StockX Reviews

Name: StockX
Rating: 1.83

1.8 Rating 363 Reviews

20 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.8

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jéssica Di Giacomo

Blanche Rivers

Lawrence L. Alexander

Anonymous

StockX 1 star review on 10th October 2023

Anonymous

123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased expensive basketball shoes for my grandson. The shoes arrived and he tried them on found them to be a little tight. These overseas companies don't always get American sizes correct. Stock X will not take returns or exchanges so your forced to sell them on their website. You must return the shoes to Stock X for review and sell. They emailed us and said the shoes were a little worn, which my grandson never wore them, so they are returned them to me. YOU WILL LOSE MONEY WITH STOCK X.”

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Posted 1 year ago

“Excellent service !!”

StockX 5 star review on 7th September 2023

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Posted 1 year ago

“A seller met my bid amount but failed to send the sneakers in. Stock X located another buyer that would meet the same price. There was a little delay in receiving them due to the first seller but the second seller shipped them immediately and I received them sooner than originally expected. Stock X as far as I can see is the only reseller that sells the Asics X Keith X-men unopened with all accessories included.”

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Posted 1 year ago

“Sneakers we ordered came in excellent condition and shipped right away, we received them even sooner than expected! This is our second order from StockX and we are Very happy with our purchase.”

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Posted 1 year ago

“Shoes were clean and on time. Good service”

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Posted 1 year ago

“Quick delivery. Great shoes. Good price. Exactly as advertised.”

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Posted 1 year ago

“My package arrived on the date and time it said that it would the package & shoebox came intact so let's just say that I am very happy with my order. KEVIN C.”

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Posted 1 year ago

“Two of my orders were cancelled!! One was a birthday present!! Very frustrating Rich Whitehead MBE”

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Posted 1 year ago

“Allowed me to plass bids v helpful”

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Posted 1 year ago

“It's unfortunate that they don't do returns. It's an online goods company that doesn't allow returns. Pretty ridiculous especially that everyone else does it. Ordered a Nike Dunk Low Jumbo that is too small for me. I did all the research and all review sites mention that they're true to fit but in reality, you should go half size up. I'm not buying from them again.”

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Posted 1 year ago

“Shoe is dirty”

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Posted 1 year ago

“I purchased some adidas white mountaineering shoes with the ultra boost sole. The item was real but the whole sole has yellow stain from oxidation. I wish I would have been warned about the issue before hand. I will never use stock x again”

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Posted 1 year ago

“Very pleased with the service and the sneakers received”

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Posted 1 year ago

“Tried selling a brand new moon watch. They have sent me back a bashed up old watch claiming it’s mine. No way to get hold or speak to anyone. These guys need to be shut down.”

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Posted 1 year ago

“Appalling customer service - do not use these guys. They do not care for their community.”

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Posted 1 year ago

“DO NOT BUY FROM THEM!!! DECEITFUL!!! When placing an order it tells you the seller has 2 business days to ship to stockx. It's been 2 weeks and seller just is in the process of shipping to stockx. It's outrageous to wait a month for sneakers. They also charge Processing Fee $4.95 and Shipping fee $14.95. You could forget about reaching a live representative!!! And yeah sit around and wait for them to reply to your email. You'll turn blue. Do yourself a favor & order from legit companies like Nike, Dick's sporting goods, Footlocker, Champs... ( 3-5 days delivery FREEEEEE!!!!)”

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Posted 1 year ago

“I purchased a Swatch Moon watch from them. I inquired if it was genuine to which they answered yes. When I received it, it is an obvious fake. When I tried to get a return authorization via several emails, they were never answered. Funny that they responded via this same email address when I was inquiring about the watch. I sent it back with signature required via USPS to the 644 West Addison Street address on their website. The USPS said no such business there. This company is a major scam dealing in counterfeit goods. Shame on me in the first place...it is sounds good to be true then it isn't true.”

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Posted 1 year ago

“Stock x is a scam company - you buy 1000 dollar damaged sneakers from them and they won’t take them back or give u a refund do not buy from them”

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Posted 1 year ago

“Avoid even looking at this site! My son was looking at their site on his phone. He had ordered a pair of shoes once before, and we did not realize that our credit card information had been saved to the site. He was looking to see what the shipping costs were before placing another order. He was using his phone and went from looking at the shipping fees and the next thing he knew he had made a purchase. Because our credit card was saved, they did not ask for billing information or pause to let him confirm he was ready to make the purchase. When he realized the order had been processed, he immediately contacted customer service to say it was an error. He had just put a pair of shoes in the cart to determine what the shipping costs would be - not a pair he wanted. He was speaking with someone within minutes of the transaction taking place and he received no assistance whatsoever. They just kept saying they have a no-cancellation policy. He is 15 years old. It is not his credit card. He spoke with 3 customer service people. The third told him he would look into making an exception and get back to him by email. This email never came. My husband took over and tried twice to get the order cancelled. They were contacted within minutes of the purchase. It isn't like the product was already shipped or even would have had a chance to be located. The charge to our credit card was $470. Significant. No assistance whatsoever. We have started the process with our credit card company to dispute the purchase, but we have to wait another five days to allow the merchant to process the cancellation. I am not very hopeful that this will happen. We will never use this site again. Total Scam. Avoid even looking at the site and never give them your credit card information!!”

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Posted 1 year ago

“Fraud purchase. Person using card #1-914-814-6877 understand investigation. Purchase 500 of sneakers from your company”

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Posted 1 year ago

StockX is rated 1.8 based on 363 reviews