Name: Study365
Address: Study365406 , White Horse Lane LondonUnited Kingdom, Study365406 , White Horse Lane LondonUnited Kingdom, United Kingdom
Rating: 4.79

“I have put my claim through paypal for the paper certificate not being received and being ignored by e-mail (6 sent), needed this for interview as I did not even receive the e-version. Very disappointed, with so many providers offering a better service I would not use you or recommend your company. This happened with the first course I had with you, I had to chase the certificate, I should have learnt from that. I will re-take this course with another training provider and await refund.”

Helpful Report

Posted 5 years ago

Dear Lesley, Thank you very much for your feedback. We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. The certificate has been posted at the day after your original certificate purchase and we were reported by Royal mail ,that the certificate was delayed due to unavoidable circumstances. We have posted the relevant certificate by using 48 hours delivery option.The certificate should need to be delivered within 48 hours and we believe that the certificate is been delivered in regular time frame. Regards, Student Support Team.

Posted 5 years ago

“I have purchased course in accounting software from uk based website. When I open course it was designed for USA. Terminology quite different, taxation very different. It was not use to me at all. I have complain straight away but month pass by and not refund or replacement despite regular email, they by the way looks like poor google translated from unknown language like for instance :Would like to raise a complaint or you can request a refund kindly drop a new email as requesting your requirement.”

Helpful Report

Posted 5 years ago

Hello Natalia, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team

Posted 5 years ago

“Having registered on the Level 3 in education, I found the resources of little use. The sample assignments didn't meet the grading criteria for the course. Upon completion it has taken over 6 weeks to get my grades for the course, despite having been told that I would have them in under 2 weeks. Numerous support calls and emails later and I have been lied to numerous times and still don't know whether my assignments have been marked. Hopefully i will have more luck in getting my money back.”

Helpful Report

Posted 5 years ago

Hello Chris, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team

Posted 5 years ago

“Having registered on the Level 3 in education, I found the resources of little use. The sample assignments didn't meet the grading criteria for the course. Upon completion it has taken over 6 weeks to get my grades for the course, despite having been told that I would have them in under 2 weeks. Numerous support calls and emails later and I have been lied to numerous times and still don't know whether my assignments have been marked. Hopefully i will have more luck in getting my money back.”

Helpful Report

Posted 5 years ago

“After purchasing my course did not hear from Study365 within the 48 hours in the terms and conditions. I then sent them multiple emails, called and left voicemail messages and received nothing. I purchased the course through Reed and thankfully they managed to get my course info sent to me. I don't know where all of these great reviews are coming from, most of them make me laugh as they couldn't be further from the truth in my experience. In my opinion Study365 are a shady company and should be avoided. The only email I received from them was from a mail server with hundreds of reports of phishing and scams…I think that's a bit odd. I've done my research on the company, I'll be going to Citizens Advice to assist me with a refund.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback, we really appreciate it. We take your comments on board. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Email Address • Contact Number We appreciate that you have taken the time to write to us about your experience and offer an apology over your experience with us. Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365 - Support Team

Posted 5 years ago

“Study365 has rich selection of valuable courses which can give you a lot for reasonable price BUT is not worth to buy as you will waste a lot of time with customer service as their interface is full of mistakes and customer service is POOR. Do NOT BUY more than one course! - If you do, not all courses will be assigned to your account unless you will contact customer service. Not all courses have exam included as advertised (after finishing your course you have to wait a few more months for them to add exam, even if you contact customer service). When you finish course and pass exam there is high chance you will be assigned wrong certificate then you have to contact customer service again. I bought 14 courses with this company over past 2 years and customer service told me that I am experiencing troubles because I bought many courses. Some courses when finished and passed exam are still under the evaluation. It can take several months for issuing your certificate. I contacted customer service (no answer) and after 2 months and 3 weeks still dont have certificate which supposed to be included in the price - false advertisement again. Do not rely on customer service promises as they dont keep them! I Do NOT recommend this company!”

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Posted 5 years ago

“I paid for advanced pest control in UK the material was American nothing at all which covers UK & eu legislations stay clear if your looking from UK I have been informed by city & guilds and rsph/Boca that this course is no good for anyone also to literature is miles out of date”

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Posted 5 years ago

“Worse college ever, I am waiting for my refund back for more than two months, the courses are unbelievable, worse of all the courses I had done, communication with them is just, I don't care what you think, you pay us, we have your money, so now, deal with your loss, shameful.”

Helpful Report

Posted 5 years ago

“Shocking poor service beyond payment; course didn’t work, phones and email hardly ever answered, take ages to resolve issues. Am still waiting for a valid invoice after 4 weeks and countless attempts at contact, have been repeatedly told “you will have it in 2 hours” just to get rid of me. Do not have anything to do with these cowboys!!!”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback. We apologise for any inconvenience that this may have caused you, and we hope that our Support Team was able to provide a satisfactory solution for your query. Please feel free to contact us if any assistance is needed in the future. Best Regards, Study365

Posted 5 years ago

“No answer No login details no password Send me someone password and login and avoid answer”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback. We apologise for any inconvenience that this may have caused you, and we hope that our Support Team was able to provide a satisfactory solution for your query. Please feel free to contact us if any assistance is needed in the future. Best Regards, Study365

Posted 5 years ago

“Paid £29 for an Excel course. Course never delivered, I have been waiting for a refund since April 2nd, 2018. Someone on their line called "Tony" keeps saying they're processing the refund. A big lie. I have notified VISA who is dealing with it so I can get my refund. Stay away. Rubbish!”

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Posted 6 years ago

“Study365 mis sold me the Prince2 Foundation and Practitioner online course. They said they would send me the Managing Successful Projects Prince2 2017 manual but when I went to start the online course they said it was a mistake by the customer services adviser. They promised they would print off other documentation and post it to me but this never happened. All they did was email some pretty useless PDF files. I'm now in the process of trying to get a refund of £495 but this is also very challenging. They don't call you back and are ignoring my voicemails and emails. It's been over a week since I requested a refund and I haven't got anywhere. I will provide an update when or if I get my money back.”

Helpful Report

Posted 6 years ago

“Study365 provided me a Training Package for PRINCE2 in English. Having studied and then paid £199 for the exam, I subsequently discover that a matter of days after purchasing the course, the exam was no longer available in English ! . Despite their initial willingness to engage and the promise of a refund, I have now waited over 4 weeks and received nothing. They now fail to respond to any emails or attempt to contact by phone. On making attempts to call the company , I often get diverted to a mobile answerphone despite calling a landline. They appear to have a very slack attitude to customer service. I'm now finding myself having racked up over 2 hours of my time, simply trying to get my money back.”

Helpful Report

Posted 6 years ago

Hi Richard, Thank you for contacting us. We are sorry to hear about your experience. At Study365 we pride ourselves in maintaining the highest quality standards for our customers, however sometimes things do go wrong. Please give us an opportunity to put things right for you by contacting us on info@study365.co.uk with the details listed below: • Full Name • Email Address • Daytime contact number • Best time to call you Our customer service manager will be handling this personally and will reach out to you shortly. We assure you that we will find a solution reassuring you of the level of service we commit to. Kind Regards, Study365

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Study365 Reviews