Steven Brown Art Reviews

2.7 Rating 135 Reviews
C
Happiness Grade

Steven Brown Art have a Customer Happiness Grade of C. Customers love their prices and delivery but are unhappy with their customer service and refunds.

A

Price - Excellent

100.00%
Industry Average
From the 1st time I saw Stevens advertisement on TV I just had to buy a print which I'm happy to say he's lead me to buying many more!! I've always received my prints quickly & well packed to avoid any damages!! I can't put a price in his work as to me it's priceless!! I would also like to thank Steven himself as well as all his staff as when ever I've put comments on Facebook I've always had such good replies from you all!! I can say that only once through my own stupidity I had not put my correct address when ordering & when I got in touch with Stevens staff about it they quickly resent them to me!! Thank you Steven & all your staff & I hope one day health permitting I can travel down to Ayr to visit your shop!!! Robert Wilson
- Robert Wilson
Got a a1 poster print in sale for 19.99 which is fine but I certainly would not liked to have paid the full price ..
- Anonymous
Went to the shop today and canvasses I had previously ordered which had not been delivered (delivery at Christmas time was bad) were in stock at half price - the products on display are stunning, if you can, visit the shop it is amazing. I will be going back in the next few months to add to my collection :)
- Dinky's maw
A

Delivery - Fast

100.00%
Industry Average
Love his collection. Fast delivery and I love the canvas heart print.
- Anonymous
Just received my beautiful canvas print tree of Aura Absolutely amazing. Customer service is brilliant will be ordering more. packaged lovely delivery exceptional & kept well informed,
- Jen
Quick delivery , packed well, the best packaging I’ve ever had…delivered on time , put where I wanted it, courier texted it had been delivered…pictures amazing , I would of been happy paying double , can’t stop looking at the on my wall
- Anji coxon
F

Refunds - Difficult

0.00%
Industry Average
No goods no contact despite repeated emails no refund absolutely abysmal. Avoid at all costs
- Anonymous
Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑
- Anonymous
Going to attempt to get a refund now as I don't think my order will ever arrive.
- Anonymous
44.44%
Industry Average
Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑
- Anonymous
Contacted customer services who sent a replacement order which didn't arrive either! Shipping info has never updated and Royal mail seem to be still waiting on the parcels so I have doubts if they were ever even dispatched in the first place.
- Anonymous
I spoke on live chat. Customer service is disappointing. I have never had such bad customer service from any other shop. They just want your money and don’t care after that! I will never buy from them again. Still waiting for manager to get in contact with me, if they ever do! I gave them one star as there isn’t an option for no stars.
- An ex customer