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Steven Brown Art Reviews

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

Company Reviews

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 30x30 canvas for my mother’s birthday while on a half price offer. It arrived and the image itself was beautiful, but the quality of the canvas was shocking. The image was stretched unevenly onto the edges of the canvas and there was also a chip out the edge. I complained and was advised they would send me a replacement and I could donate the faulty one to a charity of my choice. When I received the replacement I was shocked, it was worse than the original complaint. The Steven Brown signature was wrapping round the edge of the canvas this time. I complained again and received poor customer service. I think they really need to invest in a half decent supplier. The quality is cheap and nasty and most definitely not worth £150!! Really disappointed.”

Posted 6 years ago

“I have admired these for a while and decided to treat myself to a 30x30 canvas when on offer for £75 (glad I didn't pay full price) when it arrived a day later than expected and I opened I feel it looks cheap and it is not very tight over the frame and overlap is not even, let's hope the cushions I ordered are better quality and hopefully the canvas looks better when on wall, very disappointed”

Posted 6 years ago

“I decided to order an A1 print from the website last week. The product arrived on Friday but was actually given the A3 print instead. I then emailed the customer service department and was given a rapid response. The matter was dealt with professionally and I was even allowed to keep the A3 version for any inconvenience. So i have no issue in providing Steven Brown Art with a 5 star rating, despite this minor inconvenience.”

Posted 6 years ago

“Update on my previous review: Prints have now been received and look fantastic. SB Customer services have been excellent today in chasing up and checking that I had received the final part of my order, and have refunded the postage element due to the original order delayed delivery issues. Thanks guys, it was a much appreciated gesture. Suddenly feeling very much better about SB Art, and though I should let you know :) ... and I cant wait to get the art on the wall.”

Posted 6 years ago

“Ordered 6 signed limited edition prints, a print on a board and a mug, all as gifts for various family and friends, with expected delivery of 7-10 days. I received an email accepting my order and three days later an email saying the first of my items was dispatched. By the end of the first week, all items had been dispatched, but clearly from different suppliers. The Board print arrived in 3 days, and the mug within a week. However, despite having a Royal Mail tracking number, the Royal Mail site could not verify the final part of the order as being collected. I contacted SB customer service by email after 10 days from dispatch - 3 days to replay and they stated that the package WAS with Royal Mail. I called the SB customer service and was told by the SB rep that Royal mail has 'had a bin of post stolen'?!! and that my order might have been in there. I have emailed and called again looking for an update, and been told that the 7-10 days is 'working days' and that my delivery will be on time, even though we are now on working day 15!! Latest: I now have a new [4th] part to my order - not sure what it is as order tracker is unclear, but I assume its my prints, and at last they are with Royal Mail - at a sorting office in Heathrow, London?! Printed in China? - after the last 3 weeks, it wouldn't surprise me. SB - you guys got off to such a good start, but the really poor customer email and call service and attention / honesty / openness to customer inquiries really lets you down. I am confident I will get my prints now, but I sent a lot of money and expect a much better level of information and transparency.”

Posted 6 years ago

“I ordered an A1 print framed. It took a while to arrive but was well packaged. Although it is a good frame, I felt the cost was a little steep but as the print was reduced it made up for it. For anyone wishing to buy, A1 frames can be found for a fraction of the price. His style of painting is actually quite common and if you look around you can see other artists that paint in a similar style. Limited edition prints include his signature but it is a printed signature, not the real thing, you need to be aware of that. His art is colourful though maybe at times the colour is somewhat subdued, it will vary for different prints. I would never have paid full price for a print and the constant sale makes you wonder exactly how many limited edition prints were made. In my view, not an investment at all. There are no critic reviews of his art, so I guess at present he is just reaching out and getting himself known. Having said all that, I am very pleased with my print and will purchase more. It's up to you to decide whether you like his work enough to wait a little while to receive it.”

Posted 6 years ago

“Well the reviews here dont look too good”

Posted 6 years ago

“I saw a promotion for prints on the 16th August 2017. I bought six. Delivery time said up to 7-10 days. It is now the 30th August and I have heard nothing. I sent a message on the 25th August and got no response. Yet my email is getting spammed with promotion after promotion. Feel completely ripped off. Wonderful word completely ruined with abysmal service.”

Posted 6 years ago

“I ordered two prints on the 13th August 2017 and am yet to hear why they havent been delivered. Very poor customer service”

Posted 6 years ago

“Very disappointed with the delivery time for these prints to arrive .I ordered these on 14 th of August now the 27th and still no prints. Customer service was poor and said I will just have to wait for them to arrive. Hope they are worth the wait.”

Posted 6 years ago

“Very disappointed with the poor customer service and delivery times. Just hope if my order ever arrives the prints make up for this unfortunate buying experience.”

Posted 6 years ago

“I have always loved the artwork from Steven Brown and to find he had a 50% off sale was the icing on the cake, also there is a huge range of merchandise to choose from with his unmistakable and featuring his delightful artistry”

Posted 6 years ago

“Large canvas artwork had the frame slightly twisted. After photos sent, a replacement was delivered within tge week.”

Posted 6 years ago

“Lovely print and great value bought as a wedding git for friends.”

Posted 6 years ago

“1st Class Customer Service, Excellent quality of stock Well packaged & speedy delivery”

Posted 6 years ago

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Steven Brown Art is rated 2.7 based on 135 reviews