Superbalist.com Reviews

1.5 Rating 223 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

Questions

Metrics

1.5

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Superbalist.com returns process?

Helpful Report

(3 weeks ago)

Greater than 80% of reviewers feedback is Superbalist.com returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ I ordered 3 items, one did not fit returned it only to be told they do not accept my return as the item was dirty! Send me pics but unfortunately I don’t have a magnifying glass to look for the dirty marks so couldn’t see them! Buyer beware! I escalated it 2x but you have no recourse for returns! Make sure you don’t want to return anything!! The yellow circle is supposed to show where the mark is? ”

- Anonymous

“ Returns process completely bad. ”

- Anonymous

“ Bought 2 items from superbalist. First 1 I received was the wrong size on price tag and garment label . Second item was a bag that I received in a damaged condition. Still waiting on when the garment will be collected. Clearly nobody checks items at their warehouse before it gets delivered to customers. I’ve made phone calls and sent emails but nobody can tell me when my sweatshirt will be collected. I didn’t order the wrong size, the wrong size was sent to me but I have to wait on them for a refund. Totally unacceptable. Worst service when it comes to returns ”

- Anonymous

Superbalist.com Reviews

Returns - Difficult