“Quite dissapointed with my first purchase, chose curved edges and stickers were made with straight edges. When I raised this issue I was told that nothing could be done as apparently I had approved the designs. I assumed that I was simply reviewing the design (ie. colour etc.) and that the preview that was sent to us was not indicative of the shape of the edges.”
“Disappointed with the order completion times. I ordered on the 8th Jan, specifying we needed it by the 15th. Was told you would aim to ship the order within 5 working days. We paid the invoice immediately, then there was nothing here by the 17th Jan. I called and spoke to Lauren who said it was still in production. It got only posted on 23rd and arrived on the 24th, a full week after the event we ordered the stickers for. I do understand, that we should have ordered earlier, and accept next year we need to give more time, but if it was THAT busy, you guys could have told me when we ordered...”
“The brilliant background is totally disappear under the purple color printing ! ... Nobody saw it in produiction ?
Such a long delievry time ... more than 4 weeks for such a bad result !
Try to improve a real HUMAN connection in the future ...
regards, Benoit”
Hi Ross,
Thanks for taking the time to leave a review.
I do apologise for the delay in getting an updated proof sent over to you - I have informed the team to get working on this right away.
If you ever have any questions or need a status updated, please feel free to drop us an email and we'd be happy to help.
“Funny. I got the review email and I still dont have a product to review. Unfortunately, I cant speak to the product, or the customer service since my product has been delayed for about a week and I have not heard a word from the company. Would have been nice to have someone from the company reach out when a package just stops in the delivery process, but I doubt they track those things. Will have to try another company next time. My guess is the stickers are done well, but cant be sure.”
Hi Brandon,
Thank you so much for taking the time to share your experience with us at Sticker it. I truly appreciate your feedback and I want to sincerely apologize for the inconvenience caused by the delay in receiving your product.
I understand how frustrating it can be when a package gets delayed and we regret not reaching out to you to provide updates during this process. Your feedback will be taken into account and we will make sure that this issue is addressed so that it doesn't happen again in the future.
I understand that you were not able to review the product or our customer service due to the fact the order hasn't arrived, and we apologize for the missed opportunity. Your trust is important to us, and we would like to make things right. I will drop you an email now to discuss next steps in getting this sorted.
Once again, thank you for bringing this matter to my attention. We value your support and I hope to have the opportunity to serve you better in the future.
“Not as sticky, even the heavy duty, as we needed. Did not stick to textured plastic. I had asked an employee if it would stick to textured plastic before ordering and I was assured it would.”
Hi David,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you have yet to receive your sample pack.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I have chased up on your replacement order which is due to be shipped on Thursday.
Once again, I do apologise for the delays and issues caused.
Josefina
“I placed an order for custom shape clear stickers. Unfortunately, no mention was made by the company that the liner on these stickers doesn't have any splits, which makes removing the labels from the backing a problem. Some feed back when the order was placed would've been helpful, but that didn't happen.
Other than this, the material and printing seem fine.”
“Horrible communication, late delivery, product quality was poor. I paid for expedited shipping, they gave me an approximate delivery date, and it was missed by 3 business days.”
Hi Kelly,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that were not satisfied with your overall shopping experience.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I've sent you an email to discuss different options to address your concerns. We're committed to making this right for you.
Once again, I do apologise for the delays and issues caused.
Josefina
“Very disappointed in my order! Shipping took forever - a shipping label was created on January 11th, and it wasn't given to UPS until January 16th. When it did arrive, it was packed in a very flimsy cardboard mailer and my stickers were inside in just a plastic bad. No additional packaging or branded material for Sticker It. Then the stickers themselves look terrible. The two stars is because the quality was actually very nice, but the colors are so faded from my actual design. (I'm including a side by side of the design printed with anotehr manufacturer - you can clearly see a difference in the colors.) The durability quality of the sticker is great, but that was the only good thing about this order.”
Hi Ruth,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you've experienced these problems with your stickers.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I will reach out to you shortly via email to offer you a solution, we really want to make this right for you.
Josefina
“The overall products are beautiful. They did not print the proofs though; on all three neon colors (pink, orange, yellow), the third stripe from the left and last stripe on the far right are supposed to be white. Instead, the third and last stripes were printed as the color of the neon background.”
Hi Jonathan,
Thank you for taking the time to leave us this review and bringing this issue to my attention.
I am very sorry to see this has happened to the prints of your stickers.
I have set up a re-print for you now to get this corrected. We will get these shipped early next week and I will personally quality-check them to ensure the issue has been fixed.
Once again, I do apologise for the inconvenience caused and thank you for your useful feedback.
“The Stickers look beautiful and are cut very nicely. But that's about it. We've tried with multiple persons to add them to the cups. One sticker tore apart while removing it from the transfer paper. Not one sticker did stick evenly on the cup so I doubt that they will survive being in the dishwasher. Which was promised on the website.”
Hello,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you've experienced these problems with your stickers.
I understand how frustrating this must be and I apologize for any inconvenience this has caused.
I've sent you an email so you can provide additional information about the issue, I will then fix this quickly for you.
Josefina
“Loved the quality of the sticker material, but the print job has an odd pixel-like pattern or fine white dots. The image I submitted was a 400 .Tiff set in CMYK, so I was surprised to see the resolution looking so poor.
I really love the quality of the paper thickness and gloss, but I probably won't go with Sticker It because of the printing.”
Hi Jennifer,
Thank you so much for taking the time to share your feedback and photo.
I am so sorry to hear that you were disappointed with the print quality of your stickers.
Please allow me to share this photo with our team so we can investigate this issue and fix it as quickly as possible for you.
Once again, I apologise for the inconvenience this has caused you.
Josefina
