Sunglasses.ie Reviews

Name: Sunglasses.ie
Rating: 4.71

4.7 Rating 442 Reviews

93 %

of reviewers recommend Sunglasses.ie

Company Reviews

Metrics

Info

4.7

Based on 442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01 661 8602

Email:

robbie@sunglasses.ie

Location:

23a Dawson Street, Dublin 2,
D02E403

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Sunglasses.ie 5 star review on 1st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a call to advise the sunglasses would be delayed until after the bank holiday, I explained they were a birthday present but wasn't an issue if delayed a couple of days. Received a knock on the door two days later and the sunglasses had arrived in time. Really good service, will definitely buy from here again.”

Helpful Report

Posted 4 years ago

Hi Teresa, Many thanks for your positive review, we really appreciate you letting us know about your shopping experience with ourselves. We hope you will be back in the future :) Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Great service. Ordered prescription glasses - Robbie has great knowledge and gave great advice and service. Super quick ordering and delivery for a custom pair. Excellent all round service. I will shop here again.”

Helpful Report

Posted 4 years ago

Hi Jim, Many thanks for your positive feedback we really appreciate it! We look forward to helping you in the future :) Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Called to the shop on Dawson Street this afternoon to leave my sunglasses in for repair. Fixed on the spot - no charge. Superb customer service. Would highly recommend. Thanks so much!”

Helpful Report

Posted 4 years ago

Hi Deirdre, Many thanks for your positive review, we really appreciate you letting us know about your customer experience with ourselves. We hope you will be back in the future :) Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Really great service. Got a call to chat through options when there was an issue with my order, and it was sorted in no time and my order was with me so quickly. Highly recommended.”

Helpful Report

Posted 4 years ago

Hi Helena, Many thanks for your positive feedback we really appreciate it! We hope you will be back in the future :) Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Placed an order on the 9th, took me a while to get the paid invoice confirmation. Got into the chat requesting this and they send to me...Never got a order number or confirmation, as I paid 262 in a Gucci Sunglasses I asked when I would expect the delivery date, they informed me that they are short in staff because of the COVID restrictions and would take another few days to be dispatched...waited a week and nothing...got in the chat again and they contacted me back...the person was absolutely rude over the phone and saying that I had contacted them so many times"of course buying from Ireland to Ireland and take more than a week to get a delivery date"...Requested my refund and she said would be refunded straight away...hum mow there is another story as I haven't got the refund yet...so there is no straight away hum??? avoid this company until we can get to their shops and buy physically...”

Helpful Report

Posted 4 years ago

“Ordered a pair of sunglasses for mi wife's birthday present. Website advertises free shipping on the same day if ordered before 1 pm. I got an email to say shipping wont take place for another 8 days. When queried, staff are friendly and offered alternatives but it all comes down to " Please note that in very rare cases delivery can take up to 28 days". These should be advertised at the point of sale. Not happy.”

Helpful Report

Posted 4 years ago

Hi Alvaro, I'm terribly sorry we couldn't dispatch your order sooner. We are working very hard to dispatch orders as quickly as possible but with reduced staff and the large influx of orders we are receiving, it is taking a little longer in some cases. If there is anything else we can do to help please do not hesitate to contact us. Kind regards, Sunglasses.ie

Posted 4 years ago

“Next week will be the start of the 5th week since I ordered a pair of prescription sunglasses, I have called many times to be told firstly they are in the lab then they needed more measurements and today the same thing they are in the lab they will have them next week like I have been told again and again. I am very disappointed with this service and although the reviews appear very good for non-prescription sunglasses, I would recommend avoiding this company if you do not plan on waiting a lifetime for this lab that must be on the other side of the globe at this rate. The customer service team have been very pleasant but not helpful. At this stage I feel like it's just a joke!”

Helpful Report

Posted 4 years ago

Hi, My sincere apologies again. Many thanks for taking the time to leave your review and taking my call. I have taken steps since becoming aware of your issues that will hopefully prevent this happening moving forward. I do hope you're happy with your order and I will track first thing to make sure it's delivered tomorrow as promised. Kind regards, Robbie

Posted 4 years ago

“10/10 Very quick replying to any email, very happy with the glasses and overall service. Will be back”

Helpful Report

Posted 4 years ago

“Excellent quality and friendly staff”

Helpful Report

Posted 4 years ago

Hi Lee, Many thanks for your positive feedback, we really appreciate it! We always try our best to make sure our customers and have a great shopping experience :) We hope you will be back in the future! Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Great customer support”

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Posted 4 years ago

Many thanks for your positive feedback, we really appreciate it :) We hope you will be back in the future! Have a great weekend, Sunglasses.ie team

Posted 4 years ago

“Glasses arrived super fast and I was really impressed that a member of staff contacted me to explain the glasses sizing and helped me choose the correct size for me! Also love buying from an Irish business :)”

Helpful Report

Posted 4 years ago

Hi Sarah, Many thanks for your positive review, we really appreciate it :) We always try our best to make sure our customers are satisfied and have a great shopping experience. We hope you will be back in the future:) Have a great weekend! Sunglasses.ie team

Posted 4 years ago

“Highly recommend sunglasses.ie .I received great customer service from Jolie. Will def be using them again”

Helpful Report

Posted 4 years ago

Hi Mairead, Many thanks for your positive feedback, we really appreciate you letting us know about your shopping experience with ourselves! We always try our best to make sure our customers are satisfied :) We look forward to helping you in the future. Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Placed my order on Feb the 11th. Was called on Feb 12th. Was told I would have them in 7 days. Chatted to customer service on Sunday night who said they would get back to me Monday as they had to contact the lab, had to contact customer service again on the Tuesday as I wasn't contacted as promised. I was advised I was misinformed about the 7 days, but they'd contact the lab and try get them quicker. Here I am 15 days after placing the order with absolutely no indication as to when I will receive my glasses. Anyone I have spoke to has been extremely pleasant to deal with, but the companies lack of contact around orders is very poor. Could have went to most other opticians and had my glasses within a week, of not 2 hours.”

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Posted 4 years ago

“The sunglasses I ordered was perfect. Delivery only took 2 days even in these precedented times. Robbie was fantastic I have never had customer service like this in my life. Would definitely recommend your company to friends. And will definitely be buying from your website again. Best of luck.”

Helpful Report

Posted 4 years ago

Hi AnneMarie, Many thanks for taking the time to leave a review, We really appreciate it We always try our best to make sure our customers are satisfied with our service and have a great shopping experience! We look forward to helping you in the future :) Best Wishes, Sunglasses.ie team

Posted 4 years ago

“Just received my sunglasses today, only ordered on Saturday, top drawer service I will be recommending Sunglasses.ie to all my friends and family.... Ann”

Helpful Report

Posted 4 years ago

Hi Ann, thank you for your great feedback. We really appreciate you taking the time to let us know about your shopping experience with us. We look forward to helping you in the future :) Best Wishes, Sunglasses.ie

Posted 4 years ago

“Absolutely brilliant service, glasses and very fast delivery!”

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Posted 4 years ago

Hi Patricia, Many thanks for your great feedback we really appreciate it! We hope to see you again in the future :) Best Wishes, Sunglasses.ie

Posted 4 years ago

“I placed an online repair order for my Oakley glasses and received an immediate quote. Unfortunately the glasses couldn't be repaired to the manufacturers standards and was recommended a replacement pair from Serengeti which arrived today and look and feel great. The price offered for the new glasses was very competitive for such good quality. Thanks to Robbie and his team for a professional service.”

Helpful Report

Posted 4 years ago

Hi Paul, Many thanks for your great feedback. We really appreciate you taking the time to let us know about your shopping experience with us. We are glad to hear you love your new sunglasses :) We look forward to hopefully welcoming you in store again in the future! Best Wishes, Sunglasses.ie

Posted 4 years ago

“Excellent service. Straight forward ordering with immediate confirmation. Follow up personal email which is a nice touch. Items arrived by courier within 3 days. Keenly priced. No problem recommending this company.”

Helpful Report

Posted 4 years ago

Hello, Many thanks for your positive review we really appreciate your business :) We are glad to hear you had a great shopping experience with us! Happy New Year from all the Sunglasses.ie team.

Posted 4 years ago

“Great service and follow up, I had a small issue and Jodie sorted it. Very impressed”

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Posted 5 years ago

Hi Peter, many thanks for your positive review. We really appreciate it and delighted to hear we could solve your issue :) Have a lovely Christmas from us all here at Sunglasses.ie

Posted 5 years ago

“Brilliant service , got my sunglasses repaired and they are like new. Thanks a million Jodie”

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Posted 5 years ago

Hi Mullane, many thanks for your positive review. We really appreciate your business! Have a great Christmas from us all here at Sunglasses.ie

Posted 5 years ago

Sunglasses.ie is rated 4.7 based on 442 reviews