StockX Reviews

Name: StockX
Rating: 1.83

1.8 Rating 368 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lawrence L. Alexander

Anonymous

126

Anonymous

Anonymous // 01/01/2019

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“Fake at worst, faulty at best $175 Aud (delivered) Nike Lebron 18 Dunkman. Middle air bubble in the tounge of both shoes disintegrated on first wear leaving a hole in tounge of both shoes. Normal = faulty product, return for full refund. StockX = send multiple emails and photos, wait a week, get told, because the stockx quality tag has been removed and shoes have worn the authenticators final judgment (which is completely outside of local consumer law) is that no return or refund is possible and you can have a $20 discount voucher towards a future purchase. Why would you think I would EVER make another purchase through StockX. Be warned people.... from my experience they're theives!”

Helpful Report

Posted 2 years ago

“This company is stealing credit card customer information. My son made a purchase by mistake by just clicking on an item to see it. I paid for his mistake and since there is no way I can delete my credit card number from the website, i decided to request a different credit card number. The company updated the credit card number without my authorization and when my son was searching the website, I got charge again for 1400 dollars without giving authorization to the company to use a new credit card number. There is no customer service number to call. I called the credit card company to dispute the charge, the credit card company confirmed that it is illegal for them to update the credit card number without customer authorization, but they do it anyways.”

Helpful Report

Posted 2 years ago

“Absolute worst customer service I’ve ever dealt with. They sent my shoes to the wrong address and refuse to refund me for the purchase. They won’t even respond now. No one should trust this company. Even trying to get a hold of anyone is a nightmare and they clearly don’t want to deal with customers.”

Helpful Report

Posted 2 years ago

“Ordered a graphics card, received a grey shirt. Never order on here for your own good, I should’ve read reviews on the platform before I made my purchase.”

Helpful Report

Posted 2 years ago

“Dreadful experience with StockX. I was going to be away so rescheduled delivery through the delivery notification email/service provided to me through UPS (to protect the item). The rescheduled delivery never occurred prompting me to contact StockX customer services as the parcel seemed lost or at least stuck somewhere. StockX were very blunt and unhelpful due to their policy of not amending a delivery, refund and claim regarded as null and void, basically you've lost your money. Opened an investigation with UPS which highlighted it may have been delivered to a wrong address by StockX but the outcome could only be handled by StockX which as we know are unwilling at this point to help. Case is pending with my CC company to reverse the charge before seeking legal action. StockX are VERY unhelpful when things go wrong and clearly do not care about their customers. I will NOT be using their services again.”

Helpful Report

Posted 2 years ago

“Last time I am selling through this app because it seems like there is a group of either UPS or Stockx employees stealing items from the boxes and the company won't address the problem. I sold a pair of shoes it arrived there on the 20th over a day later they contacted me saying I sent an empty package. I have proof of delivery with the weight documented at the UPS store and they refuse to help me because I lost my drop off receipt. I have sold 17 shoes through this app and have had similar issues before with this app it's not the first time.”

Helpful Report

Posted 2 years ago

“don't expect that the you will get help by customer service. Every single time I have been purchased an item through Stockx, I always had a bad customer service experience. they are unprofessional and unknowledgeable. less than one star”

Helpful Report

Posted 3 years ago

“They sold me FAKE trainers - nice surprise for my daughter on her 18th birthday. The more I read up about them the more horror stories I hear!”

Helpful Report

Posted 3 years ago

“My $700 item arrived damaged and they didn't care. They offered me $30 off as a "courtesy." Screw this company”

Helpful Report

Posted 3 years ago

“This company charged me $173.66 for a pair of shoes I DID NOT order. After getting in contact with them via email they refuse to refund me. They are fraudulent! Beware!”

Helpful Report

Posted 3 years ago

“Never received my shoes , tried contacting them with no luck . Made a compliant with PayPal then stock x just suspended my account.”

Helpful Report

Posted 3 years ago

“They damaged my item blamed me charged me assume I sent it like that but Why would I send something I know they will fail and charge me for makes no sense but they did I got charged they sent back damaged item worthless and suspended my account be careful when sending items take plenty of pics before packing and sending or just avoid using these scammers”

Helpful Report

Posted 3 years ago

“Worst company I’ve dealt with ever. I had my sneakers canceled and they refunded me the same day. 10 days later I get the shoes, and then they recharge me for no reason without permission and I said I canceled my item and now you guys are recharging me and not refunding me. Under the law it states that a company cannot charge you for a item that you didn’t order and that they don’t have the rights to charge you if you didn’t want it but happen to receive it later one. Staff was really rude when I was talking with online chat and ended chat when I was still taking with them and they were not helpful. Had to contact them more than a month and they kept saying a stock x specialist will get back to you and I haven’t heard back from them. It’s been almost 2 months and they are dodging my messages when I’ve bought more than 10+ pairs from them. I’m no longer a loyal customer and don’t trust stock x. They are a company you don’t want to do business with. Currently Ive filed a dispute with them”

Helpful Report

Posted 3 years ago

“I ordered a pair of Yeezy boost 350 sesame and received clothes from Zara in a box. There was no receipt or anything in the box. The box in which it came in, was not tampered which means it left StockX that way. They claim to inspect their merchandise so how do I end up with clothes instead of a pair of sneakers I paid 450 dollars for. I am still waiting for customer service to respond back to my email after I sent them pictures of what was in the box. After this I definitely will not be doing business with StockX again. They are a million dollar business with a hundred dollar customer service operation. In the last 4 years I have spent close to 10,000 dollars with them but no more.”

Helpful Report

Posted 3 years ago

“I was promised a delivery date for May 3,2022,and I'm still waiting. I placed my order on April 22,2022, and they keep stalling telling me the seller has two days to ship. It has exceeded the day, and still waiting. They take your money right away. I will never ever order anything from them again they're the worst ever. Can't never get my business again.”

Helpful Report

Posted 3 years ago

“does not do exchanges, very disappointing”

Helpful Report

Posted 3 years ago

“Horrible service. High fees. Shipment status can be better. Ordered shoe. Took about 3 days to get to stock x. After a full week shoes that shoewas authenticated. Checked status expecting to finally see shipped...No status. Checked email and they said order was canceled. Confused and speechless. Never again. Bad first impression of a company. Is”

Helpful Report

Posted 3 years ago

“Would not purchase from here again. Shoes arrived flawed and damaged. Threading coming out and dented in certain spots. Immediately reached out to support with photos, they said it meets retail standards. I reached out to a retail store and they confirmed it would not go on their shelves. Very disappointing experience and company.”

Helpful Report

Posted 3 years ago

“My son who is now deceased used to get a lot of his shoes from stocks so I recently purchased a pair or retro 5 raging bulls size 3.5 (GS)2021 for his son(my grandson) I got them in a few days BUT The sneakers were different colors and one looked a bit dingy and worn and the sweats is rougher on the used looking one. I was very unhappy so I did email them and sent all of their required pictures like below and they opened a claim Their response was bs IMO ******This was in their response “They have informed me that the issue you are referring to has been a consistent manufacturing variance throughout its production. They took a look at your photos, and see that this item would be acceptable per our deadstock conditions and from the retail shop or manufacturer. ”****** Im sorry but I’ll show you the pics of how I got them And see what you think. I do not think this is acceptable as retail or the manufacturer If I thought I would be getting mismatched sneakers I would have NEVER ordered them. Their trying to make it ok wasThis ….. “we, unfortunately, do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Because of this, I can provide you with a $30-off discount code for your next purchase with us or a $20 partial refund for this purchase. You may also relist this item for sale on our platform if you would not like to keep the item. I won’t be ordering from them again, and will either buy retail or use goat. These cost 134 shipped Who would pay that for mismatched shoes. I know if it was a retail store they would probably have send them back to the manufacturer and I don’t think the manufacturer would have even shipped this pair out Like this Is this normal? Imo NO they the colors should match and the suede shouldnt be rough like that on one and smooth on the other one”

Helpful Report

Posted 3 years ago

“I received my nike dunks all dented up at the top of my sneakers I reached to advise customer service and basically I was told I have to keep them as they are”

Helpful Report

Posted 3 years ago

StockX is rated 1.8 based on 368 reviews