“Took way longer than the estimate for blank labels. It took over three weeks to get blank labels to even get shipped. Then I got confusing emails listing different items in the shipping notice. I was ordering samples because I’m was looking for a reliable vendor for $2000+ in monthly printing. This will not be the place. A big let down. The labels look fine but I don’t have time to deal with an unreliable business that doesn’t seem to have their operations in order.”
“I ordered two packs of 10. I received one pack of 14 and one pack of 9. When I wrote customer support about being shorted, they offered me a 10% coupon code. So… I have to pay more money to get the number of stickers I had already paid for. The extras are nice of the one but I want what I ordered, which is 10 and 10. I do not recommend them.”
“Design approval resolution was poor - hard to really see what I was approving. Label cut was inside the outside of my sticker. Small details that I can see on my 1600 dpi printer could not be seen. Will likely not use your service again.”
“Ordered stickers that came off straight away in dishwasher so asked for clear ones to be sent out and sent the same which again came off in dishwasher”
Hello,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you've experienced these problems with your stickers.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I've just sent you an email to further assist you with this issue.
Josefina
“Hi, as long as I’ve ordered for your 4 days delivery feature and I still haven’t received anything 14 days later, I’m not happy at all with Sticker it.
Thanks,
Clara”
Hi Clara,
Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order yet.
I have looked into this for you and found the following:
- You approved your order on Sunday 3rd December meaning your order was due to ship by Thursday the 7th.
- We shipped your order on the 5th of December, 2 days earlier than the deadline.
- Your order was shipped with GlobalMail which is the standard shipping option. I can see the tracking information has been updated today to show it has been received in your country.
We advertise our shipping date as 7 working days to your shipping country. Today marks the 7th day.
There does look to be some minor delay with the shipping courier meaning your order should be with you in the next few days.
I am very sorry that this has happened and I will contact the courier to find out what has caused this delay.
I will drop you an email tomorrow morning with an update.
Once again, thank you for your review and I do apologise for the issues caused.
“Shockingly bad quality on the several samples we ordered. Bad cuts on the edges, many stickers with lines and errors from the printer (why weren't these removed in quality control?) and some colors are completely off (cream printed as blue).”
Hi there,
Thank you for taking the time to leave us this feedback - I am very sorry to hear you have experienced so many issues with your order.
I am going to drop you an email now so you can send us some photos. I'll share these with the team and get replacements out to you as soon as possible.
Once again, I do apologise for all the issues caused and I look forward to hearing back to your email.
Lauren
Hi,
Thank you so much for taking the time to share feedback.
I am so sorry to hear that you had a negative experience with our stickers.
I completely understand that you were disappointed with the shipping time and the color of your stickers. We're committed to providing our customers with a positive experience, and we will take your feedback into account as we improve our processes.
I will also be happy to make sure that we fix the color issue with your stickers. I will email you shortly so I can further assist you with this matter.
Once again, I do apologise for the inconveniences caused.
Josefina
Hi Julia,
Thank you for taking the time to leave us a review. We're sorry to hear that you're unhappy with the shipping time for your stickers.
I can see your order is in our US warehouse waiting to be collected and delivered to you.
You can track your order here - https://www.ups.com/track?track=yes&trackNums=1ZCR48640336178939&loc=en_US&requester=ST/trackdetails
I hope this information helps, I also hope you'll consider giving us another chance in the future. We're always working to improve, and we're confident that you'll be happy with your next order.
Thank you again for your feedback,
Josefina
Hi Jesus,
Thank you so much for taking the time to share your feedback.
I'm extremely sorry to hear that you have yet to receive your stickers, your order still shows the status "on transit" in the tracking information.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
Please allow me to offer you a re-print, I will ensure that a tracking link is sent over to you as soon as it is ready.
Once again, I do apologise for the delays and issues caused.
Hi Ruth,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you have yet to receive your stickers - we did get back to your emails to explain that the updated address did not reach the courier in time for shipping.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I have chased up on your replacement order which is due to be shipped on Thursday - this will be sent express to the correct address.
Once again, I do apologise for the delays and issues caused.
Lauren
