Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.47

1.5 Rating 237 Reviews

9 %

of reviewers recommend Superbalist.com

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Metrics

1.5

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 4 star review on 21st April 2025

Noluthando Tshabalala

Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use Superbalist during December and holidays, the drivers are incompetent! The drivers usually call you when they arrive but now they get to the complex and leave without attempting to call. My order was scheduled to be collected on 20 December and still has not been collected! This is my last order from superbalist!”

Helpful Report

Posted 5 years ago

“I have been waiting for a delivery....dates keep changing for no reason.I am on leave and I have to leave JHB until January.Superbalist has been delaying me🙄🙄🙄.Today I'm giving them until 2,after that I will need a refund because I ain't wasting my leave in a place I don't want to be because of their poor service. Status Updates 02:44 Fri 13 Dec Out for delivery 23:18 Thu 12 Dec With courier branch for delivery scheduling 23:17 Thu 12 Dec With courier branch for delivery scheduling 23:17 Thu 12 Dec Delivery scheduled 17:00 Thu 12 Dec We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule 15:00 Thu 12 Dec Delivery Delayed Courier delay, we'll reschedule delivery 02:30 Thu 12 Dec Out for delivery 23:04 Wed 11 Dec With courier branch for delivery scheduling 23:04 Wed 11 Dec Delivery scheduled 17:10 Wed 11 Dec We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule 15:10 Wed 11 Dec Delivery Delayed Courier delay, we'll reschedule delivery 03:07 Wed 11 Dec Out for delivery 11:01 Tue 10 Dec In transit to distribution hub 10:58 Tue 10 Dec Awaiting transfer to distribution hub 09:43 Sat 07 Dec Waiting on Parcel(s)”

Helpful Report

Posted 5 years ago

“Very bad service, see delivery attempts below, and this is not because I was not available but because they don't care to deliver. I am still waiting. This cannot be normal. Status Updates 10:01 Wed 11 Dec Out for delivery 22:18 Tue 10 Dec Delivery scheduled 20:48 Tue 10 Dec Delivery Delayed Courier delay, we'll reschedule delivery 08:51 Tue 10 Dec Out for delivery 18:08 Mon 09 Dec Delivery Delayed Courier delay, we'll reschedule delivery 18:08 Mon 09 Dec Delivery scheduled 15:25 Mon 09 Dec Out for delivery 06:41 Mon 09 Dec Out for delivery 17:12 Sun 08 Dec Delivery scheduled 16:58 Sun 08 Dec We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule 16:58 Sun 08 Dec Out for delivery 14:22 Sun 08 Dec We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule 12:09 Sun 08 Dec Out for delivery 17:58 Fri 06 Dec Delivery scheduled 17:48 Fri 06 Dec Delivery Delayed Vehicle breakdown. We'll reschedule delivery 14:53 Fri 06 Dec Delivery Delayed Vehicle breakdown. We'll reschedule delivery 11:37 Fri 06 Dec Out for delivery 08:59 Fri 06 Dec Delivery scheduled 17:44 Thu 05 Dec Delivery Delayed Could not locate address. We'll contact you to verify the address and reschedule delivery 14:53 Thu 05 Dec Delivery Delayed Could not locate address. We'll contact you to verify the address and reschedule delivery 06:49 Thu 05 Dec Out for delivery 10:59 Wed 04 Dec With courier branch for delivery scheduling 10:59 Wed 04 Dec Delivery scheduled 04:11 Wed 04 Dec In transit to distribution hub 04:10 Wed 04 Dec Awaiting transfer to distribution hub 10:19 Tue 03 Dec Waiting on Parcel(s)”

Helpful Report

Posted 5 years ago

“If you order from them on an offer/ discount, be sure they'll cancel and blame inventory issues. And you'll see those exact items available for purchase directly after the cancellation. This has happened 3 times on three different orders over the last two years. Another tactic written in Luke's (Founder of Superbalist) business plan: Try to drag out an approved return by not collecting... for a month. He reinvest the money and the longer he can have your cash in hand, the more money he makes. Please boycott this fraudulent company.”

Helpful Report

Posted 5 years ago

“2 out of 3 products got delivered but ordered together and they delivered late”

Helpful Report

Posted 5 years ago

“Poor service. Delivery was supposed to be done at 11am, ended up waiting the whole day indoors, couldn't go out cause I was waiting for a delivery that never happened. At around 7pm got a sms saying the delivery has been rescheduled for before 8pm which never happened again. I'm never using this stupid online shopping platform again. Highly unreliable!!!”

Helpful Report

Posted 5 years ago

“If I could give them zero stars I could. I am a frequent shopper with Superbalist, and am currently extremely unhappy with the service. My parcel was supposed to be delivered yesterday, needless to say it wasn't. No one is able to tell me where my package is or when it will be delivered. I am going on leave in 3 days so I wont be able to get my package. I ordered well in advance, so there really is no excuse. It is very concerning that no one can tell me where my package is. This will be the last time my family and I buy from Superbalist, I had a whole Christmas list in my basket and deleted it, I will rather brave the malls then not get my items”

Helpful Report

Posted 5 years ago

“ordered some furniture for a weekend delivery. only one item out of 3 had been delivered. no one could assist or give me a reason why or an indication if and when the remaining items could be delivered. after numerous emails and assurances that the refund will be made, I have not received any proper feedback. this cannot be legal.”

Helpful Report

Posted 5 years ago

“I bought shoes ,and one of the shoes didn't even last for a Day”

Helpful Report

Posted 5 years ago

“I received sneakers, fitted it and logged a return/refund the same day and placed it back in the box. Did not even fit both shoes. They picked it up on the Thursday, mailing me on the Tuesday saying that they won't refund me my money as the shoes are dirty??? And no phone calls, terrible client service. They won't last long with this unacceptable way of doing business.”

Helpful Report

Posted 5 years ago

“Double payment refuses to pay money back”

Helpful Report

Posted 5 years ago

“I have almost 17 call agents working on one refund issue canceled by samkele something when I asked her to process the funds to my bank account instead of my wallet. I don’t know what level of education is needed to work there but Superbalists needs to provide more training I’m fed up. Being a frequent customer at Superbalist I’d rather shop on overseas online shops or ZANDO than that circus you guys are running. That Jay horn and Samkele better receive the adequate customer training they need because this is not it. You confirm that the blouse is there a million times and it was picked up along with the dress but I still don’t have the refund for that stupid blouse.”

Helpful Report

Posted 5 years ago

“Terrible customer support”

Helpful Report

Posted 5 years ago

“If the clothes are not the wrong size. Then the shoes are delivered in two different sizes. I’m really upset by my experience with Superbalist. This may be the 4th order I’ve had to send back. Really hoped for better service”

Helpful Report

Posted 5 years ago

“I am suspicious about addidas classics I have bought the shoes look fake I have compared it to a pair at sportscene no bar code or nothing 8 had the shoe on twice the front part looks like it pulls loose. I don't know what to do really I paid for it and on the pictures you expect the original products I have done my research into this. What can a person do is there no law governing fake products being sold by this online retailer?”

Helpful Report

Posted 5 years ago

“Terrible service. I’ve had issues the past 2 times I’ve ordered on Superbalist- one with customer service and one with delivery service (but I think that is Takealots fault- they were also very unfriendly and unhelpful).”

Helpful Report

Posted 5 years ago

“bought MAC Ruby Woo lipstick from Superbalist, I've been wearing it for a couple of days and I am starting to question if its an original... I am a frequent buyer but this particular order is a bit dodgy. I guess time will tell. OR I should take the lipstick to a MAC store and see what they have to say about it.”

Helpful Report

Posted 5 years ago

“I placed an order for a Michael Kors Ritz Chronograph watch. I received my order but unfortunately the box was yellow instead of white. I sent an email to Superbalist along with pictures of the box expressing my disappointment as the watch was purchased as a gift. I was advised that I could return the watch & receive a refund as they no longer had any stock. I advised that I did not want to return the item as they had clearly stated that they no longer had any stock but requested that they issued me with a new box as they had stock of the same watch just a different colour metal. A response was received advising that they do not have any additional boxes to issue & would need the watch & the box back to take the matter up with the supplier. I am furious as the item purchased has been a long-desired gift & the item should have been checked before being shipped. The watch is in perfect condition but I cannot gift a yellow stained box due to dust collection or poor storage at their facility.”

Helpful Report

Posted 5 years ago

“Bad service and Product not exactly the same like on the pictures. Zando is way better.”

Helpful Report

Posted 5 years ago

“Worse online shopping experience ever”

Helpful Report

Posted 6 years ago

Superbalist.com is rated 1.5 based on 237 reviews