money vouchers. This is a daylight theft. You have shaken my trust in your brand. If I cannot use the real money vouchers to purchase your own product and service then you are literally cheating me. I will assure that Star Tours never come to my mind when I think of my future travel plans, nor I will recommend your services to my network.”
“3 days Scotland tour. Only book holiday if you want to sit 12-14 hrs in coach with couple of in between "generous" 15 min break for photo shoot.
Packed Food served in the night was appalling, didnt have even courtsey to provide utensils to eat that crappy food in hotel room.
I believe most of these 4-5 star reviews are fake.
Thanks”
“my trip was cancelled in April 2020 due to corona, and star tours gave me voucher of 630 pound which is totally useless for me as I have no way in future to utilize it. they said that its transferable to anyone but I know,no one to buy from me.even I requested star tours to deduct my cancel charges and refund me remaining amount but they said that no refund of voucher. so if anyone wants to buy transferable star tours 630 pound voucher valid till end of 2021,please contact me .I will give discount
thanks”
“I've travelled with my family in "06 Days - Best of Europe without Disney". We stayed in Novotel Hotels & Resorts, 91120 Palaiseau France. My daughter and I was misbehaved by the Novotel hotel reception. I had called the tour manager “Heramb Joshi” to the incident location. I was calling Police but didn’t call as suggested by Heramb Joshi.
Later, I reached out to Star tours about the incident. I was surprised that Heramb Joshi didn’t update Star tours about this incident. After so many phone call and emails, Mr. Jigar Damani said that identified reception is not in service for Star tours. Star tour has nothing done to the guest recovery.
Star tour doesn’t care about your respect and dignity. Star tours charges traveler hefty money for Quality vacation. I don’t with anyone with face the same situation which I and my family faced, IT IS NOT TRUSTWORDTHY TRAVEL COMPANY AND WORTH WHILE TO LOOK. They screwed their entire vacation. Stay away from this tour company.”
“Hi, I have booked a tour for Germany, France and Switzerland.. It's 5 days your starting from 18th March but due to corona virus I have put a request for cancellation but star tour is charging 75% fees if I cancel now. Just don't understand people plan for vacation to get some break but due to panic situation across the world, everyone is preferring to be isolated not that world has stop here but being responsible citizen it is our job to avoid going in groups to new places. Star tour need to understand this and need to amend the policies according to current situation. Why customer to bare all loss, appreciate that star tour is there to earn money but it's global problem and we should be proactively ready for it. Is anyone agree with this?”
“We booked Italy and Greece tour for March end and April 1 st week and star tours did not cancel the tour yet in spite of Corona Warnings in those places and not giving my full refund for cancelling and they said they can provide only 50 % if I CANCEL now if not I will loose 75%. Any other passengers in same situation?”
“Very worst experience.i have booked a tour on march14 for paria, Germany swiss and brussels believing that it's the top tours by paying 807 pounds.Later because of corona virus spreading like anything in france,swiss, Germany I requested and begged them to refund my money as I am not cancelling because of my personal reasons.they run behind customer money and do not care about passengers.one of the executive called me last night and said he would try to refund atleast 50perc.but next day they told me it would be not possible.i also gave them other option to keep their money with them and I would like to book star tours in the coming months.They are not even ok with this option.worst experience in my ever.they literally gave me a lot of mental pain and stress.”
“I recently took a trip to Paris with Star Tours started from Wembley. I booked the holiday tour in March this year and got visa processing through them. To start off itself visa process is over priced, and tremendous amount of pressure and confusion. I wasn’t given complete information at first instance, forms provided was incomplete and that lead me to send them two courier and I spend extra money for it. Now visa was issued and there comes day of travel. Now the trip is from Wembley and we live in Derbyshire. But transportation was provided from Nottingham so we had to take a taxi at mid night to reach Nottingham. From Nottingham there was a big massive Mercedes Bus but the seating was so dam cramped. I am short lady with 5.3” still. Y knees were touching back rest of front seat. From Nottingham to Wembley was 2-3 hrs in bus and we finally reached Wembley in the morning. From there we started at about 5 am and I was thinking probably this bus will be comfortable as it was a long journey but I am horrified coz the bus was exactly same and to top it all me and my husband had seats away from each other!!!!!!!!!! I am sure that is the last thing any one would want on a family trip to sit away from your family. When I requested the tour guide he wasn’t interested much and then later when he saw the seats he understood the situation and requested fellow passenger to swop seats. Now we were given last seat in the coach coz that was only the option and here we could not bend out seats at all. We sat straight throughout the trip and passenger ahead of us also tilted their seats leaving us squeezed in the middle. Huh!!!!!! Horrible.....
Now both me and my husband have come back more tired than a normal working day with back pain. I am sure you don’t go on holiday to get stressed or fall sick!
Entire trip was hurry burry and rushed us at every place.
Overall I would not recommend star tours unless something really magical is done to improve from their end!”
“I traveled with my wife for Historic Scotland tour with Star Tours. We have excellent memories of Europe Tour with them 5 years back, hence I decided to take this tour, in spite it being exorbitantly costly. I can't believe that in this satellite age, Star tours does not allow any seat selection and seat allotment depends totally on your luck on that day! Initially we were allotted seat no. 17-18, but midway through, when we got down, we found someone sitting on our place. The tour guide bluntly told us to occupy the last few seats. In the whole tour we struggled due to this, as many places the time allocated was 15 minutes, but we used to take 5-10 minutes just to get out of the coach. The accommodation was good, but the dinner was average. For lunch, they took us to some restaurants, where vegetarian people will not any options. On the 3rd day, they wasted time in distillery and cut down our time at Edinburgh, which is a beautiful city. The tour guide was average. Comparatively other guide Allan and the bus driver did a good job. Completely disappointed!”
“Extremely impolite customer care executive, do not have proper information to provide on tours and its payment options. Not recommended, if there was a possibility I would give them zero stars. Highly disappointing Star Tours.”
“Refund over cancelled tour to Paris Disneyland at the eleventh hour. Refund promised within 8 days, we are now day 30 and still no sign of refund, clueless staff unable to put through to accounts dept/owner of company. Absolutley shocking attitude and complete disrespect for customers”
