Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.16

4.2 Rating 134 Reviews

78 %

of reviewers recommend Steven Eagell Toyota

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4.2

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joseph Alcorano was very helpful, explained everything consicely and accurately. He came across as very knowledgeable. He has agreed to keep us updated as to delivery dates and progress. He is a very good salesman and is a very respectful young man.”

Helpful Report

Posted 5 years ago

“When looking to update my Toyota Yaris, I visited the Ipswich showroom after receiving an invite to the managers special event, I was able to look at the new cars I was considering, and not feel I was being pushed into making a decision. When I sat down with Reece to discuss the exact spec and vehicle requirements and talk numbers, again no pushing sales. When Luke joined us to discuss the GAP and other insurance options again it was more like a chat over a coffee (still business like but informal and relaxed). After making the decision to purchase I returned the following day to pay the deposit and sort out the order details. All dealt with politely, with Reece being able to answer any questions I had. And then there was Craig, who helped sort all the finance paperwork and there today when I came to collect the car. I can honestly say that I have been impressed with the whole experience buying my new car - the only negative aspect came when dealing with the Toyota Insurance team for the 3day drive away insurance - the adviser initially very helpful, and pleasant, but when I pointed out discrepancies in the information she held ( my occupation, the number of NCD years I had, which in turn affected the cost of the annual insurance quote she had provided, became abrupt to the point of rudeness when I declined to take the policy and just take the 3-day insurance) The added bonus of the lovely key box and the soft toy were lovely. Thanks so much to the guys mentioned above but also to the reception team who make a mean hot chocolate-each time I’ve been in.... All in all a excellent service from start to finish (excepting the insurance sales aspect)”

Helpful Report

Posted 5 years ago

“I have over the years bought used cars from Toyota Letchworth and received very good service. When they approached me to buy a new car, I thought that it would not be possible. The sales man worked really hard to get me a deal that I could comfortably afford. At all times I felt that they were looking after my interests, and not just trying to sell a car. I have even received follow up calls just to confirm that I was still happy. Good sized show room and very large used car display, well worth a visit.”

Helpful Report

Posted 6 years ago

Steven Eagell Toyota is rated 4.2 based on 134 reviews