“We have not received our order. I received a notice that the stickers were delivered, but they are no where to be found on our end. I have asked StickerIt for help, but to no avail. If someone could share more information about exactly where it was delivered, that might help. This order was short of $400.00. We have no stickers and may have to cancel payment if we can't locate them. Please help.”
Hi,
Thank you for sharing your feedback. We’re truly sorry for the stress and frustration this situation caused, especially given the value of your order.
We know how nerve-wracking it is to receive a delivery notification without the package actually in hand. While we were in touch during the search and offered a reprint if it didn’t turn up, we apologise that we couldn't offer more direct answers at the time.
We're very relieved to hear that your package has now been found, but we take delivery issues like this seriously. Moving forward, we will be reviewing our shipping process and carrier communications to help prevent similar issues from happening again.
Thank you so much for your patience while this was sorted out. Now that the stickers have arrived, we truly hope you’re happy with how they turned out.
Best regards,
Lauren
“Tout s'est très bien passé ! Je les ai contactés pour avoir des informations et j'ai reçu une réponse très rapide. J'ai ensuite passé commande, le délai a été rapide également et les étiquettes sont telles que je le souhaitais. Je recommanderai avec plaisir.”
“The ordering process and the quality of the stickers is fantastic. What lets it down is the courier service - we have trouble with UPS every single time we order. Could you consider using a different courier?”
“Excellent customer service and great quality products.
I ordered from Sticker it for Team Lottie Jae, our fundraising project supporting Action for BPAN. Unfortunately, my first package went missing in transit, but as soon as I contacted Sticker it they dealt with it immediately and arranged a replacement without any hassle.
The replacement arrived and I was really pleased with the quality. Their communication and customer service were excellent throughout, and they turned what could have been a frustrating experience into a very positive one.
I would definitely order from them again and happily recommend them. Thank you for looking after us so well! 🦋💗”
“Awesome quality for bike tube stickers for our national bike org Adventure Cycling Association. Great price, swift shipping and great customer service when I had questions. Highly recommend this company and we will use again!”
Hi Katarzyna,
I’m really sorry to hear that you haven’t received your order. I’ve looked into this for you and can see that it was dispatched on 2nd September with Royal Mail, so it should have arrived by now.
As I wasn’t aware there was an issue with the delivery, I’m going to send you an email now so we can discuss this further and work out the best way to resolve it for you.
I’m very sorry for the inconvenience and frustration caused.
Lauren
“I was looking for some print side adhesive stickers and they were difficult to find. Sticker It had them and they did an excellent job, the quality is great and uploading the image I wanted was very easy. I highly recommend Sticker It for their quality and service.”
“Print quality is great, and the die cut ones came out really well. We had some circular ones and these were not quite so good, not quite centred so borders are uneven but overall pretty good”
“I was skeptical but it came out great delivery time took longer I probably wouldn’t pay for excited shipping because it’ll stop get to you the same time”
