“I recently ordered the open wireless earbuds and received an email that indicated the package had been delivered. I didn’t receive the package in my mailbox and checked with neighbors etc but no one else had received it accidentally. I contacted customer support and explained my issue and was told that another package would be delivered. All of this activity on my behalf was resolved within a 2 week period. I am impressed with the service provided by the company and how quickly they responded…😊”
So glad we could resolve this for you, Maureen! A lost package is stressful, and we're happy the team moved quickly to make it right. Enjoy your earbuds!
— Ava
“One of the nibs broke! So strange. I sent a photo to the Statik team and got a rapid reply. Not only did Minni apologize for that issue, she promptly ordered a replacement - I got that notification in minutes! She also answered my question about why I can't use one of these cables in my car - turns out, I need the PRO version. I'm glad to have that answer...just wish I'd seen that distinction while on the website. But the bottom line is, the team at Statilk (and Minni) took great care of me, replacing the broken part VERY quickly - I'm grateful!”
“Am not a good writer but your customer service and representatives were patient and kind. They listened to my grievances and tried ( with success) solve them. Very confident in future questions I may have that they will try to solve”
Thank you for sharing that! Our team really does care, and it's wonderful to know you felt heard. We're always here for any future questions, don't hesitate!
— Ava
We appreciate you working through it with us! These situations aren't always simple, but we're glad we landed in a good place. Thanks for your patience!
— Ava
“I’ve loved STATIK products from the first magnetic cable! I’ve since purchased the smart charger block (a great help for our European vacation) and now the high speed Glow cable. When one broke I followed their instructions and they sent a replacement immediately. GREAT customer service! ⭐️⭐️⭐️⭐️⭐️”
You've been with us from the beginning. That truly means the world! So glad the replacement was taken care of right away. Here's to many more years of great charging!
— Ava
“I misunderstood a packing sequence and reported it promptly. The company responded with clarification within minutes! I will definitely recommend them to everyone! Trust is earned and they went out of their way to gain it!! Thank you for everything!! KM”
Thank you KM! A quick clarification to turn confusion into confidence. That's what we're here for. Trust is everything, and we're so glad we earned yours!
— Ava
“My first order didn't get to me and somehow ended up at the other end of the country never to be found. Statik were amazing. When I told them about this they resent my order no extra cost. One of the products was no longer able to be shipped to NZ so they gave me a credit to pick what I wanted. It arrived a couple of days ago and I could not have been happier. Brilliant people to deal with and I would have no hesitation buying from them again.”
Christine, what a journey; and we're so relieved it had a happy ending! Sorting out a lost order is never fun, but making sure you got what you wanted is the least we could do. Brilliant to have you as a customer!
— Ava
“360 swivel kept falling out! Other everyday downtown did not!? Round part did not allow fully inserted! Bad design, opposite end not rounded fit fine! Physical plug needs to be longer 1/32", swivel tip was not removable!
Retired electronics & i.t. technologist, I can rest & verify your cable designs! Should not impede cable connector with or without protective cell phone case !!!.”
Hi Peter, thank you for reaching out. We're sorry to hear about your experience. Please contact us at support@statik.com and we'll be happy to assist you.
Best regards,
Ava
“I had a trouble finding contact information for this company as the product I ordered did not meet my needs and I needed to return it. The product came in a timely manner and was as described. Once I was able to make contact with Statik, the process was pretty simple. Communication was good and I got my refund in a timely manne. I would recommend this company and their products. Thank you.”
Hey! Really glad we could turn things around for you. 😊 Your note about finding our contact info is super helpful — we're on it! Hope we get another shot to wow you from the start next time.
— Ava
“It's a good idea, but it does not stay in place. First product sent wouldn't/couldn't connect through the suction process at all. Customer service was helpful, but the the replacement product hasn't been that much better. Phone falls during use with Statik still attached bc suction just isn't strong enough to hold the device and a phone.”
Hi, thank you for your honest feedback. We're truly sorry to hear that the suction hasn't held up as expected — that's not the experience we want for our customers. We'd love to make this right for you. Please reach out to us at support@statik.com and we'll find the best solution.
Best regards,
Ava
“Not really interested in any other products since I’m not happy about the ones that I have. They fall off the windshield in the cold. They don’t hold at all. Do not recommend.”
Hello Charlene,
Thank you for sharing your feedback. We’re sorry to hear that the mount has not been performing as expected, especially in colder conditions.
The suction base is designed to provide a strong hold on clean, smooth surfaces, but temperature and surface conditions can sometimes affect performance.
Please, check your email inbox, so we can help you resolve this.
Kind regards,
Statik Support
“I am very satisfied by my Statik products, high quality and fast delivery to Thailand !
And many thanks for excellent service in any way, to solve problems!!!”
